Batteries Plus

Located at 2370 E Serene Ave #220 - 3, Las Vegas, NV 89123, USA, Batteries Plus is a retail establishment that positions itself as a comprehensive solution provider for power and lighting needs. While not a traditional "Auto Repair Station" in the sense of offering full mechanical vehicle diagnostics and repairs, Batteries Plus falls under this broader category due to its significant provision of automotive-related goods and services, primarily focusing on batteries for vehicles, key fob services, and increasingly, device repairs. You can reach this location at (702) 221-9315 or via mobile at +1 702-221-9315.

The Batteries Plus store on East Serene Avenue is typically set up as a specialized retail space, designed to showcase its extensive inventory of batteries and light bulbs for a myriad of applications. Customers can expect a clean, organized environment with shelves stocked with various battery types—from automotive and marine batteries to those for laptops, cell phones, power tools, and even hearing aids. The store also features a wide selection of light bulbs, including energy-efficient LED and CFL options. Beyond the retail display, there's usually a service counter where staff assist with battery testing, installations, and device repairs. The location itself, within a commercial area, likely offers ample parking and easy accessibility, making it a convenient stop for quick purchases or services. The atmosphere is generally intended to be service-oriented, with staff available to guide customers through their often specific and technical needs.

Batteries Plus is renowned for its vast selection of batteries and light bulbs. For the automotive sector, they supply a wide range of car, truck, golf cart, ATV, motorcycle, and marine batteries, including various technologies like flooded lead-acid, AGM, and increasingly, lithium options. They offer on-site battery testing and installation services for vehicle batteries, often without the need for an appointment. Beyond traditional batteries, their services extend to:

• Key Fob Replacement and Programming: A significant convenience for vehicle owners, as they can cut and program new car keys and key fobs, often at a lower cost than dealerships.
• Device Repair: A growing segment of their business, Batteries Plus locations, including this one, offer repair services for cell phones and tablets. This includes common issues like screen repair, battery replacement, water damage repair, and fixes for broken ports, speakers, and buttons. They often advertise using genuine parts for repairs, though specific branding may vary.
• Battery Recycling: As part of their environmental commitment, Batteries Plus typically offers recycling services for various types of used batteries, encouraging responsible disposal.
• Specialty Batteries and Bulbs: Beyond common household and automotive items, they stock batteries for security systems, UPS systems, wheelchairs, jet skis, digital cameras, cordless tools, watches, and a comprehensive selection of lighting products, including specialized industrial and commercial lighting solutions.
• Battery Pack Rebuilding: For certain rechargeable battery packs, such as those for cordless drills or razors, they may offer rebuilding services, providing a cost-effective alternative to purchasing new tools.

A primary feature of Batteries Plus is its specialization and broad inventory, making it a go-to for hard-to-find battery types and a convenient option for common replacements. The ability to get a car battery tested and installed, or a key fob replaced, without visiting a full-service mechanic or dealership, is a significant draw. Their in-store device repair capabilities also add value for customers looking for quick fixes for their electronics.

However, the provided customer reviews for this specific Batteries Plus location highlight significant concerns that potential customers should be aware of. These reviews indicate serious issues related to product suitability, quality of service, and warranty adherence, which critically impact the overall customer experience:

• Product Suitability and Misinformation: One customer reported being sold an incorrect golf cart battery, then convinced to buy a more expensive, yet still unsuitable, replacement by an associate named Tom. This resulted in a "burning smell" and "humming noise" from other batteries, indicating severe incompatibility and potential damage. This points to a potential lack of expertise or misleading advice, leading to wasted time and money for the customer.
• Refusal of Returns/Warranty Claims: The same customer was denied a return within the stated policy timeframe, despite the product being unsuitable and potentially damaging. This raises serious questions about the store's adherence to its own return policies and commitment to customer satisfaction.
• Faulty Installation and Subsequent Damage: Another review details a critical error during a car battery change on a Mercedes, where the polarities were reversed. This severe mistake led to "a bunch of stuff getting burned," including the cluster, air conditioner, windshield wipers, radio, mirrors, headlights, and brake light. While the store reportedly covered part of the damage, the customer indicates that many electrical problems persisted, implying incomplete or inadequate repair for the damage caused by their error.
• Warranty Issues on Replacement Products: Compounding the issue for the Mercedes owner, the "good battery" provided as a replacement for the burn one failed within a year, with the seal coming off. Batteries Plus then allegedly refused to honor the warranty on this defective replacement battery, arguing the customer must have "done something to it." This experience, described as "horrible" and leading to a "0 🌟" rating, severely damages the store's credibility regarding product quality and warranty guarantees.
• Lack of Resolution and Customer Service: Both reviews highlight a lack of satisfactory resolution and poor customer service, with one customer stating they "wasted my time, money, and energy with no resolution" and another reporting no response from an area manager after emailing about their issues.

These recurring themes of product incompatibility, installation errors, disputed warranties, and poor customer resolution indicate a significant gap between the advertised convenience and the actual customer experience at this specific location. While the brand "Batteries Plus" generally aims for reliability, these individual accounts are severe and suggest potential systemic issues with training, accountability, and customer care at this branch.

Generally, Batteries Plus promotes itself on the pillars of convenience, selection, and expertise. They offer solutions for a wide array of battery and lighting needs, often emphasizing the ease of in-store services like battery testing and installation, or device repair. Their value proposition centers on being a specialized, one-stop shop for power solutions, aiming to save customers time and hassle. Many locations offer online scheduling for repairs, further enhancing convenience, and corporate may run national promotions on specific battery types or services.

However, given the serious negative feedback for this Las Vegas location, any promotional claims must be viewed with caution. While the store might advertise competitive pricing or quick service, the customer experiences detailed above strongly suggest that prospective customers should exercise extreme diligence. It is advisable to thoroughly inquire about warranty policies, confirm the exact specifications for any product purchased (especially for complex items like golf cart or vehicle batteries), and ideally, seek a second opinion or consider alternative providers for critical automotive or device repairs, especially if a Batteries Plus associate recommends a significantly more expensive or complex solution. For minor purchases or basic battery needs, the convenience might still be appealing, but for anything involving installation or significant investment, the risks highlighted by these reviews are substantial.