Ace Body & Motor

Ace Body & Motor, located at 625 NE 45th Pl, Des Moines, IA 50313, USA, and reachable by phone at (515) 243-7133, is a highly regarded auto repair station in Des Moines, Iowa. Operating within the general "Auto Repair Stations" category, this establishment distinguishes itself by offering a comprehensive range of automotive services, extending far beyond just "body" or "motor" work to encompass the full spectrum of vehicle maintenance and repair. As a family-owned and operated business serving the community for over 41 years since 1982, Ace Body & Motor has built a strong reputation for integrity, quality workmanship, and exceptional customer care.

The environment at Ace Body & Motor is designed to foster trust and convenience for its customers. While descriptions of the physical space mention a unique aesthetic that might resemble an "old gas station" or an "extension of his garage," the core focus is on professionalism and transparency. The shop maintains a clean and organized workspace, equipped with state-of-the-art tools and diagnostic equipment, ensuring that technicians can accurately identify and address vehicle issues.

A significant aspect of the customer experience at Ace Body & Motor is their commitment to clear and honest communication. Customers consistently praise the staff for explaining problems in detail, providing clear options, and offering accurate estimates before any work begins. There's a strong emphasis on avoiding "scare tactics" or pressuring customers into unnecessary services, fostering a sense of reliability and ethical practice. The process of keeping customers "updated and in the loop during the repair process" means no surprises upon vehicle pickup. The availability of amenities like free Wi-Fi, and a generally friendly and respectful staff, further enhances the overall positive experience.

Ace Body & Motor offers a wide array of services that cover nearly every aspect of vehicle care, making it a true one-stop shop for automotive needs. Their services include, but are not limited to:

• Comprehensive Car Repair and Maintenance: This includes routine preventative maintenance, factory-scheduled maintenance (30/60/90/120K mile services), and general repairs for all vehicle systems. They handle everything from minor fixes to complex full vehicle repairs.

• Brake Services: Full brake shop services, including brake repair and replacement, anti-lock braking system (ABS) repair, and fluid services, ensuring optimal stopping power.

• Oil Change Service: Routine oil changes, including options for different oil types, crucial for engine longevity and performance.

• Auto Electrical Service: Diagnostics and repair of vehicle electrical systems, including alternators, starters, batteries, power locks, power windows, and light repair.

• Muffler & Exhaust Shop: Repair and replacement of exhaust components, including mufflers, tailpipes, catalytic converters, and even custom exhaust fabrication and upgrades.

• Auto Tune-Up Service: Engine tune-ups, filter replacements, and other services to optimize engine performance and fuel efficiency.

• Wheel Alignment Service: Precision wheel alignments to ensure proper tire wear and vehicle handling.

• Tire Services: Beyond alignments, they offer tire sales, installations, rotations, balancing, and tire repair (including patches for minor damage), along with Tire Pressure Monitoring System (TPMS) repair and service.

• Heating & Air Conditioning Repair: Diagnostics and repair of vehicle climate control systems, including refrigerant replacement, compressor repair, and heating system services.

• Computer Diagnostics: Utilizing state-of-the-art equipment for rapid and accurate diagnosis of vehicle performance problems, including check engine light diagnostics and repair.

• Suspension and Steering Services: Repair and maintenance of shocks, struts, and steering components to enhance vehicle driveability and safety.

• Fleet Services: Dedicated maintenance and repair services for commercial fleets, including factory scheduled maintenance and preventative maintenance programs.

• Hybrid Services: Specialized services for hybrid vehicles, such as high voltage battery testing, cable inspection, and transmission fluid flushes.

The comprehensive nature of their services means customers can rely on Ace Body & Motor for almost any automotive need, from headlights to taillights. They also refer customers to trusted partners if a service falls outside their direct expertise, maintaining a high standard of quality and customer care.

Ace Body & Motor has cultivated an outstanding reputation by focusing on several key features:

• Honesty and Integrity: This is a cornerstone of their operation, with customers consistently praising their straightforward approach and lack of pressure sales tactics. They only perform approved services and clearly explain issues without exaggeration.

• ASE Certified Technicians: The presence of ASE Certified technicians ensures that the staff possesses the highest level of expertise and stays current with modern automotive technology and repair techniques.

• Quality Workmanship and Fair Prices: Customers frequently highlight the combination of high-quality repairs ("amazing service," "far better job") with fair and competitive pricing. This commitment to value ensures customer satisfaction.

• Customer Care & Convenience: Ace Body & Motor prioritizes customer convenience with offerings such as free loaner cars, which are invaluable for extended repairs. They also offer rapid and accurate diagnostics, often getting customers "in and out in no time" for many services.

• Detailed Communication: The practice of describing problems in detail, providing options, and seeking approval before proceeding with repairs builds immense trust and transparency.

• Family-Owned and Operated: Being a family-owned business for over four decades indicates a deep commitment to the community and a long-standing tradition of service excellence, often associated with a more personal touch than larger dealerships.

• Rapid and Accurate Diagnosis: Their use of state-of-the-art equipment for diagnostics ensures that problems are identified correctly the first time, preventing costly misdiagnoses and unnecessary repairs.

Ace Body & Motor's most powerful promotional tool is its overwhelmingly positive customer reviews and strong word-of-mouth reputation. With a high percentage of 5-star ratings on platforms like CARFAX, customers consistently express immense satisfaction and a strong inclination to return for future services, often stating they "will never go back to the Des Moines Toyota Dealer" or "will definitely recommend."

Beyond organic referrals, Ace Body & Motor actively promotes its value proposition through specific offers. They provide:

• Free Digital Vehicle Inspection with an Oil Change: A $75 value, this offer encourages customers to get a comprehensive health check of their vehicle during a routine service.

• $25 Off a New Set of Tires: An incentive for customers needing tire replacements.

• $20 Off a 4-Wheel Alignment: Promoting essential service for tire longevity and vehicle handling.

These promotions, along with their consistent messaging of "Quality Workmanship, Fair Prices," "Rapid, Accurate Diagnosis & Repair," and "Customer Care & Convenience," effectively communicate their core values. Their long history in the community and dedication to "Achieving Higher Standards" reinforce their image as a trustworthy and reliable automotive service provider in Des Moines. The "Rave Reviews" highlighted on their website and other platforms serve as powerful social proof, demonstrating their consistent delivery of exceptional service.