Advanced Automotive

Advanced Automotive, located at 121 Lasalle St, Cape Girardeau, MO 63701, USA, operates within the "Auto Repair Stations" platform category, offering services related to vehicle maintenance and repair to local users. For individuals seeking automotive assistance in the Cape Girardeau area, Advanced Automotive presents itself as an option for addressing various car issues.

The environment and overall customer experience at an auto repair station are crucial for client satisfaction and trust. Based on the provided customer reviews, there are significant concerns regarding the service environment and operational practices at Advanced Automotive, particularly under what customers identify as "new owners." The feedback paints a picture of an environment where customer requests might not be fully respected, and the quality of work performed may lead to further vehicle issues.

One customer reported unauthorized work being performed, specifically a brake inspection and battery terminal fix, despite explicit instructions not to undertake these. This suggests a potential lack of adherence to customer directives and transparency in billing. The subsequent vehicle performance issues, including struggling to start and making "an awful sound," directly after a repair, further indicate potential problems with the quality of service provided.

Another, more extensive review, describes a deeply negative experience, especially concerning European cars. This customer implies a shift in business philosophy under new ownership, focusing more on monetary gain than quality service. The environment, in this case, is perceived as neglectful, leading to significant damage and financial loss. The lengthy back-and-forth, with the vehicle being "in and out of the shop again," and a reluctance to acknowledge problems, points to a frustrating and possibly uncommunicative repair process.

As an "Auto Repair Station," Advanced Automotive would typically offer a range of services encompassing general automotive maintenance and repair. Based on the customer reviews, services undertaken at this location include:

• Starter Replacement: A customer brought their CRV in for this specific repair.
• Brake Inspections and Repairs: Although one customer noted this was an unauthorized service.
• Battery Terminal Fixes: Also noted as an unauthorized service.
• Power Steering System Repair/Replacement: This was a major service performed on a European vehicle, though with highly problematic outcomes.
• Wheel Alignment: A service that was reportedly claimed to be performed but questioned by the customer.

It is common for such facilities to also offer services like oil changes, tire rotations, engine diagnostics, suspension work, and other general mechanical repairs. However, specific details beyond what is mentioned in the reviews are not available. The critical feedback, especially concerning the incorrect installation of parts and alleged neglect, raises questions about the competency in certain specialized areas, particularly for imported or high-value vehicles.

Based on the objective information and customer reviews, the observable features of Advanced Automotive include:

• Location: Conveniently situated at 121 Lasalle St in Cape Girardeau, MO.
• Service Scope: Appears to offer general automotive repairs, including starters, brakes, and power steering systems.

However, the negative reviews highlight concerning operational features:

• Unauthorized Work: Instances where services not explicitly requested by the customer were performed and charged for.
• Questionable Repair Quality: Vehicles reportedly returned with new or exacerbated problems immediately after service, and claims of incorrect parts being installed.
• Lack of Accountability/Admittance of Fault: Customers faced resistance in getting the shop to acknowledge issues with their repairs.
• Communication Issues: Unclear communication regarding necessary repairs, charges, and warranty coverage, particularly around parts like power steering pumps.
• Impact on Vehicle Value/Drivability: Severe cases where repairs allegedly rendered a vehicle undrivable, leading to significant financial losses for the customer.
• Change in Ownership/Management: A significant factor highlighted by a customer, implying a decline in service quality compared to previous ownership.

There is no positive promotional information available for Advanced Automotive based on the provided reviews. Instead, the customer feedback serves as a cautionary message for prospective clients. The prominent advice is:

• "NEVER GO HERE."
• "Never go here if you value your European cars."
• "Seriously, if you value your import, just take it St. Louis and go to the dealer."

These strong negative recommendations arise from experiences involving significant financial loss, vehicle damage, and perceived negligence. The lack of warranty coverage for a "broken pump" that was allegedly part of the initial repair, and the attempt to levy additional substantial charges ($2600 after $3000 already paid) for what seemed to be a recurring problem from their previous work, are particularly concerning points that would deter potential customers.

For local users in Cape Girardeau, MO, seeking auto repair services, it is critical to consider these detailed negative accounts. While the business exists as an auto repair station, the provided information strongly suggests that potential customers, especially those with European or high-value vehicles, should exercise extreme caution and consider alternative service providers, potentially official dealerships for imports, to ensure the quality and integrity of repairs.