AutoZone Auto Parts

I have been loyal customer of auto zone in Oregon and have had the pleasure of Andy ( parts manager) assisting me and my mixed race family many times. Andy is 10000000% NOT racist , accusing a person of being racist in these contentious times should be a crime ( is it?) There are too many people that are racist , let’s not invalidate that by accusing accepting not racist people of being racist just because you didn’t want to follow the rules or you had a bad day.

May 01, 2025 · Suzanne Ulinski

I am writing to formally report a serious concern regarding the conduct of a manager named Andy at AutoZone Store #1781. On 04/19/2025, I was treated in a manner that was both disrespectful and discriminatory. Andy, the Part Sales Manager which CSR is #5 singled me and family member out over our language in a way that felt completely unfair. What made the situation worse was the tone and attitude he used — it felt racially charged and targeted, as if we were being judged based on who I am. I was made to feel uncomfortable, embarrassed, and unwelcome. No one — customer or employee — should be treated this way, particularly by someone in a leadership role. This incident was not just unprofessional; it crossed the line into racial discrimination. I’m asking AutoZone to take this matter seriously, investigate the situation at Store #1781, and ensure proper steps are taken so that this type of behavior does not continue.

Apr 19, 2025 · Matthew Rodriguez

Useless. Guy who helped me didn't bother to ask any questions, barked out orders on where to move my car, was just rude. Told me my alternator was bad, and it was actually the battery. Never going back, as long as they employ rude employees who don't want to help or even be there

Dec 05, 2024 · Megan Vaughn

Good service, usually has everything I need when I need it & if not most times can have ordered & delivered the same day.

Apr 20, 2025 · KP

Have had issues recently getting the correct parts for one of my vehicles and then an employee refused to check my car battery because I didn't have a prop of some kind to hold the hood up and even though I was willing to hold the hood up for them, they literally just turned around and went back into the store (that honestly angered me a lot and there was no way in hell I would've allowed the employee to get hurt whatsoever under my watch because I would've watched to make sure that they were safe the whole time while looking under the hood of my car as I held it up....the mechanics that have looked at the vehicle without a prop, never had a problem and it was either I held up the hood or they already had something to hold up the hood whether it was a specific tool or even a ball bat). Anyway, base off of more recent experiences, I am going to need to take my business elsewhere because both of my vehicles absolutely need the best care which includes actually getting the correct parts as needed since it is a problem when you get the wrong type of alternator or something else because let's say you have someone who doesn't know their parts well enough put in the wrong type of part into your vehicle without realizing it, that is going to cause your vehicle to have a problem where it needs to either go back to whoever put that part in or go straight to a mechanic with a lot of experience who will end up having to replace the current wrong part out with the correct one where obviously it's going to cost you more money (I recently had to have a mechanic replace an alternator in one of my vehicles because the previous owner basically had someone who put the wrong type of alternator and pulley in which led to the serpentine belt basically getting torn up overtime to where I not only needed to replace a serpentine belt but also the whole alternator assembly because I was not going to risk having a new belt get ruined and that wrong alternator could've ended up leading to more possible problems down the road....giving someone the wrong type of parts is an absolute no go and definitely puts the owner of the vehicle at risk period). Anyway I didn't start having any real issues with this specific location until getting parts and trying to get necessary care done for my gray vehicle recently where that really irritates me because I haven't had any problems before except an employee forgetting to give me a part I ordered for my red vehicle which was just a honest mistake that the employee corrected immediately after it got brought to his attention (that girl who I asked to check my battery in my gray vehicle is lucky that I had no issues driving for the rest of the day because my other vehicle is still in the mechanic shop and I was concerned about the gray vehicle's battery since a light popped up on the dashboard the night before and then I didn't see it pop up the next day, but I still wanted to get my battery checked out just in case since I cannot risk my vehicle to stop in the middle of the roadway due to the battery....instead of her being rude and just walking back into the store like she did, she should've asked one of her coworkers either to check my battery or what she should do because I could've ended up having a car battery that would've lefted me stranded where I would've then needed to call for a tow truck so me and my vehicle would've gotten taken care of guaranteely where someone would have NOT refused me service regardless). Anyway, if you need to get parts for your vehicle or get service, go somewhere else for parts and make sure that you are not asking the young girl behind the counter for help because of what she pulled on me (the guys working there are guaranteely able to help and will not refuse service).

Nov 30, 2024 · Angela Miller