Alex and Dave' s Auto Repair

Alex and Dave' s Auto Repair ico

(161 reviews)

Auto Repair StationsMichiganWayne CountyLivoniaSchoolcraft Road

Wayne County . Michigan

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  • +1 734-744-8540
  • alexanddaves.com
  • 36855 Schoolcraft Rd, Livonia, MI 48150, USA

Operating Hours

Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed

Alex and Dave' s Auto Repair Introduce

Alex and Dave's Auto Repair operates as a foundational "Auto Repair Station" within the community, providing essential maintenance and repair services for a wide variety of vehicles. They aim to be a dependable and trustworthy resource for local users, addressing everything from routine upkeep to more complex diagnostic and repair needs.

Environment and Customer Experience

Upon visiting Alex and Dave's Auto Repair, customers can typically expect a clean, organized, and professional garage environment. The service bays are well-maintained, indicating a focus on order and efficiency in their operations. While the primary function is vehicle repair, the customer-facing areas, such as the reception and waiting room, are usually set up to be comfortable and welcoming. The atmosphere aims to be approachable, designed to alleviate any stress or intimidation often associated with car troubles.

A key aspect of their environment is the emphasis on clear communication. The staff at Alex and Dave's Auto Repair strive to be transparent, explaining diagnoses, recommended services, and pricing in a way that is easy for customers to understand. This dedication to clarity helps build trust and ensures that clients feel informed and confident about the decisions made regarding their vehicle's care. They understand that a positive experience hinges not just on quality repairs, but also on open and honest interactions, fostering a sense of reliability and community.

Comprehensive Services Offered

Alex and Dave's Auto Repair offers a broad spectrum of services that position them as a comprehensive "Auto Repair Station" capable of handling most automotive issues. Their offerings extend beyond basic maintenance to include diagnostic and repair work for various vehicle systems:

  • General Automotive Repair: This encompasses a wide range of common repairs for different vehicle makes and models. Whether it's an unusual noise, a performance issue, or a general check-up, they are equipped to diagnose and fix various problems.

  • Brake Services: Critical for vehicle safety, this includes inspecting, repairing, and replacing brake pads, rotors, calipers, and brake fluid. They ensure your braking system is reliable and responsive.

  • Engine Diagnostics and Repair: Using advanced diagnostic tools, they can pinpoint the cause of a lit check engine light, rough idling, poor fuel economy, or other engine-related issues. This includes repairs ranging from minor adjustments to more extensive engine work.

  • Transmission Services: Offering fluid flushes, filter replacements, and potentially minor repairs to ensure smooth gear shifts and prolong the life of the transmission system.

  • Oil Changes and Fluid Maintenance: Essential for vehicle longevity, they provide standard and synthetic oil changes, along with checking and topping off other vital fluids like coolant, power steering fluid, and windshield washer fluid.

  • Tire Services: Including tire rotation, balancing, flat repair, and pressure checks to ensure even wear, optimal performance, and safety. While they might not sell new tires, they are crucial for tire maintenance.

  • Suspension and Steering Repair: Addressing issues with shocks, struts, ball joints, and other components to ensure a smooth ride, proper handling, and vehicle stability.

  • Electrical System Diagnostics and Repair: Troubleshooting and fixing problems related to the vehicle's electrical system, including wiring, alternators, starters, and battery issues.

  • Heating and Air Conditioning (HVAC) Service: Diagnosing and repairing issues with your vehicle's climate control system to ensure comfortable driving in all weather conditions.

  • Pre-Purchase Inspections: A valuable service for individuals considering buying a used vehicle, offering a thorough assessment of its mechanical condition to help make an informed decision.

  • Preventative Maintenance: Beyond specific repairs, they emphasize scheduled maintenance services that help prevent breakdowns and extend the lifespan of your vehicle, such as tune-ups, belt and hose replacements, and mileage-based service intervals.

Distinctive Features

Alex and Dave's Auto Repair likely stands out in the local community due to several key features that prioritize customer satisfaction and reliable service:

  • Personalized, Local Service: As a local, independent repair shop, they often offer a more personalized and attentive service compared to larger chains. They aim to build long-term relationships with their customers based on trust and consistent quality.

  • Experienced Technicians: The quality of an auto repair shop often hinges on the expertise of its mechanics. Alex and Dave's Auto Repair would likely employ certified and experienced technicians capable of diagnosing and repairing a wide array of vehicle issues accurately.

  • Commitment to Honesty and Transparency: Many independent shops like Alex and Dave's build their reputation on being upfront about necessary repairs, avoiding unnecessary upsells, and providing clear explanations. This honesty is a significant draw for customers seeking trustworthy service.

  • Comprehensive Diagnostics: With modern vehicles relying heavily on electronics, their ability to perform thorough diagnostic scans and interpret complex error codes is crucial for accurate problem identification.

  • Customer Communication: They prioritize keeping customers informed throughout the repair process, from the initial diagnosis to the completion of the work. This proactive communication helps manage expectations and reduces anxiety.

  • Focus on Customer Trust: Given the nature of auto repair, earning and maintaining customer trust is paramount. Alex and Dave's Auto Repair likely achieves this through consistent quality, fair pricing, and a transparent approach to service.

Promotional Information

While specific, real-time promotions for Alex and Dave's Auto Repair would be best confirmed by visiting their official website or contacting the shop directly, auto repair stations of this nature commonly offer various types of promotions to attract and retain customers:

  • First-Time Customer Discounts: An incentive for new clients to experience their services, perhaps a percentage off their first repair or a discounted oil change.

  • Seasonal Maintenance Specials: Offering deals on services relevant to the time of year, such as a "Winterization Check" including battery and fluid checks, or an "AC Performance Check" in the summer.

  • Oil Change Packages: Discounts on multi-oil change packages or special pricing for specific types of oil (e.g., synthetic oil change discounts).

  • Free Diagnostic Checks: While extensive diagnostics for complex issues may incur a fee, they might offer free basic diagnostic scans for things like a check engine light to give customers an initial understanding.

  • Referral Programs: Incentives for existing customers who refer new business, such as a discount on a future service for both the referrer and the new client.

  • Coupon Offers: Regularly publishing printable or digital coupons for various services, like brake inspections, tire rotations, or general repairs.

For local users seeking reliable, honest, and comprehensive automotive care, Alex and Dave's Auto Repair stands as a trustworthy "Auto Repair Station" committed to keeping vehicles in top condition and ensuring customer satisfaction.

Alex and Dave' s Auto Repair Photos

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Alex and Dave' s Auto Repair Location

Alex and Dave' s Auto Repair Customer Reviews

I recently had my brake pads replaced at Alex and Dave’s, and I couldn’t be more satisfied with the service I received. From the moment I walked in, the staff was friendly and professional. They took the time to explain the process and answered all of my questions thoroughly. The repair was completed in a timely manner, and the quality of work was excellent. My car now feels much safer and smoother to drive. The pricing was fair and transparent, with no hidden fees or surprises. The overall cost was about a third of what my dealership quoted me. I highly recommend this auto shop to anybody in need of auto repairs. Their expertise and customer service are top-notch. I definitely will be returning for any future maintenance needs.

Jan 22, 2025 · Jessica Callahan

Wonderful and Honest. I thought my car was toast! The engine smelled like a forest fire and smoked up like it was going burst into flames. Had towed to them and it only cost $295. They said it looked worse than it was. So happy.

Jul 27, 2022 · Julie Bennett

Alex & Dave's will be my forever mechanic. Always friendly, always fast and always reliable. We have been bringing our cars there for a few years now and every time we leave we love them even more. When there's an issue you ask them to fix, they do it and they don't pressure you with a long list of other things you "need fixed". As a female I'm comfortable walking in, asking questions, and I never feel taken advantage of. They're the real deal and they truly care for their clients.

Feb 14, 2024 · Melissa Tibai

alex never fails to have great prices and fast repair. thank you so much yall.

Apr 08, 2025 · Kelsey Smith

This message is regarding your assigned complaint ID 21903070 submitted to the Better Business Bureau on 6/25/2024 against ALEX AND DAVE'S AUTO REPAIR. This message confirms that your complaint has been sent to the business for their review and response. Once a response is received from the business, we will forward that to you via email or postal mail upon receipt. Please wait to hear from us. Most complaints are resolved within thirty (30) days. If you have not received a response from the business and it is beyond the thirty (30) day time frame, you may contact your complaint handler for further information. Should you contact us, please reference your complaint ID number. Should you and the business reach a resolution before BBB receives a response from the business, please contact us so we may close your complaint as resolved. We look forward to working with you!

Jul 18, 2024 · Dathan Gatson