Auto Plus

For residents in Lombard, IL, and the surrounding communities, Auto Plus serves as a local establishment operating within the Auto Repair Stations category. Located at 21W079 Roosevelt Rd, Lombard, IL 60148, USA, Auto Plus aims to provide various automotive services, potentially including both repairs and the sale of auto parts. They can be reached at (630) 629-7799 or via mobile at +1 630-629-7799, making them accessible for customer inquiries and scheduling appointments.

As an entity categorized under "Auto Repair Stations," Auto Plus is expected to offer a blend of services that cater to vehicle maintenance, diagnostics, and repair. While the name "Auto Plus" might suggest a strong focus on auto parts sales, the customer reviews indicate that they also provide repair services, such as oil changes and diagnostics for vehicle issues. This dual function, if consistently offered, could position them as a convenient one-stop shop for some automotive needs.

While specific details about the interior environment of Auto Plus are not explicitly provided, a typical auto repair station generally features a reception area for customer interactions, bays for vehicle servicing, and potentially a dedicated space for storing auto parts. The layout is usually designed for efficiency in diagnosing and repairing vehicles. For customers waiting on an oil change, as one reviewer noted, the ability to observe operations suggests a degree of transparency or an open waiting area. A professional auto service center strives to maintain a clean, organized, and safe environment for both customers and staff.

Based on customer experiences, Auto Plus provides a range of automotive services, including:

• Oil Changes: A basic but essential maintenance service, confirmed by a customer review. This suggests that Auto Plus handles routine vehicle upkeep.
• Vehicle Diagnostics: One customer mentioned bringing in their Ford Escape for an "issue" that was diagnosed. This indicates that Auto Plus has the capability to identify problems with vehicles, likely utilizing diagnostic equipment.
• Repair Services: Following diagnostics, the company clearly performs repairs, as evidenced by the $1000 charge for a fix. The specific nature of these repairs would likely depend on the diagnosis, but it encompasses fixing mechanical or electronic issues within a vehicle.
• Auto Parts (Implied): While not directly stated in the reviews that they sell parts to the public, the name "Auto Plus" and the category "Auto Repair Stations" often imply that they either stock common replacement parts for their repair services or might have a retail component for parts sales. Their interaction with a "Ford dealer for more info" on a part suggests they source parts for repairs.

The core of their offering, as presented by customer feedback, seems to be a combination of routine maintenance and more complex diagnostic and repair work.

Customer reviews offer valuable insights into the features and overall experience at Auto Plus:

• Friendliness and Professionalism: One customer had a positive initial experience, describing the staff as "Friendly, professional." This suggests that some interactions are positive and meet customer expectations for service.
• Pricing: For an oil change, a customer found the price to be "fair," indicating competitive or reasonable rates for routine services.
• Customer Loyalty: The observation of "long term customers" suggests that Auto Plus has built a base of returning clients, which is often a strong indicator of consistent service quality over time.
• Staff Changes and Impact: A significant feature noted was the impact of a "new front desk guy" on the overall customer experience, described as "TERRIBLE." This highlights how crucial front-line staff are to customer satisfaction and the perception of the business.
• Diagnostic Acumen and Honesty: This is a contentious feature based on feedback. While they performed a diagnosis, a major concern arose when a customer was charged $1000 for a repair that was later discovered to be a factory recall issue, which would have been fixed for free by the dealer. This raises serious questions about the thoroughness of their diagnostic process (specifically, checking for recalls) and the honesty or transparency of their recommendations. The term "sleazy enough to charge us $1000" reflects a deep loss of trust from this customer.
• Integrity of Workmanship: The recommendation to "go somewhere else for more honest workmanship" directly challenges the integrity of Auto Plus's service. For an auto repair station, trust and honesty are paramount, and this review suggests a significant breach of that trust for one customer.

These varying experiences illustrate that while some customers have positive interactions and find fair pricing for basic services, others have faced critical issues regarding the diagnostic process and perceived lack of transparency or honesty in billing for repairs that could have been covered elsewhere.

Specific promotional offers for Auto Plus are not available in the provided information. However, the presence of "long term customers" suggests that their long-standing operations and potentially competitive pricing for routine services have served as a form of organic promotion. For an auto repair station, reliable service and trustworthiness are crucial for sustained business. The negative review concerning the recall issue poses a significant challenge to their reputation, which can severely impact future business through word-of-mouth. Businesses in this category often rely heavily on customer trust and positive recommendations.

For local users in Lombard considering Auto Plus, it would be prudent to:

• Seek Multiple Estimates: Especially for more complex or costly repairs, getting a second opinion from another reputable auto repair shop is always advisable.
• Inquire About Recall Checks: When presenting a vehicle for diagnosis, specifically ask if they check for any factory recalls that might pertain to the issue. This proactive step could save significant costs.
• Communicate Clearly: Ensure all repair needs and expectations are clearly communicated and documented.
• Review Current Feedback: While the provided reviews offer a snapshot, checking more recent online reviews might provide a broader perspective on current service standards and customer satisfaction.

Auto Plus, as an Auto Repair Station, offers a range of services from basic maintenance to more involved diagnostics and repairs. While some customers have had positive experiences with their friendly service and fair pricing for routine tasks, the serious concern raised about a charged repair that was a factory recall issue highlights the importance of customer vigilance and thorough research when selecting an automotive service provider.