AutoWares

For drivers and automotive enthusiasts in Troy, Michigan, and the surrounding areas, finding a reliable source for auto parts and, potentially, repair services is crucial. AutoWares, located at 938 Rankin St, Troy, MI 48083, USA, operates within the broader 'Auto Repair Stations' category. They can be reached by phone at (248) 658-2000 or on mobile at +1 248-658-2000. This introduction aims to provide an objective overview of AutoWares, drawing from publicly available information about their business model and customer feedback.

AutoWares is primarily known as a major distributor of aftermarket automotive parts. This means their core business is supplying parts to independent service centers, other parts stores, and directly to consumers through their network of company-owned stores, including what appears to be Maxi Automotive Troy at this location. Therefore, while categorized under "Auto Repair Stations," their primary environment is likely that of an auto parts store or a distribution center, rather than a full-service repair garage in the traditional sense.

The facility at 938 Rankin St in Troy would typically feature a well-organized retail space displaying various auto parts, accessories, and supplies. There would be a counter where customers can interact with parts specialists to identify and purchase needed components. Behind the retail area, or in an adjacent warehouse, would be extensive inventory storage. The environment is focused on efficient parts retrieval and distribution. For customers, this means a clean, well-stocked environment where they can find a wide range of automotive components. Operating hours are typically conducive to both professional mechanics and DIY enthusiasts, with the Troy location specifically listing hours from Monday to Friday, 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 3:00 PM, closed on Sundays.

As a prominent entity within the automotive aftermarket, AutoWares offers a vast array of goods and, in some instances, supplementary services. While their main strength is in parts distribution, their affiliated locations under brands like Auto Value or Bumper to Bumper often provide some level of service, or at least a pathway to service providers. Their offerings include:

• Extensive Automotive Parts Inventory: AutoWares boasts an inventory of over 1.7 million part numbers, covering a vast range of vehicle makes and models. This includes everything from engine components, brake parts, and suspension elements to electrical parts and filters.

• Heavy-Duty Truck Parts: Through their A-1 Truck division, AutoWares also supplies parts and services for heavy-duty trucks, indicating a comprehensive offering beyond standard passenger vehicles.

• Auto Paint and Body Supplies (PBE - Paint, Body, and Equipment): Their Auto Paint division is a full-service PBE specialist, providing a wide range of paint and body-related products for collision repair and aesthetic enhancements.

• Performance and Accessory Items: Catering to enthusiasts, AutoWares also offers a selection of performance parts and accessories for various vehicle types, from muscle cars to trucks.

• OEM Parts: Through Auto-Wares OE, they distribute original equipment manufacturer (OEM) parts from brands like Motorcraft, Ford Genuine Parts, and ACDelco, catering to customers who prefer original factory components.

• Specialized Parts: They offer parts for imports, ATVs, UTVs, PowerSport vehicles, and even snow plow parts, demonstrating a diverse inventory to meet niche demands.

• Wiper Installation: The Troy location specifically advertises "Free Wiper Installation," indicating a basic on-site service to assist customers.

While the primary service is the sale of automotive parts, the category "Auto Repair Stations" may also imply that these locations act as a resource for professional repair shops by supplying parts quickly, or potentially have a network of recommended service centers that they supply. The presence of Maxi Automotive at this address further suggests a retail-facing operation focused on parts sales and limited installation services.

AutoWares' strengths largely stem from its extensive distribution network and commitment to inventory and customer service in the automotive parts sector:

• Vast Inventory and Availability: With millions of part numbers, AutoWares aims to provide parts quickly, often on the spot or overnight, minimizing downtime for repairs. This is a significant advantage for both professional mechanics and DIYers.

• Product Knowledge and Expertise: They emphasize having "parts specialists" equipped with the knowledge to help customers find the right part, backed by extensive experience in the industry.

• Nationwide Warranty on Parts and Labor: A key feature highlighted by affiliated Auto Value/Bumper to Bumper service centers is the "36 Months or 36,000 Mile Nationwide Parts and Labor Warranty." This suggests that if a service is performed using their parts at an affiliated service center, there's a substantial warranty, offering peace of mind to customers.

• Supplier to Service Centers: As a major distributor, AutoWares plays a crucial role in supplying parts to a wide network of independent service centers, which indirectly benefits consumers by ensuring parts availability for repairs.

However, one customer review specifically mentions "refused to honor warranty." This singular piece of feedback, while limited, is a critical point of consideration for potential customers. It raises questions about the circumstances surrounding warranty claims and the application of their stated warranty policies. It is important for customers to understand the specific terms and conditions of any warranty offered, particularly whether it pertains only to parts purchased, or also includes labor if installed by an associated service center, and the process for making a claim. The general Auto Value returns policy states that "Warranty Returns – Our warranty returns policy follows the manufacturer warranty guidelines of the purchased product," suggesting that the warranty is tied to the part manufacturer's policy, and AutoWares acts as a facilitator for that warranty.

While specific promotions for the Troy location of AutoWares are not explicitly detailed in the provided information, their broader network, including Auto Value and Bumper to Bumper stores, often engages in various promotional activities:

• Everyday Low Pricing: As a distributor, they likely aim to offer competitive pricing on their extensive range of parts.

• Sales Flyers and Catalogs: AutoWares supports its vendors and customers with frequent sales flyers and specialized catalog programs, indicating regular deals and promotions on parts.

• Affiliation with Warranty Programs: The mention of a "36 Months or 36,000 Mile Nationwide Parts and Labor Warranty" is a significant promotional point, offering substantial coverage for parts and labor when applicable.

• Customer Service Focus: The emphasis on "Service is the Difference" and a friendly, knowledgeable customer service team serves as a promotional aspect, highlighting their commitment to assisting customers with their parts needs.

• Free Wiper Installation: A small but convenient service that acts as a promotional incentive for customers purchasing wipers.

To confirm specific current promotions, discuss their warranty policies in detail, or inquire about particular parts, customers are encouraged to contact AutoWares directly at (248) 658-2000 or +1 248-658-2000. Understanding their primary role as a parts supplier versus a full-service repair shop is essential for setting customer expectations, especially when considering the scope of their warranty offerings.