Barnum and Tenny Body Shop

For vehicle owners in Lansing, Michigan, and the surrounding areas in need of expert collision repair and auto body services, Barnum and Tenny Body Shop stands as a reputable and experienced establishment within the Auto Repair Stations category. Located conveniently at 1151 Haco Dr, Lansing, MI 48912, USA, Barnum and Tenny has been a trusted name in the community since 1930, demonstrating a long-standing commitment to quality and customer satisfaction. They can be reached by phone at (517) 374-8800 or mobile at +1 517-374-8800.

The environment at Barnum and Tenny Body Shop is designed to facilitate comprehensive vehicle repair, particularly focusing on collision and body work. As a seasoned body shop, it features the necessary infrastructure for detailed repairs, including painting booths, frame straightening equipment, and spaces for disassembling and reassembling vehicle components. While specific details on customer lounge amenities are not extensively highlighted in public information, the professional nature of their operations suggests a clean and organized facility where vehicles are handled with care. Their focus is clearly on the technical aspects of repair, ensuring a high standard of workmanship. The fact that they have been in operation for such a significant period indicates a well-established and efficient workspace.

Barnum and Tenny Body Shop offers a broad array of services primarily focused on collision and auto body repair. Their expertise extends to handling various levels of damage, from minor cosmetic fixes to extensive structural repairs. This includes, but is not limited to, fender repair, bumper repair, dent removal, scratch repair, and comprehensive body panel replacement. Crucially, they also specialize in automotive painting, ensuring that repaired areas seamlessly match the vehicle's original finish. Beyond the physical repairs, Barnum and Tenny provides significant support in navigating the often-complex process of insurance claims, working closely with insurance companies to streamline the repair journey for their customers. They are equipped to handle collision claims for all makes and models, including cars, trucks, motorcycles, boats, and recreational vehicles. Additionally, they offer services such as free estimates, mobile estimating, free pickup and delivery, and loaner cars, further enhancing the convenience for their clientele. Their staff holds ICAR and ASE certifications, underscoring their commitment to industry standards and ongoing training.

What truly distinguishes Barnum and Tenny Body Shop, and is consistently highlighted in customer reviews, are their exceptional features and customer-centric approach. A particularly compelling testimonial describes a customer with two collision claims on the same car, both involving similar rear-end damage. In the second instance, despite the insurance company wanting to total the older vehicle due to high repair estimates, Martin at Barnum and Tenny went above and beyond. He devised a "budget version" repair plan, meticulously seeking out parts, enabling the customer to pay for the repairs using their salvage claim payment – a sum that was not large. The remarkable outcome was a vehicle that "LOOKS GREAT! Like nothing ever happened," saving the customer from needing to spend at least $10,000 on a replacement vehicle. This demonstrates an extraordinary level of problem-solving, resourcefulness, and a genuine commitment to finding solutions that benefit the customer's financial situation while still delivering high-quality, safe repairs. This personalized assistance, particularly from individuals like Martin, is a recurring theme.

Another customer emphatically praises Martin and his team for an "OUTSTANDING JOB" and for Martin "truly went above and beyond to help me." This feedback reinforces the narrative of proactive and empathetic service. Furthermore, a separate review from a "trusted local shop" that was unable to handle specific repairs, highly recommended Barnum and Tenny. This cross-referral from another industry professional speaks volumes about their reputation and the trust they have earned within the automotive community. This customer also noted their promptness, fairness in quoting, patience, consistent communication, and willingness to help with a "unique situation." These attributes—transparency, effective communication, flexibility, and a willingness to tackle complex scenarios—are significant features that elevate Barnum and Tenny above standard body shops. Their dedication to ensuring customer satisfaction, even when facing challenging circumstances like working with insurance companies or budget constraints, sets them apart.

While specific flash sales or seasonal discounts are not detailed in the available information, the primary promotional strength of Barnum and Tenny Body Shop lies in their long-standing reputation and the powerful endorsements from highly satisfied customers. Their commitment to providing "excellent outcomes period" and going "above and beyond" for clients serves as the most effective form of promotion. The offer of free loaner cars, free estimates, mobile estimating, and a lifetime warranty on repairs are tangible benefits that directly address common customer pain points after an accident, effectively promoting their service value. Their established history since 1930 further instills confidence, implying decades of consistent quality and customer care. For local users in Lansing, the consistent narrative of integrity, problem-solving, and exceptional customer service, particularly highlighted by the efforts of individuals like Martin, provides a compelling reason to choose Barnum and Tenny Body Shop for their collision repair needs. Their focus on guaranteed satisfaction and high-quality work, combined with practical conveniences, creates a strong and positive image in the competitive auto repair market.