Advance Auto Parts

For a few years now I've shopped here,as it's right near my home, and most of the time the experience has been good. However, for these years there is an older woman who works there that everytime I've gone in there and she is working it is having to hear her non stop complain about this and complain about that. Or she's on her phone. With a costumer? Who knows! People can be in line waiting and because shes just sitting there loudly talking on the phone, we don't know if she's helping costumers on the phone or not! But when costumers are on line for ten minutes and someone walks in the store, picks up their items, goes in FRONT of the costumers who've been waiting and she helps them...and doesn't say to that person "these people were on front of you, please wait your turn", it's rude, is lack of class and unprofessional. O Riley's are right next door, so for now on they'll get the business.

Feb 07, 2025 · Stephanie Willimon (Steph)

They do not accept returns of new, unpackaged items. They say their return policy does not allow this, but my item was not on their list of non-returnable items. I'll just go to ORelly next time, which is 50 feet to the left.

Nov 04, 2024 · Illia Andriiaka

Once a week I stop in Advance for my Vehicle supplies. The Only store I shop at for supplies and Staff is very Friendly and Helpful. This store is Never packed. So it's an in & out store and Always great prices.

Feb 09, 2024 · Nick Eagle

Went in needing new headlights. I went straight to the check-out desk to ask an employee for assistance with which lights would fit my car. He looked in their system for what was needed, and said they have the lights in stock. The employee went through the store and picked out the headlights, and assures me that they will work for my car. I bought them, and went home to install. However, they did not fit my light sockets. My boyfriend went back to exchange them (maybe 30 minutes later) and was told that we could not return them. I do not trust this place or the advise they give. If I had picked them out by myself, I completely understand not being able to return them. However, I specifically asked for assistance and was given false information.

Jan 01, 2024 · Carson Earnhardt

I went in this store today looking for bulbs, which I needed help finding. There was one woman, and two men working. Not one spoke to me or offered to help me. I stood there for awhile, but finally decided to leave. I should mention I was the only customer in the store. I went next door to O'Reilly's, which was actually busy, and they greeted me, and offered me help right away. Consumers have choices. Don't bother with this store.

Jun 06, 2023 · Dana Kennedy

Me and a buddy walked in on Saturday to get brake pad which I called in before! When we arrived there was an older ladder sitting behind the counter on her phone and two other guys working! Me and my buddy sat there for 10 min. With out anyone acknowledging us! Then another lady comes in and the lady on her phone proceeds to take care of her and still doesn’t even acknowledge the fact that we are still there waiting to be taken care of! One of the other guys working there came up apologized and took care of us! When leaving I stopped and asked the lady who she was and was she a manager! She replied yes she was the GM! What a sorry piece of crap for management! She tried to tell me she didn’t see me come in but yet I was standing not even 10 foot from her! Instead she was on her phone scrolling Facebook! I have an account with them and have had for a long time and as a company we spend a lot of money here! I WILL NOT GO BACK TO THIS STORE BC OF THE INCOMPETENCE OF THE GM! IF THIS WAS MY STORE SHE WOULD NOT BE IN MANAGEMENT AT ALL! I do appreciate the gentleman that stopped what he was doing and came up to help me !

Apr 07, 2025 · David James

The people at Advanced Auto Parts are always friendly and have a smile on their face! We have been to a few in different places and states and it is the same everywhere. They also have some very knowledgeable staff.

Apr 02, 2025 · Dianna Jones