A & A Automotive Repair

Located at 3216 S Fair Ln, Tempe, AZ 85282, USA, A & A Automotive Repair presents itself as an "Auto Repair Station," a business type that offers services and goods for the maintenance and repair of vehicles. They can be contacted at (602) 438-7213 or via mobile at +1 602-438-7213. This introduction aims to provide an objective overview of the establishment for local users in Tempe, Arizona, based on the customer feedback available on the internet. It is important to note that the provided customer reviews are exceptionally negative, and therefore, this introduction will reflect those experiences to offer a transparent and objective picture.

Based on customer accounts, the environment at A & A Automotive Repair, specifically concerning vehicle storage and care, appears to be a significant concern. Customers have reported that their vehicles were parked "in the back of the shop around freight and forklift workers," indicating a potentially unsecured and hazardous area for customer property. The imagery of vehicles being amidst industrial equipment suggests an environment that is not primarily designed for the safe and protective storage of customer cars. This operational practice directly impacts the trust and security a customer would expect from an auto repair facility.

Furthermore, communication and transparency, which are crucial aspects of any service environment, are heavily criticized in the provided reviews. Customers describe instances of ignored calls and a lack of clear updates regarding the status of their vehicle repairs. This lack of communication contributes to a stressful and uncertain experience for vehicle owners, raising questions about the shop's professionalism and customer care protocols.

One customer explicitly mentioned being told that their vehicle's battery was "slow charging" over an extended period (months in one case, 30 days in another), which, without further explanation or progress on repairs, appears to be a concerning justification for prolonged vehicle retention. The general environment, as painted by these reviews, is one of disarray and a lack of accountability, rather than a professional and organized repair facility.

As an "Auto Repair Station," A & A Automotive Repair would typically offer various diagnostic and repair services. However, the provided customer reviews focus almost entirely on issues related to unfulfilled repair promises and alleged deceptive practices, rather than successful service delivery. The primary service mentioned, in the context of failure, is general vehicle repair, specifically a "Tahoe" in one instance and a "truck" in another. The customer intended for their vehicle to be "fixed" or undergo "services," implying a range of mechanical or diagnostic work. The reviews explicitly state that despite charging a customer's credit card for a substantial amount ($3,000), the vehicle was returned "without repairing it."

Another review mentions a "diagnosis test" that the shop "failed to perform in 30 days" but still attempted to charge for. This suggests that while diagnostic services might be offered, their execution and billing practices are under severe scrutiny by customers. There is no positive indication from these reviews about goods for sale or successfully completed services. Instead, the narrative centers on failures to perform the requested repairs and questionable financial practices.

Based on the provided customer feedback, the features and characteristics that define A & A Automotive Repair are overwhelmingly negative and raise significant concerns for potential customers:

• Allegations of Scamming: Both reviews explicitly use strong language such as "SCAMMER" and "TERRIBLE," citing unfulfilled promises and retention of funds without completing the work.
• Poor Communication: "Terrible communication skills" and "ignored my calls for several months/over 7 days" are direct quotes from customers, indicating a severe deficiency in customer interaction.
• Lack of Timeliness and Efficiency: Vehicles were kept for "a few months" or "30 days" without repairs being completed, and excuses like "hides behind the fact that he is sick" were mentioned, highlighting a lack of commitment to timely service.
• Questionable Vehicle Security: Parking vehicles "around freight and forklift workers" and the alleged lack of concern for vehicle safety and potential theft are critical issues that undermine trust.
• Unprofessional Behavior: One review describes the owner, Alex, as starting off "a good guy" but then changing his demeanor, particularly when insurance was involved, and attempting to charge for unperformed diagnostics. The inability to locate the shop and unreturned calls post-issue also indicate an unprofessional winding down of engagement.
• Financial Disputes: The failure to "completely paid back the credit card" after no repairs were done points to significant financial disputes and a potential need for legal intervention, as reported by one customer involving the Tempe Police.

These severe criticisms from real customers depict a business that, if these accounts are accurate, fails to meet basic standards of reliability, honesty, and customer service. The complete inability to contact the shop and the outstanding financial issues highlight significant operational problems.

Given the nature of the provided reviews, any "promotional information" for A & A Automotive Repair would, unfortunately, be highly cautionary. For local users in Tempe, AZ, the overwhelming message from these direct customer experiences is a strong recommendation to "STAY AWAY."

The alleged instances of taking money without performing services, poor communication, extended vehicle retention without resolution, and concerns over vehicle security serve as a stark warning. The fact that customers felt compelled to involve law enforcement and tow their vehicles from the premises due to a lack of progress and communication, along with unresolved financial issues, are critical red flags for anyone considering this establishment for auto repairs.

In summary, while the physical address and contact numbers for A & A Automotive Repair are provided, the objective introduction based on available online customer reviews paints a picture of severe operational and ethical deficiencies. Prospective customers should be extremely wary and consider these very serious allegations before engaging with this auto repair station for any services.