Alford Automotive

Welcome to Alford Automotive, an Auto Repair Station located at 300 Stable Dr, Fort Wayne, IN 46825, USA. We are a local establishment dedicated to providing automotive services to the Fort Wayne community. You can contact us at (260) 483-7424 or our mobile number +1 260-483-7424.

As a local Auto Repair Station, Alford Automotive aims to offer a variety of services to keep your vehicles in good working order. While specific details about our facility's environment, such as waiting areas or service bays, are best experienced during a visit, we are committed to providing automotive care for our local users. Our goal is to be a trusted resource for vehicle maintenance and repair in the community.

Based on the information available, Alford Automotive likely offers a range of common automotive services, which may include:

• Battery Services: Including battery checks, testing, and replacement.
• Electrical System Diagnosis and Repair: Addressing issues related to the car's electrical components, such as the battery, alternator, and starter.
• Oil Changes: Performing routine oil and filter replacements.
• General Maintenance: Potentially offering other regular maintenance services to keep vehicles running smoothly.
• Brake Services: Although not explicitly mentioned in the reviews as a successfully resolved issue, quoting for brake work suggests this is a service offered.
• Tire Services: Similar to brake services, quoting for tires indicates this is likely a service provided.
• Suspension Services: Quoting for struts suggests that suspension work is also within their service capabilities.

The features of Alford Automotive, as perceived through the lens of customer experiences, present a mixed view. One customer described the shop as "the most honest, loving, caring best quality shop around," praising their knowledge and respect, and stating it would be the only place they would take their vehicles. This positive feedback suggests a potential for excellent customer service and quality work.

However, another customer shared a significantly negative experience. This customer, a single, one-income woman, expressed feeling taken advantage of. The issue began with a battery check due to a "battery discharged" warning. Despite explicitly asking if the alternator could be the problem, the customer was sold a new battery, programming, and an oil change for approximately $600. A week later, the car was completely dead, indicating the initial problem was not resolved.

The frustrated customer pointed out that while Alford Automotive readily provided quotes for struts, tires, brakes, and rotors, the underlying issue causing the battery drain was not addressed. The solution offered was to have the car towed back to the shop at the customer's expense for further diagnosis. The customer questioned why the root cause of the battery not holding a charge (potentially the alternator or starter) was not investigated initially. This experience led to increased expenses, missed workdays, and a non-drivable vehicle, severely damaging the customer's trust in the shop.

These contrasting reviews highlight the importance for local users to consider both positive and negative feedback. While one customer experienced exceptional service, another reported a costly and unresolved issue, leading to significant frustration. It underscores the need for clear communication, thorough diagnostics, and ensuring that the primary problem is identified and resolved effectively.

Currently, there is no specific promotional information available for Alford Automotive in the provided text. Auto repair shops may offer various promotions, such as discounts on specific services, seasonal maintenance packages, or coupons. To learn about any potential promotions at Alford Automotive, local users are encouraged to:

• Contact the shop directly: Calling (260) 483-7424 or +1 260-483-7424 is the most direct way to inquire about any current specials or discounts.
• Ask during an inquiry: When calling for service information or quotes, be sure to ask if there are any promotions available.

In conclusion, Alford Automotive is a local Auto Repair Station in Fort Wayne that appears to have the potential for providing positive service experiences, as indicated by one customer's high praise. However, the detailed negative experience shared by another customer raises concerns about diagnostic accuracy and the effectiveness of their repair process, particularly in identifying and resolving the root cause of vehicle issues. Local users should weigh these contrasting perspectives when considering Alford Automotive for their car repair needs and may want to seek clear explanations and assurances regarding the diagnostic process and problem resolution.

For those in the Fort Wayne area seeking an Auto Repair Station, Alford Automotive can be contacted for inquiries about their services. However, it is advisable to communicate your specific concerns clearly and ensure a thorough understanding of the diagnostic and repair plan to avoid potential frustrations experienced by previous customers.