Advance Auto Parts

Hello i appreciate your reply. But it doesn't do me any good. I'd be a fool to waste another trip there. third time isn't a charm when it's a 2.5hr round trip. And 2 trips were an absolute Waste. I can't trust an online order that was already picked and marked ready for pickup not to get canceled in transit to the store after i already drove 90% of the way there. I dont blame the store for that no one at the store or online could tell me why or how it happened or who did it. But I sure blame them for telling me after I thoroughly asked to confirm an item I needed was still available and set aside for me and part # was correct before making another 2.5 round trip for nothing. And all i got after being that diligent to confirm was your staff put me on hold and complained I was pissing them off for making sure. Only to come all the way there for nothing. Those 2 trips combined were easily 5hrs and $60 in gas and tolls. Why on earth would I try a third time? Third times a charm? Yeah I don't think so. Not when it means probably 7.5hrs by then and close to $100 in gas and tolls. It wouldn't even be worth it at this point if it was free. I don't leave bad reviews often. The staff was nice but I'm tired of fiascos. Placed an online order the day before a funeral got a notice it has been picked and was ready for pickup in 10 minutes of placing the order. The store is almost a 2.5hr round trip with minor traffic with traffic add an hour more easily. The next day after directly leaving the funeral I headed to get the order on a Friday day evening with a ton of traffic. I got 90% of the way there not a notice your online order for pickup was canceled? Why??? Called the store uh we don't know why, it's here its got your name on the pickup tag but we can't release it to you since it was canceled but we didn't cancel it. Call the 1800 # we didn't cancel it must be a glitch. Gee thanks I was so disgusted I turned around went home I had nothing on me and they can no longer give it to you. My order was already paid for they couldn't release it because it was canceled. Great way to end an already lousy day. They told me it was set aside waiting for me when i could come again and I could re order online for pickup or pay in person.. fast forward 3 weeks i planned on coming sooner but a family member was injured and I had more important priorities to take care of. 3weeks later after working a 21hr day getting home super late and being back to work next morning at 7am with bateky any sleep, I had a small window that afternoon to attempt another 2.5 round trip. But I wasn't even going to consider it unless I contacted the store first to make sure it was 100% still there available and waiting for me. So I called the store to verify 100% they still had it set aside for me, gave part # and everything. I was put on hold and the person was complaining I was pissing them off, they forgot to mute the mic. I said im sorry that's not my intention I already should of had the item a couple weeks back but wasted a 2.5hr round trip for nothing because someone canceled my order literally on my drive to the store in transit 90% of the way there. I wasn't going to try an online order I was gonna pay in person this time just wanted to be sure it was there 100%. I was assured and told yes sir we have it, it's here set aside for you. OK I'm on my way. Get to the store and was told sorry sir we don't have anything? Excuse me? I just got off the phone with a staff member who assured me it was here set aside for me, i had them verify the part # and said it's a 2.5hr round trip for me! We're sorry sir we know you called but we don't have anything. What kinda nonsense is this. I literally wasted 5hrs of my life driving and probably $60 in gas and tolls for absolutely nothing. What kinda circus clown outfit is this turning in to. I literally thought i was on an episode of punked I was waiting for the cameras to come out hah we got you good. No sorry this is just real life. Thanks for wasting hours of my time and money for nothing.

Mar 24, 2025 · Jimmy Mulcahy

This is by far the best parts store in our area. You get greeted when you walk in. Friendly knowledgeable woman and men to help you with your car needs. I go out of my area to come to this store. Thanks for the pleasant atmosphere and the great attitudes. And great car and truck parts

Apr 15, 2023 · G R

I went early am for antifreeze not knowing there’s 6 different kinds and the help staff were not there 😞 Needless to say I left without purchase.

Dec 04, 2024 · Brenda Lee Stewart

This is the best retail, auto parts experience around --quick, courteous and knowledgeable. And there are no grease monkeys in the parking lot.

Dec 16, 2024 · Derrick Searles

Need help...ask for Craig, this is the man. His specialty is this store. Every question I had, Craig answered. Needed help concerning a key fob, BAM, told us exactly what to do, we did it and it worked out. Not only was he helpful, he was so pleasant! You bet I'll return! Thank you Craig!

Mar 05, 2019 · Kizzy