Advance Auto Parts

Located at 2918 Bristol Hwy, Johnson City, TN 37601, USA, Advance Auto Parts stands as a key resource for vehicle owners and professional mechanics within the Johnson City community. Operating within the Auto Repair Stations category, this store offers a comprehensive inventory of auto parts, tools, and accessories, alongside a range of valuable in-store services designed to support automotive maintenance and repair. The Johnson City location can be reached by phone at (423) 282-4119 or via mobile at +1 423-282-4119. While specific hours for this precise location are not provided, Advance Auto Parts stores typically maintain extensive operating hours, often opening early and closing late, seven days a week, to accommodate customer needs.

The environment at Advance Auto Parts on Bristol Hwy is characterized by a strong focus on customer service and problem-solving, as highlighted by recent customer reviews. While the physical layout is typical of a large auto parts retailer, designed for efficient Browse and product display, the human element truly distinguishes this location. Reviews praise the dedication and helpfulness of specific employees, such as Mr. Brent Pope and Mr. Luis Garcia. One customer shared a particularly challenging experience with other locations, stating, "I got no help they were selling me the wrong coil packs for my 2011 550 BMW... If it wasn't for these people Mr Brent Pope, Mr Luis Garcia I would have never got any help honestly." This underscores the importance of knowledgeable and attentive staff in an auto parts environment, where correctly identifying and supplying the right part is crucial for vehicle safety and performance. The gratitude expressed for "the care and actually giving a damn" indicates that the staff at this location go beyond transactional service to provide genuine assistance.

Another customer specifically lauded Luis Garcia, describing him as "absolutely the best employee I have ever had to deal with at an auto parts store. He has been very very helpful in every way possible while keeping a smile on his face and keeping focused on all customers on the phone and in the store while not making us feel ignored." This points to an environment where customer needs are prioritized, and staff are adept at multitasking while maintaining a pleasant and attentive demeanor. The ability to quickly obtain parts, with spark plugs arriving in two days compared to two weeks at another store, further highlights the efficiency and customer-focused operations at this specific Advance Auto Parts.

Advance Auto Parts stocks an expansive selection of automotive parts, fluids, tools, and accessories, catering to a vast array of vehicle makes and models. Their inventory supports everything from routine maintenance to more intricate repairs. Key product categories typically include:

• Engine Parts: Such as coil packs, spark plugs, filters (oil, air, cabin, fuel), belts, hoses, and engine components.
• Brake System Components: Brake pads, rotors, calipers, brake fluid, and related hardware.
• Suspension and Steering: Shocks, struts, control arms, tie rod ends, and power steering components.
• Batteries & Electrical: A wide selection of car batteries, alternators, starters, ignition system components, and wiring.
• Automotive Fluids: Engine oil, transmission fluid, coolant, brake fluid, power steering fluid, and various additives.
• Tools & Equipment: Hand tools, power tools, diagnostic scanners, jacks, and garage essentials for both DIY enthusiasts and professional technicians.
• Car Care & Accessories: Cleaning products, waxes, interior and exterior accessories, lighting, and wiper blades.

Beyond the extensive product offerings, Advance Auto Parts provides several complimentary in-store services that add significant value for customers, positioning them effectively within the "Auto Repair Stations" category:

• Free Battery Testing & Installation: They offer complimentary testing of car batteries and can often install new batteries purchased from the store for free, depending on the vehicle's make and model.
• Free Check Engine Light Diagnostics: Their trained team can use OBD-II scanners to read check engine light codes for free, helping customers understand the root cause of their vehicle's issues and identify necessary parts for repair.
• Wiper Blade Installation: With the purchase of new wiper blades, staff are typically available to install them on the customer's vehicle at no additional charge.
• Oil & Battery Recycling: They provide a convenient service for customers to safely recycle used motor oil, transmission fluid, and automotive batteries, promoting environmental responsibility.
• Loaner Tool Program: Advance Auto Parts typically offers a free loaner tool program. Customers can borrow specialized automotive tools for a refundable deposit, which is fully returned upon the tool's return, saving DIYers from purchasing expensive tools for one-time use.

The Johnson City Advance Auto Parts location distinguishes itself through several key features that contribute to its strong customer recommendations:

• Highly Competent and Caring Staff: The most resounding feature is the quality of its employees. The reviews specifically praise individuals like Mr. Brent Pope and Mr. Luis Garcia for their exceptional helpfulness, knowledge, and dedication to ensuring customers get the correct parts. This level of personalized care builds immense trust, especially given the previous negative experiences mentioned by a customer. The phrase "actually giving a damn" powerfully conveys the impact of this customer-first approach.
• Efficient Part Sourcing: The ability to get specific spark plugs in two days, compared to two weeks at a different location, highlights the efficient supply chain and operational effectiveness of this store. This efficiency is critical for customers who need their vehicles back on the road quickly.
• Problem-Solving Focus: For customers dealing with complex vehicle issues, the staff's ability to "find out the system was selling me the wrong part" and then provide the correct solution is invaluable. This demonstrates a proactive and diligent approach to customer problems, preventing further frustration and potential damage.
• Competitive Advantage: While the review negatively compares other stores, it strongly endorses this particular Advance Auto Parts, signifying a high standard of service that surpasses local competitors. This suggests that the Johnson City Bristol Hwy location maintains a strong competitive edge due to its excellent customer service.

The willingness of staff to go the extra mile, even in potentially challenging situations, is a significant differentiator. The direct recommendation to "go to this store" for "any parts" reflects strong customer advocacy, which is a powerful indicator of reliable service and high customer satisfaction.

Advance Auto Parts, as a national chain, typically engages in various promotional activities to attract and retain customers. While no specific, current promotions were provided in the reviews, their general promotional strategies often include:

• Regular Sales and Discounts: They frequently offer sales on various auto parts, accessories, and fluids, often advertised through flyers, online promotions, and in-store signage.
• Online Ordering & In-Store Pickup: This convenience allows customers to browse and purchase parts online and pick them up quickly at the Johnson City store, often within 30 minutes, streamlining the purchasing process.
• Speed Perks Rewards Program: Advance Auto Parts often has a loyalty program, "Speed Perks," which rewards customers with points for purchases that can be redeemed for discounts on future orders.
• Professional Discounts: For professional mechanics and businesses, Advance Auto Parts usually offers wholesale accounts and commercial pricing.
• Exclusive Deals and Email Offers: Customers who sign up for their email list typically receive exclusive discounts and promotional codes.

The core value proposition of the Johnson City Advance Auto Parts store, as demonstrated by the customer testimonials, lies in its ability to combine a comprehensive inventory of auto parts with exceptional, knowledgeable, and customer-focused service. The emphasis on ensuring customers receive the correct parts, providing helpful advice, and delivering efficient service (even when ordering parts) positions this location as a reliable and trustworthy partner for all automotive needs in the Elizabethton area. The gratitude from customers, who felt "thank God it didn't blow my car up" due to receiving correct parts, is a testament to the life-saving impact of attentive and accurate service, making it their preferred auto parts destination.