Advance Auto Parts

Advance Auto Parts, located at 38 N Maysville Ave, Zanesville, OH 43701, USA, is a prominent national retailer operating within the "Auto Repair Stations" platform category. While primarily a supplier of automotive parts and accessories, this location, like others in the chain, offers a range of complimentary in-store services that directly support vehicle maintenance and minor repairs, making it a valuable resource for both DIY enthusiasts and those seeking assistance with basic automotive needs. Their extensive inventory aims to provide local users with immediate access to a wide variety of parts for various vehicle makes and models.

The Advance Auto Parts store at 38 N Maysville Ave in Zanesville typically features a well-organized and brightly lit retail environment. The store layout is designed to facilitate easy navigation, with clear signage directing customers to different categories of auto parts, from routine maintenance items like oil and filters to more specific components like brakes and alternators. The aisles are generally spacious, allowing customers to browse comfortably. The store offers convenient hours, usually open from 7:30 AM to 9:00 PM on weekdays and Saturdays, and 9:00 AM to 8:00 PM on Sundays, providing ample opportunity for customers to visit. For added convenience, they also offer free Advance Same Day® curbside pickup and in-store pickup within 30 minutes, catering to customers who prefer to order online. This focus on accessibility and efficient service is a core aspect of their operational environment.

Advance Auto Parts provides a broad range of products and services tailored to the needs of vehicle owners. Their extensive inventory includes leading name-brand automotive aftermarket parts and products for a wide array of vehicles. Key product categories include:

• Replacement Parts: Such as brake pads and shoes, rotors, alternators, water pumps, starters, brake calipers, spark plugs, oil filters, and air filters.
• Routine Maintenance Supplies: Including motor oil, various fluids (e.g., transmission fluid, power steering fluid, brake fluid), and cleaning products.
• Batteries: A comprehensive selection of car batteries.
• Accessories: A variety of interior and exterior accessories, performance parts, and specialty items.
• Tools & Equipment: Essential tools for DIY repairs, including diagnostic tools and repair equipment.

Beyond product sales, Advance Auto Parts distinguishes itself by offering several **free in-store services** that directly assist customers with their vehicle maintenance and diagnostic needs:

• Free Battery Testing and Installation: Customers can get their batteries tested, and if they purchase a new battery, staff can often install it for free for most vehicles. This service was praised in a customer review where James "went above and beyond" to install a battery and change wires.
• Free Battery Recycling: They offer free recycling of old car batteries, promoting environmental responsibility.
• Free Starter and Alternator Testing: To help diagnose starting and charging issues, they can test these components both on and off the vehicle.
• Free OBD-II Code Scanning: For vehicles with a "check engine" light on, staff can scan the OBD-II codes to provide initial diagnostic information.
• Free Loaner Tool Program: A highly valuable service where customers can borrow specialized tools for specific repairs with a refundable deposit, saving them the cost of purchasing tools for one-time use.
• Free Motor Oil and Gear Oil Recycling: Similar to battery recycling, they offer free disposal of used oils.
• Free Wiper Blade Installation: When customers purchase wiper blades, staff can install them for free.

These services provide practical support, effectively positioning Advance Auto Parts as more than just a retail store, but as a crucial support system for DIY automotive care.

The overall customer experience at Advance Auto Parts can be varied, as evidenced by the provided reviews. A significant positive feature is the **willingness of certain staff members to go above and beyond** to assist customers, as highlighted by James's exceptional service in installing a battery and addressing wiring issues. This demonstrates a commitment to practical help and problem-solving, which is highly valued by customers who may not have the tools or expertise for complex installations. The **availability of numerous free in-store services** is a major competitive advantage, providing tangible benefits that reduce the cost and complexity of basic automotive maintenance for customers. The **vast inventory** ensures that customers often find the parts they need immediately, reducing downtime for vehicle repairs. The option for **fast online ordering with in-store or curbside pickup** significantly enhances convenience, catering to modern shopping preferences. However, customer service consistency can be an area of concern, as illustrated by the negative review where a staff member was described as "very rude" and unhelpful while attempting to find a purge valve. This suggests that while individual staff members can be excellent, the overall customer interaction quality might vary. Nevertheless, the company's commitment to providing a full assortment of leading name-brand automotive aftermarket parts and products, coupled with skilled team members to answer DIY questions, remains a core feature.

Advance Auto Parts regularly offers various promotions and deals to attract and retain customers. These are typically communicated through their website, online ads, and in-store flyers. Common promotions include:

• Online Discount Codes: Frequent online-only promotion codes, such as "SAVE 15% OFF ANY ORDER" or "20% OFF $100+", often with a maximum savings limit. These usually apply to regular-priced merchandise and exclude certain items.
• Rebates and Sweepstakes: Information on various manufacturer rebates and sweepstakes for specific products or brands is available.
• Oil Change Bundles: Promotional bundles that include motor oil and filters at a discounted price.
• Buy One, Get One (BOGO) Offers: Promotions on certain product categories, such as "Buy One, Get One 50% Off" on specific detailing or chemical products.
• Loyalty Programs: Advance Auto Parts has a "Speed Perks" loyalty program, where members can earn rewards on purchases, which can then be redeemed for discounts on future transactions.
• Service-Specific Promotions: For example, free Rain-X Glass Cleaner with the purchase of two Rain-X Latitude Water Repellency Wiper Blades, or discounts on fuel injector cleaners.

These promotions provide significant opportunities for local users in Zanesville to save money on their auto parts and maintenance needs. Customers are encouraged to check the Advance Auto Parts website or visit the store to learn about the latest deals and take advantage of their services. The store's phone number, (740) 454-8539, or mobile phone, +1 740-454-8539, can also be used for direct inquiries.