ABM Auto & Repair

Welcome to ABM Auto & Repair, located at 216 N Pearl St, Frewsburg, NY 14738, USA. As a provider within the Auto Repair Stations category, ABM Auto & Repair presents itself as a versatile automotive service center capable of handling a broad spectrum of vehicles, ranging from small cars to large class 8 semi-trucks. Based on the available customer reviews, experiences appear to vary, with one customer highlighting positive aspects of their service, while another details significant issues.

Information regarding the specific environment of ABM Auto & Repair is limited. However, the capacity to service vehicles as large as class 8 semi-trucks suggests a facility equipped with the necessary lifts, tools, and space to accommodate such large vehicles, in addition to standard car repair bays. The mention of engine replacement for a diesel truck indicates a workshop capable of handling complex and potentially heavy-duty repairs. The overall impression is of a service center aiming to be a comprehensive solution for a wide range of vehicle repair needs.

ABM Auto & Repair appears to offer a diverse range of services, catering to both light-duty and heavy-duty vehicles. Based on the customer reviews, these services include:

• Engine Replacement: As highlighted by a positive review, they successfully completed an engine replacement in a Ram 3500 diesel truck. This suggests expertise in handling significant engine work for various vehicle types.
• Diesel Engine Repair: The successful engine replacement in a diesel truck indicates a capability in servicing and repairing diesel engines, which often require specialized knowledge and tools.
• Heavy-Duty Truck Repair: The claim of servicing "anything from a small car to a class 8 semi truck" suggests they offer a comprehensive range of repair and maintenance services for large commercial vehicles. This could include engine, transmission, brake, and suspension work specific to heavy-duty trucks.
• General Car Repair: While the focus of one positive review was on a truck, the statement "Anything from a small car to a class 8 semi truck they do it all" implies they also provide standard repair and maintenance services for passenger cars. This would likely include oil changes, brake services, tire services, electrical system repairs, and more.
• Transmission Service: A negative review details issues related to a transmission control module diagnosis and replacement, indicating that transmission service is offered. However, this review raises concerns about the accuracy of diagnoses and the handling of transmission-related issues.
• Diagnostics: The process described in the negative review indicates that diagnostic services are offered to identify vehicle problems. However, the experience shared suggests potential issues with the accuracy and effectiveness of these diagnoses.

The features of ABM Auto & Repair, as perceived through the lens of the provided customer reviews, present a mixed picture:

• Potential for Fast Service: The positive review mentions that they did everything "as fast as possible," suggesting that they strive for efficient service when things proceed smoothly.
• Willingness to Consider Customer Input: The positive reviewer noted that "They took everything I said into account," indicating a willingness to listen to and address customer concerns.
• Broad Service Scope: Their claim of servicing a wide range of vehicles, from small cars to class 8 semi-trucks, suggests a comprehensive service offering.
• Issues with Diagnostic Accuracy: A significant concern raised in a negative review involves a misdiagnosis of a transmission control module issue, leading to wasted time and expense for the customer.
• Concerns Regarding Communication: The negative reviewer explicitly states that the individuals they interacted with were "all lacking communication skills," which can lead to misunderstandings and frustration for customers.
• Questionable Billing Practices: The negative review raises serious concerns about overcharging for transmission fluid and potentially inflated labor costs, suggesting a lack of transparency in billing.
• Potential Security Issues: The alarming claim of personal items (a hoodie and deodorant) being stolen from the customer's car while at the shop raises significant security and trust concerns.
• Unsatisfactory Repair Outcomes: The negative reviewer states that their car was "still not running the same before ABM had their hands on it" and remains permanently parked even after subsequent work by another shop, indicating a potentially negative impact of ABM's service.

Currently, there is no promotional information available for ABM Auto & Repair based on the provided data. Auto repair shops may occasionally offer discounts on specific services, seasonal specials, or introductory offers for new customers. Given the mixed feedback in the reviews, it would be prudent for potential customers to inquire directly about pricing, warranties, and any current promotions before committing to services. It may also be beneficial to seek clarification on diagnostic procedures and billing practices.

For local users in Frewsburg, NY, ABM Auto & Repair presents itself as a comprehensive service center capable of handling a wide range of vehicles, including heavy-duty trucks. While one customer reported a positive experience with an engine replacement, another detailed significant issues with a misdiagnosis, communication problems, questionable billing, and even alleged theft from their vehicle. These contrasting experiences suggest that while ABM Auto & Repair may be capable of certain repairs, potential customers should exercise caution and seek clear communication and transparent pricing before entrusting their vehicles to this shop. The negative review, in particular, raises serious concerns that warrant careful consideration.

In conclusion, ABM Auto & Repair in Frewsburg, NY, positions itself as a versatile Auto Repair Station handling everything from small cars to class 8 semi-trucks. While one customer reported satisfaction with an engine replacement, another detailed a highly negative experience involving misdiagnosis, poor communication, billing concerns, and alleged theft. This stark contrast in feedback suggests that while they may have the capability for a wide range of repairs, potential customers should proceed with caution, prioritize clear communication regarding diagnoses and costs, and be mindful of the security of their vehicles while at the shop. It would be wise to seek detailed explanations of services and pricing and consider these varying experiences when making a decision about entrusting your vehicle to ABM Auto & Repair.