A-Z Transmissions

A-Z Transmissions, situated at 1352 Combermere Dr A, Troy, MI 48083, USA, operates as an auto repair station specializing in transmission services. Positioned within the "Auto Repair Stations" category, this business primarily focuses on diagnosing, repairing, and replacing transmissions for various vehicle types. Their offerings also extend to related mechanical work, such as clutch repair, making them a specialized solution for complex drivetrain issues in the Troy area.

As a specialized transmission repair shop, A-Z Transmissions would typically feature a workshop environment equipped for heavy-duty automotive work. This includes lifts, specialized diagnostic tools for transmissions, and the necessary equipment for removing, disassembling, and rebuilding or replacing transmission units. A reception area would be present for customer interactions, where vehicle issues are discussed and service details are outlined. The operational flow, particularly for major repairs like transmission replacements, would involve detailed diagnostics, ordering parts, and significant labor time. Based on customer feedback, the operational efficiency and customer service experience at A-Z Transmissions appear to be highly variable.

One customer's experience highlights significant delays, with a van taking "over a couple months" to resolve initial issues, and an additional "six weeks" for subsequent repair attempts. This suggests potential challenges in managing workload, diagnostic processes, or parts procurement, leading to extended vehicle downtime. Conversely, another customer experienced prompt and efficient service, with a quick turnaround on a Silverado diagnosis and a successful clutch replacement for a Mustang, indicating that for certain services or under different circumstances, the operations can be effective.

A-Z Transmissions' core competency lies in transmission-related services. Based on customer accounts, their specific offerings include:

• Transmission Installation and Replacement: This is a primary service, involving the removal of a faulty transmission and the installation of a new or rebuilt unit. One customer had a "new transmission installed" for their work van.

• Transmission Diagnostics: The shop performs diagnostic checks to identify transmission issues. One positive review mentioned them "check out" a Silverado, leading to a much cheaper repair than initially quoted by another shop, indicating effective diagnostic capabilities.

• Clutch Repair and Replacement: They successfully repaired a clutch in a Mustang, demonstrating expertise in manual transmission components.

• Transmission Fluid Checks and Changes: A customer returned for a "fluid checked and changed" after 30,000 miles on a repaired transmission, indicating a commitment to post-repair maintenance and ensuring longevity of their work.

• Related Component Issues (e.g., BCM): While primarily a transmission shop, they also appear to address related vehicle control systems, as evidenced by the mention of attempting to address a Body Control Module (BCM) issue. However, the success of these broader diagnostics seems to vary.

The company's specialization in transmissions implies a depth of knowledge and specialized tools for these complex systems, which might not be available at general auto repair shops.

The customer experiences provided for A-Z Transmissions are strikingly divergent, presenting both highly positive and severely negative features:

• Specialized Expertise (Positive): For one customer, A-Z Transmissions demonstrated effective diagnostic skills by identifying a cheaper solution for a Silverado's transmission issue, saving them over $6,000. The successful clutch repair on a Mustang, with the vehicle performing well even after 30,000 miles, further reinforces their technical competence in specific areas.

• Problem Solving (Positive): The instance of finding a resolution for a Silverado without requiring a full transmission replacement highlights a customer-centric approach to problem-solving and cost-efficiency in certain situations.

• Customer Service and Communication (Highly Negative): The most detailed review paints a picture of severe customer service failures. Key issues include:

  • Lack of Priority Post-Payment: The customer felt they were "not a priority" once payment was received, leading to weeks of delay in subsequent diagnostics.

  • Misdiagnosis and Incomplete Repairs: The initial issue persisted after a new transmission was installed, and a misdiagnosis led to unnecessary waiting for a BCM. The ultimate diagnosis by the dealership (internal transmission issue) contradicted A-Z Transmissions' findings.

  • Refusal to Honor Warranty/Commitments: The owner, Zack, allegedly promised to cover expenses for a necessary repair identified elsewhere but failed to follow through, ignored calls, and later disputed evidence. This indicates a significant breach of trust and a refusal to honor stated commitments.

  • Unprofessional Conduct: The owner's public confrontation with the customer over payment, despite the payment being made within the agreed timeframe, is a severe instance of unprofessional and aggressive behavior. His subsequent false claims to others about non-payment further exacerbate the negative experience.

  • Lack of Accountability: The refusal to accept responsibility for recurring issues and the constant "pushing off" of repairs demonstrate a significant lack of accountability for their work.

  • Warranty Adherence Concerns: A new transmission needing replacement after only 9 months and less than 1,000 miles, coupled with the company's alleged refusal to honor its warranty, is a critical red flag for potential customers.

No explicit promotional offers like discounts or specific deals are provided. The "promotional" aspect of A-Z Transmissions is primarily derived from the contrasting customer experiences:

• Potential for Cost Savings: The positive review highlights the potential for significant cost savings by accurately diagnosing issues and avoiding unnecessary expensive repairs, which serves as an attractive proposition for value-conscious customers. The successful clutch repair at a reasonable cost also falls into this category.

• Specialized Transmission Expertise: The company's name and the successful repairs mentioned suggest a core competency in transmissions, which can be a draw for individuals with specific drivetrain problems that general mechanics might struggle with.

However, the highly negative review provides a stark warning, which also functions as a form of "promotional" (or anti-promotional) information for potential customers. The explicit advice "DO NOT PAY UNTIL YOU VERIFY PROPERLY FIXED!!!" and "Buyer beware — stay far away from them!" serve as crucial warnings about potential risks when engaging with this business.

For individuals in Troy, MI, needing transmission services, A-Z Transmissions can be contacted at (248) 689-2303 or +1 248-689-2303. Given the starkly contrasting customer experiences, it is highly advisable for potential customers to proceed with extreme caution, gather detailed written estimates, understand warranty terms thoroughly, and perhaps consider a deposit-only payment structure rather than full upfront payment, especially for significant repairs. Verifying proper functionality before final payment, as suggested by a customer, seems to be a critical step for risk mitigation.