At Danny's Auto Glass & Upholstery

For vehicle owners in Elizabethton, TN, and the surrounding areas, addressing issues with auto glass or interior upholstery often requires specialized expertise. At Danny's Auto Glass & Upholstery, located at 520 Hattie Ave, Elizabethton, TN 37643, USA, aims to provide such services. They can be reached at (423) 542-2201 or via mobile at +1 423-542-2201.

While the business is categorized under "Auto Repair Stations," it's important to clarify that At Danny's Auto Glass & Upholstery focuses on a specific niche within automotive repair: auto glass replacement and automotive upholstery services. Unlike general mechanics who perform engine work, brake repairs, or routine maintenance, this establishment primarily deals with windshields, side and rear windows, and the fabric or leather components of a vehicle's interior. This specialization means they are equipped to handle tasks such as replacing cracked windshields, installing new window glass, repairing damaged car seats, or re-upholstering various interior sections of vehicles, including cars and RVs. Their role within the broader "Auto Repair Stations" category is to address the specific needs related to vehicle visibility and interior aesthetics/comfort.

The available customer reviews for At Danny's Auto Glass & Upholstery present a highly concerning and largely negative picture regarding both the operational environment and the customer experience. One customer describes a situation where they were instructed to pick up their car "after Dark," only to discover a crack in the newly installed windshield the next morning, implying a deliberate attempt to conceal damage. This review also points to wipers "just laying on the windshield" and refusal from the owner to replace the damaged windshield without additional payment, despite the damage being allegedly caused by their workers. The customer explicitly states they "would never do business with them again."

Another review details an equally problematic experience. An RV was left on their lot for "several weeks," during which "many items stolen from the inside of the coach," totaling "Over $150 in property stolen." The customer notes that the theft required someone to go "all the way to the back of the coach to steal out of the closet and from Kitchen drawers and cabinets," raising questions about security and oversight. While the owner reportedly agreed to reimburse the stolen property, the customer had to "drive the hour to get reimbursed personally" after being "put off with the checks in the mail." This experience highlights significant issues with property security and customer follow-up.

Collectively, these reviews suggest a potentially disorganized environment with a concerning lack of accountability and professional standards. The customer interactions described are far from satisfactory, indicating potential issues with transparency, communication, and basic customer care. These accounts paint a picture of a business where customers may not feel their vehicles or belongings are secure or that their concerns will be adequately addressed. While the interior of the shop is not described, the reported issues with vehicle damage and stolen items strongly imply an environment that may lack proper oversight and care.

Based on the business name and customer feedback, At Danny's Auto Glass & Upholstery provides services centered around:

• Auto Glass Replacement: This includes the installation of new windshields, as well as potentially side and rear windows for various types of vehicles, including cars and RVs. The business name explicitly indicates this service.

• Automotive Upholstery Repair: The "Upholstery" in the name suggests services related to repairing or replacing vehicle interior components such as seats, headliners, door panels, and other fabric or leather elements.

While no positive examples of upholstery work are given, the primary service indicated by the name and one review is auto glass replacement. However, the issues reported with the glass installation quality and post-service vehicle condition raise serious concerns about the reliability of these services.

Based on the provided information, it is challenging to identify positive distinguishing features for At Danny's Auto Glass & Upholstery. The reviews highlight several concerning aspects that would differentiate them in a negative light:

• Alleged Substandard Workmanship: Reports of a cracked windshield immediately after installation and improper finishing (wipers not installed) directly contradict expectations of quality work.

• Lack of Accountability and Professionalism: The owner's alleged refusal to rectify damage caused by their workers, and the reported unresponsiveness regarding stolen property, demonstrate a concerning lack of professional responsibility.

• Security Concerns: The theft of items from a customer's RV while on the premises raises significant questions about the security measures in place to protect client property.

• Poor Customer Service and Communication: Being ignored, given excuses, and requiring a personal visit for reimbursement indicate substantial deficiencies in customer interaction and follow-up.

In a competitive market for "Auto Repair Stations," these reported issues present significant barriers to positive differentiation.

Based solely on the provided customer reviews, any promotional message for At Danny's Auto Glass & Upholstery would be severely hampered by the overwhelmingly negative feedback. Businesses typically rely on positive word-of-mouth and strong reputations for promotion, but the accounts presented here suggest the opposite effect. The strong recommendations to "never do business with them again" and the detailed descriptions of dissatisfaction are highly detrimental to their community standing.

For local users in Elizabethton, TN, considering services from At Danny's Auto Glass & Upholstery, the available online information strongly advises exercising extreme caution. Prospective customers would be well-advised to conduct extensive further research, seek multiple quotes from other providers, and thoroughly inspect any work performed before accepting their vehicle. The provided reviews indicate a significant risk of dissatisfaction, vehicle damage, and potential security issues, making it difficult to objectively recommend this establishment based on the current public information. Their current standing appears to be compromised by severe complaints regarding service quality, integrity, and customer care within the "Auto Repair Stations" category.