American Tire Depot

UPDATE AT THE END: I recently visited this shop for a tire replacement, and overall, the experience was fine, though there were a few things worth noting. To start, they didn’t get my name right, even though it was written down on the sign up sheet - it’s Joshua, but they called me Joseph verbally and on my papers. It’s not a big deal, but it felt like a small reflection of their attention to detail. Before my visit, I called to confirm the price, and I was quoted $1,100 out the door, which I thought was fair. When I arrived, I was greeted by a friendly staff member, who I’m sure is a good guy just trying to do his job. However, I didn’t appreciate additional charges being added without clear communication. When I noticed my total was $400 higher than expected, I asked what the extra fees were for, but the staff member didn’t provide details—just said he wasn’t sure. Upon reviewing the invoice, I saw charges for an extended warranty, a balance, and an alignment check. These weren’t services I requested or needed, as I regularly maintain my car and just came in for new tires. To make matters more confusing, the post-inspection report stated my alignment and tread were fine. That said, the staff was polite, and the actual tire replacement was quick. My advice to anyone visiting this shop is to double-check your invoice and confirm that only the services you’ve requested are being charged. Update: Brandon about a hour later, and he apologized, and even helped to make things right.

Jan 17, 2025 · Joshua Banos

Updated from 3 stars to 1. Suggest to avoid this place at all cost. I found out that tires don’t need to be deflated for rotation, so they deflated my tires purposefully to damage them so I can go back to replace my tires. Now I recall that the front desk guy (forgot his name, white, ~30, blond hair, with long beard) said I can call him if I decide to change tires in the next couple days. I felt a bit weird why he anticipated me to make a decision this fast, so I remember this conversation. Now it seems that he anticipated my run flat tires to be damaged very soon due to the deflation they did to my tires. Fortunately I didn’t drive a lot before finding out my tire pressure were low, and didn’t encounter any big potholes. I can’t believe they do this to people. This is CRIME. I came here for complementary tire rotation, still, thanks for that. The front desk suggested me to change all my tires because they are 6 years old. I don’t drive a lot, so after 4 years of driving, I have only less than 10000 miles, and the tread are 6/32 and 7/32. I said I needed to do some research and also consulted on changing tires, their prices seem OK, so I planned to come back if I decided to change my tires after doing some research. However, my car feels a little weird after the rotation, and today I found out that my back tire pressure were both 29. I inflated my tires just a few days before the rotation and they should be 36. I thought it might be my car’s tpms not recognizing the rotated tires, so I reset it, but still 30 after driving for a while. Then I used my pump to check and it was also 30! So it was not tpms, my tires have been deflated after the rotation and they didn’t tell me rotation could cause that. Thankfully my car has run flat tires so I’m OK. But I won’t come here for any service anymore, the front desk said he wanted his customers to be safe on the road so suggested me to change all my tires because of their age, but they left me driving my car with deflated tires. I’m also attaching a photo of my tires, they seem to be in OK condition, although the front desk said it was because people put tire oil on it in car washes. I didn’t detail my car, it was washed by the dealer because they wash the car after service, and my tires look the same before the wash. I understand that they are business and need to make money, and unfortunately I have already changed my oil etc. this year, but I’m grateful and did plan to come back either for tires or oil etc., until I found this.

Sep 09, 2024 · Lin Zhu

I got my tires replaced here. It was A+ service. The tires hadn’t arrived on site yet and the team went to go pick them up for me to speed the process up. Awesome team and best pricing! Thanks Brandon and team.

Feb 07, 2025 · Kasey Lundquist Reiter

Alexis Z. And Brandon K were very helpful and courteous. They took good care of my car and explained the whole process the entire time. I went in for emergency tires and they got in it quickly. Thank you Guys! Very knowledgeable too. I found my tire place.

Nov 21, 2024 · Rachel Rodriguez

Got my tire here two years ago and it got flat this morning. Driving directly here to seek help. Everything is done within 30 minutes. Quick and easy!

Sep 21, 2024 · Jiahao Yang

Received a well priced initial quote. Brandon called to let me know my tires were in. Staff were friendly and helpful, placed a protective sheet on my seat and floor before getting into my car. New tires fitted and wheel alignment completed at time specified.

Apr 03, 2025 · Nida Dingli

Brandon was great and knowledgeable. He was able to install/mount a new set of lawnmower tires for me which most shops would decline. Will definitely be coming back, thanks!

May 11, 2025 · Richard Ellis

Had a flat tire, took it to American tire depot in San Jose. Great staff and very knowledgeable. They were able to give me quotes on several different tires and gave me great recommendations. They were able to fix my flat tire but I will be returning there to purchase new tires when the time comes. Highly recommend this location.

Mar 22, 2025 · Ramon Alcantar

Great service very accommodating. The manager was helpful due to me being late to my appt. The front desk guy said I couldn’t be seen. The manager did not let me leave without being satisfied. I live in Emeryville and it was well worth the drive. Also great prices for a full service oil change with tire rotation you can not beat it anywhere

Mar 15, 2025 · Bridie Johnson