Auto Solutions

I originally had a review here but removed it after I was offered a refund. As they have not issued the refund, I am reposting it and adding more detail to help future customers. I originally brought my van in May for a complete brake job: 4 pairs of pads, 4 rotors, and one caliper. I had purchased the pads myself (Carquest Premium Gold Brake Pads, Ceramic). The work was completed, and all seemed well. In August we noticed some severe squeaking and brought it back in. The tech initially said that only the front was done, and not the rear, and that is the reason for the squeaking. After informing him that all were done, he then changed the reason to them being defective and needing to be replaced. It was stated that all 4 were replaced with new pads. We noticed a return of the squeaking and brought it to Monroe in October for a brake inspection. Upon their inspection, it was stated that the brakes were fine but squeaking because they were such cheap pads. In other words, Auto Solutions replaced my “defective” premium pads with cheaper pads and sent me on my way. Also, in August, I brought the van in to address a cylinder misfire. They replaced all spark plugs and one spark plug coil. The price that they gave after the job was quite high. This is where Mike offered the refund. I was in text communication back and forth, and he said he was checking with the right department. After that, I never heard back from them and never received the refund.

Oct 14, 2024 · Dennis Hulett

My car wouldn't start and battery was only 2 yrs old. They came to my house to jump it and the next day it wouldn't start so they tow it to their shop and check it out plus gave me a new battery, then the next day came and got me to get my car. They were so good to me. I recommend them to everyone. I've never been treated so well, people usually use or lie to me, They went out of their way for me! Thank you, can't thank you all enough, plus girl in office was so sweet. I'll Bring my car back there for repairs

May 18, 2024 · Cheryl Griffith

Went to pick up my car one night... Told them I would be coming a very specific time and asked if they could bring my car to the front... Well I arrived, they didn't bring my car to the front. I had to search for someone to cash me out etc. Well I get to my car and the battery is dead. So now I have to pretend like I work there and find a jumper box to start my own car FOR THEM. And I drove my car to the front then to find someone again to ring me out. What should have been a 5 minute transaction turned into almost an hour and they did not care how much time they took of mine. Extremely disrespectful for someone to do this after they work on your car... And no discount for the all the trouble! Like what!

Mar 28, 2024 · Chip

I've been taking vehicles to Auto Solutions for 15 years, probably longer. They've handled two sets of fleet vehicles, an assortment of personal vehicles and now, my parents car. Always fair with pricing, the most accommodating hours in the business and good to work with.

Dec 13, 2023 · Shane Barker

I had my STI worked on by Jeremy and Mike and these guys here in Glenville are amazing. Top quality work, with no shortcuts taken. So so pleased, and I would recommend this place to anyone wanting their vehicle repaired the right way.

Nov 18, 2023 · fambiz