Barnett's Automotive Repair

Welcome to Barnett's Automotive Repair, an Auto Repair Station located at 4902 Manos St, Fayetteville, NC 28303, USA. Serving the local users in Fayetteville and the surrounding areas, Barnett's Automotive Repair aims to provide automotive maintenance and repair services. You can contact us at (910) 500-3055 or via mobile at +1 910-500-3055 for inquiries or to schedule an appointment. Our location on Manos Street offers accessibility for residents seeking vehicle care.

As an Auto Repair Station, Barnett's Automotive Repair operates from a physical location equipped to handle various automotive service needs. While specific details about the shop's environment, such as the size of the facility, waiting area amenities, or the number of service bays, are not provided in the available online information, it functions as a place where vehicles can be brought for inspection, maintenance, and repair. The services offered likely encompass a range of common automotive needs, from routine maintenance to more complex repairs. However, without a comprehensive list, the exact scope of services cannot be definitively stated.

Based on the positive customer review, Barnett's Automotive Repair offers brake services and can address issues such as broken wheel studs (referred to as a "stem" in the review). This suggests a capability to handle both standard brake repairs and potentially more specific hardware-related problems. To understand the full spectrum of services offered, including oil changes, tire services, engine diagnostics, and other potential repairs, it is recommended to contact Barnett's Automotive Repair directly.

The limited customer feedback presents a mixed view of Barnett's Automotive Repair, highlighting the importance of considering different experiences:

• Change in Management: One review explicitly mentions a change in management occurring approximately six months prior to their negative experience. This suggests that the quality of service and customer interactions might have varied under different ownership or leadership.
• Positive Service Experience: A more recent review describes Mr. Burnett as "kind, funny, and honest" and praises the quality of the brake repair and the handling of a broken wheel stud. This indicates the potential for positive and satisfactory service under the current management.
• Customer Service Concerns: The negative review details a significant issue regarding towing, storage fees, and a perceived lack of flexibility and poor customer interaction with the owner. This raises concerns about certain business practices and the handling of customer disputes. The mention of police involvement underscores the severity of the disagreement in that particular instance.
• Polite Receptionist: Both reviews mention a "very nice" or polite female receptionist, suggesting a positive aspect of the initial customer interaction, regardless of the subsequent issues reported by one reviewer.

These contrasting experiences indicate that while some customers have found satisfactory and even commendable service at Barnett's Automotive Repair, others have encountered significant problems with customer service and business practices. Potential customers should be aware of these differing perspectives.

There is no promotional information or details about special offers available in the provided data. To learn about any current discounts, service packages, or promotions at Barnett's Automotive Repair, it is recommended to contact them directly at the provided phone numbers or inquire during a visit to their location.

Auto repair shops sometimes offer seasonal specials, discounts on routine maintenance, or coupons for specific services. Contacting Barnett's Automotive Repair directly will provide the most up-to-date information on any potential cost-saving opportunities for local users.

The two customer reviews provided offer contrasting viewpoints:

• Negative Experience: One reviewer recounts a frustrating encounter involving a towed vehicle, storage fees for a short period, and a perceived lack of understanding or flexibility from the owner. The situation escalated to the point of police intervention, highlighting a significant customer service issue. The reviewer also notes a perceived decline in service quality compared to "old management."
• Positive Experience: The other reviewer praises Mr. Burnett (presumably the current owner) for his kindness, humor, and honesty, as well as the quality of the brake repair and the effective handling of a broken wheel stud. This review strongly recommends Barnett's Automotive Repair for car service.

The stark difference between these two experiences suggests that customer interactions and service outcomes at Barnett's Automotive Repair might be variable. Potential customers should consider both perspectives when evaluating whether to use this Auto Repair Station. The recent positive review is encouraging, but the detailed negative account warrants consideration regarding potential customer service challenges in certain situations.

Located on Manos Street in Fayetteville, NC, Barnett's Automotive Repair aims to serve the local community with automotive repair services. The presence of both positive and negative feedback suggests that while some customers have been satisfied with the services provided, others have had significant issues. Local users might want to consider these differing experiences and potentially seek additional reviews or ask for references before entrusting their vehicle to this shop.

In conclusion, Barnett's Automotive Repair in Fayetteville, NC, is an Auto Repair Station that has received mixed feedback from the limited online reviews available. While one recent customer reported a positive experience with kind and honest service and effective repairs, another detailed a significant customer service issue involving towing and storage fees, even mentioning police involvement. The reference to a change in management suggests that the quality of service might have evolved over time. Potential customers should be aware of these contrasting experiences and may want to seek further information or consider their specific needs and risk tolerance when deciding whether to use Barnett's Automotive Repair for their automotive service needs. Contacting the shop directly for service inquiries and to understand their current practices is recommended.