Action Auto Parts

Welcome, local residents of Sterling Heights and surrounding areas! If you're looking for a reliable auto parts store and repair station, Action Auto Parts, located at 44096 Mound Rd, Sterling Heights, MI 48314, USA, might be a place to consider for your automotive needs. Operating under the platform category of Auto Repair Stations, Action Auto Parts aims to provide both the necessary components for your vehicle and the expertise to get you back on the road.

While specific details about the physical environment of Action Auto Parts are limited based on the provided information, it's typical for such establishments to have a retail area where customers can browse and purchase various auto parts, accessories, and maintenance supplies. This area would likely be organized with shelves and displays showcasing items like batteries, filters, brakes, lighting components, engine parts, fluids, and more. Additionally, a service area or garage would be present, equipped with the necessary tools and equipment to perform vehicle repairs and maintenance.

In terms of services, Action Auto Parts, as an "Auto Repair Station," likely offers a range of maintenance and repair services for various vehicle makes and models. These services could include routine maintenance such as oil changes, tire rotations, and fluid checks, as well as more complex repairs like brake service, engine diagnostics, transmission repair, exhaust system work, and electrical system troubleshooting. The availability of these specific services would be best confirmed by contacting Action Auto Parts directly.

One customer review highlights a potential strength in the quality of work performed, stating, "From what we can tell, the price we paid matches the work that was done." This suggests that the technical expertise and the standard of repairs might be satisfactory. Another positive review emphasizes "very fast, great service, down to earth people" and encourages customers to ask questions about repairs and pricing. This indicates a potential for approachable and helpful customer interaction, with an emphasis on transparency regarding vehicle issues and associated costs.

However, it's crucial to consider all feedback. The first review also details a significant concern regarding communication and turnaround time. The customer reported a seven-day service period for their vehicle and expressed dissatisfaction with the lack of proactive communication regarding the repair process and any additional issues encountered. They also mentioned incurring substantial car rental fees due to the extended service duration. The customer further noted a perceived lack of responsibility from the shop regarding the communication breakdown, which led to a negative overall experience despite acknowledging the apparent quality of the repair work itself.

Considering these points, potential customers might find that Action Auto Parts offers competent repair work. The positive feedback suggests a friendly and informative staff who are willing to engage with customers and discuss their vehicle concerns. The mention of "down to earth people just like you and me" could indicate a comfortable and less intimidating atmosphere compared to some larger or more formal service centers.

However, prospective customers should also be mindful of the communication and time management aspects highlighted in the negative review. It might be prudent to establish clear expectations regarding communication frequency, estimated repair timelines, and any potential delays before entrusting your vehicle to Action Auto Parts. Proactively inquiring about the repair process and ensuring a clear line of communication could help mitigate the kind of issues reported by the dissatisfied customer.

Features of Action Auto Parts likely include the availability of a parts counter where customers can purchase components for their own DIY repairs or for the service department to use during professional repairs. The fact that they are categorized as an "Auto Repair Station" implies that they have the facilities and trained personnel to diagnose and fix a wide range of automotive problems, going beyond simply selling parts. Supporting local businesses like Action Auto Parts can often provide a more personalized experience and contribute to the local economy.

Currently, there is no specific promotional information available in the provided text. To learn about any ongoing specials, discounts, or specific service packages offered by Action Auto Parts, it would be best to contact them directly via phone at (586) 739-2111 or mobile phone at +1 586-739-2111. You can also inquire about their hours of operation and whether they offer services such as free estimates or warranties on their work.

In conclusion, Action Auto Parts in Sterling Heights, MI, appears to be a local establishment offering both auto parts and repair services. While some customers have reported positive experiences regarding the quality of work and customer interaction, potential customers should be aware of the communication and turnaround time concerns raised in one review. It is recommended to contact Action Auto Parts directly to discuss your specific needs, clarify their service offerings, and establish clear expectations to ensure a satisfactory experience. Whether you need to purchase a specific auto part or require professional repair services, Action Auto Parts is a local option worth considering, keeping in mind the importance of clear communication throughout the process.