Bascom Truck & Automotive, Inc.

Located at 6645 NE 14th St, Des Moines, IA 50313, USA, Bascom Truck & Automotive, Inc. operates as a dedicated service center within the Auto Repair Stations category. This establishment caters to a broad clientele, offering repairs and maintenance for both personal automobiles and light trucks. For direct inquiries and assistance, they can be reached at (515) 289-4545 or via mobile at +1 515-289-4545.

The environment at Bascom Truck & Automotive, Inc. is that of a professional auto repair facility. While specific details on the interior decor are not extensively publicized, one can generally expect a functional and well-equipped workshop with multiple service bays capable of accommodating various vehicle sizes, from passenger cars to larger trucks. The focus of such an establishment is typically on practical efficiency, ensuring that vehicles can be serviced effectively. A waiting area for customers is likely provided, though its amenities may vary. The overall atmosphere aims to be business-like, reflecting the nature of a busy repair shop dedicated to vehicle diagnostics and repair.

Bascom Truck & Automotive, Inc. provides a range of services and goods for sale, positioning itself as a comprehensive solution for vehicle owners. Their service capabilities extend to various aspects of auto and truck maintenance and repair. While a full, exhaustive list of every service is not available, based on common practices for similar facilities and the customer reviews, their offerings likely include:

• General Automotive Repair: This would encompass a wide array of services for cars, such as brake system repair and replacement, engine diagnostics and repair, transmission services, exhaust system work, and suspension and steering component repairs.
• Light Truck Repair: Given their name, they are equipped to handle the specific needs of trucks, which often require heavier-duty equipment and specialized knowledge compared to passenger vehicles.
• Roadside Assistance: One customer review specifically highlights a "roadside call" and praises the service received, indicating that Bascom Truck & Automotive offers or coordinates roadside assistance, a crucial service for drivers experiencing unexpected breakdowns.
• Tire Services: While not explicitly stated as a primary focus, the mention of "two tires" being added to a repair job by another customer suggests they handle tire sales and installation as part of their broader service offerings.
• Air Conditioning (A/C) System Repair: Although one customer had difficulty scheduling this, it indicates that A/C repair is a service they nominally provide.
• Water Pump Replacement: This specific repair, identified by a customer, confirms their capability to address cooling system issues.
• Preventative Maintenance: Like most auto repair stations, they likely offer routine services such as oil changes, fluid checks, filter replacements, and tune-ups to help vehicles run efficiently and prevent major issues.

The features of Bascom Truck & Automotive, Inc. are highlighted by a mix of strengths and areas that customers have noted for improvement. A significant positive feature, as evidenced by a customer testimonial, is their provision of roadside assistance. The "super professional and super friendly" mechanic who provided assistance in "bad weather" demonstrates a commitment to helping customers in distress, often going above and beyond in challenging conditions. This level of responsiveness and positive interaction during an emergency is a strong selling point for their service quality in crucial situations.

However, customer feedback also points to potential challenges in communication and scheduling for non-emergency services. One customer experienced significant delays in receiving a call back for an estimate and appointment, despite multiple attempts. This suggests that while their emergency response can be exemplary, routine scheduling and initial customer outreach might be an area where consistency varies. Furthermore, the instance where a different shop diagnosed a water pump issue while Bascom was consulted for an A/C problem, and the price difference, suggests that obtaining initial diagnostics and competitive quotes may require persistence or comparison shopping from the customer's end.

The ability to work on both "Truck & Automotive" indicates a versatile skillset and equipment, which is a valuable feature for a diverse customer base in Des Moines. This versatility means they can serve both individual car owners and potentially small businesses with fleets of light trucks, making them a broader resource for the local community. Their local presence as a long-standing establishment (implied by the customer referring to it as "Bascom's") suggests a degree of community integration and experience in handling local vehicle needs.

Regarding promotional information, specific advertised deals or discounts for Bascom Truck & Automotive, Inc. are not available through the provided information. Like many independent auto repair stations, their primary form of "promotion" often comes from word-of-mouth referrals and established relationships within the local community. Positive experiences, particularly with critical services like roadside assistance, serve as organic marketing. While they may not run widespread seasonal sales or flashy discounts, customers can expect pricing that reflects the value of their labor and parts. It is always recommended for potential customers to call directly to inquire about specific service costs, diagnostic fees, and to discuss their vehicle's needs. Transparency in quoting and clear communication are key aspects that customers seek from repair shops, and direct interaction is the best way to assess this before committing to service.

In conclusion, Bascom Truck & Automotive, Inc. at 6645 NE 14th St, Des Moines, IA, is an auto repair station offering a range of services for both cars and light trucks, with a notable strength in providing professional and friendly roadside assistance during emergencies. While customers have reported some inconsistencies in initial communication and scheduling for routine services, their capability to handle diverse repairs, including A/C and water pump issues, and their ability to quickly respond to urgent calls, make them a relevant option for local users. As with any service provider, direct communication is recommended to ensure their services align with individual needs and expectations. They can be reached at (515) 289-4545.