A-1 Quick Lube

Welcome to A-1 Quick Lube, an auto repair station located at 13601 W Eleven Mile Rd, Oak Park, MI 48237, USA. As a local establishment in the category of Auto Repair Stations, A-1 Quick Lube primarily focuses on providing quick vehicle maintenance services, with oil changes being a central offering. Our aim is to provide efficient service for routine maintenance to keep your vehicle running smoothly.

Information regarding the specific environment of A-1 Quick Lube is not detailed in the provided reviews. However, the nature of a "quick lube" service typically suggests a setup designed for efficiency, allowing for relatively fast turnaround times for standard maintenance procedures. Customers might expect a functional space equipped for oil changes and potentially other minor services.

Based on the limited information from the customer reviews, the primary service offered at A-1 Quick Lube is oil changes. However, the mention of a stripped drain plug incident suggests that other basic maintenance tasks requiring access to the undercarriage of the vehicle may also be performed. Given the "quick lube" designation, the service offerings likely center around routine maintenance to ensure vehicle longevity and performance. Potential services could include:

• Oil changes: Including the replacement of engine oil and oil filters.
• Fluid checks and top-offs: Such as coolant, brake fluid, power steering fluid, and windshield washer fluid.
• Filter replacements: Including air filters and cabin air filters.
• Basic inspections: Visual checks of various vehicle components.

The customer reviews present a mixed picture of the service experience at A-1 Quick Lube. One customer reported a significant negative experience, stating that their drain plug was stripped during an oil change, leading to the necessity of replacing their oil pan. This review uses strong language, advising others to "steer clear of this shop" and attributing the damage to "lazy bad work and over torquing." This account raises concerns about the quality of workmanship and attention to detail in at least one instance.

Conversely, another customer shared a positive experience that highlights a strong commitment to customer satisfaction in a situation where an error occurred. This reviewer recounted an incident where the dipstick was not fully reinserted after an oil change, causing oil to splash in the engine compartment. While acknowledging that "accidents happen" and that it wasn't a "major issue," the customer was notably impressed by the shop's response. A-1 Quick Lube reportedly offered a completely free second oil change to ensure no contaminants were present due to potential road slush and snow, and they also cleaned the oil off the engine compartment. This proactive approach to rectifying a mistake and prioritizing customer well-being is described as "rare in today’s world" and led the reviewer to label the team as "champions" of customer satisfaction.

The contrasting nature of these two reviews underscores the importance for potential customers to weigh both positive and negative feedback when considering A-1 Quick Lube for their vehicle maintenance needs. While the positive review showcases a commendable dedication to making things right when errors occur, the negative review points to a potentially significant lapse in service quality that resulted in damage to a vehicle.

Currently, there is no specific promotional information available in the provided text. Customers would need to contact A-1 Quick Lube directly at (248) 545-4447 or +1 248-545-4447 to inquire about any ongoing specials or discounts on their services.

For local users in Oak Park, Michigan, A-1 Quick Lube offers a convenient option for quick vehicle maintenance, primarily oil changes. However, the available customer reviews present a cautionary tale alongside an example of exceptional service recovery. Potential customers should consider these differing experiences when deciding whether A-1 Quick Lube meets their needs and expectations for vehicle care.

In summary, based on the limited information and contrasting customer reviews, A-1 Quick Lube offers:

• Quick lube services, primarily focusing on oil changes.
• Potential for efficient routine maintenance.
• A location in Oak Park, Michigan.
• Customer service that, in one instance of an error, went above and beyond to rectify the situation and ensure customer satisfaction.
• However, there is also a reported instance of significant damage to a vehicle due to a service error.

Local residents seeking quick lube services in Oak Park are encouraged to consider the available feedback and potentially seek further information or clarification from A-1 Quick Lube regarding their service procedures and quality control measures before entrusting their vehicle to them. Weighing both the positive and negative experiences shared by previous customers will be crucial in making an informed decision.