4 Wheel Parts Fresno - Off Road & 4X4 Parts For Trucks & Jeeps

Well my experience started out not so good to be honest. I called and ordered a lift for my wife's jeep and went in dropped off the jeep and after looking over the paperwork I noticed the lift part number didn't seem right so I called and was assured it was correct. Then I received a phone call stating I needed wheel spacers that the salesman did not tell me about " he no longer works there lol" then the assistant manager called me and told me I had to purchase the spacers or have my jeep towed out of there. I called there national hot line and spoke to a very helpful gentleman named Mike and he pointed me in the write direction and I waited to speak to the stores general manger Kevin. Kevin went above and beyond to make sure everything on my wife's jeep was handled the way it should have been. The service tech that installed the lift did a amazing job. If you're going there to have your rig worked on ask for Kevin and if he's busy be patient he knows what he's doing and actually cares about his stores reputation and his customers!!! Thanks Kevin

Oct 12, 2024 · Brandon Wyant

Patrick was great to work with on this project. The team at 4 Wheel Parts - Fresno did an amazing install of the ICON Vehicle Dynamics 2.50-Inch Suspension Lift System Stage 3 and the BF Goodrich 315/70R17 KO2. Great Job!!!

Jan 22, 2024 · Jeffrey Tatsumura

Great Customer Service! Very knowledgeable. I spoke to Kevin and was very helpful with picking sizes on what works and doesn't. I have a 2018 F150 XLT 4×4. I was wanting a small aggressive look but didn't want to make any big chances. I like the 33" look so we found some tires that would work for me and my family. Not bad on the wheels and tires either. I would recommend this place to anyone who's looking look other then stock. Very helpful people!

Oct 02, 2022 · Leonel Cuen

My hats off to the mechanics, reheated my 23 JL 4xe from 4.10 to 4.88 to support 37’s and the difference is instantly obvious. However, there were some challenges along the way. When I initially went in and purchased the gears, they were quoted for a non-Rubicon model. As many of you know this type of purchase can be pretty challenging when explaining a 3K purchase to your spouse and in some respects painful. So when it was figured out that the quote was incorrect, I was up charged as a result of the mistake, and had to explain an added cost of $409.00 to my wife again meaning that I got to relive the experience with my wife twice for the same purchase. That was fun.. Then she figured out that somehow I got double charge a couple of weeks later for the $409, so I got to relive the experience again. When I went to address the double charge with 4wp they maintained that they didn’t make the mistake, even though the second charge has a completely different invoice number. Long story short I got all of the talk that they were addressing it on a corporate level but never followed back up with me on any resolution, I had to chase the outcome. It is now 6 weeks after the fact and I've disputed the charge through the bank but have gotten no resolution to the situation or have been reached out to by 4WP in any manner that suffices what I would expect with regard to engagement on the issue. Nevertheless, mechanically so far everything they have done with my jeep, lift kit installation, tiers and wheels, and re-gearing has met every expectation. The customer service (and I do not pin this on one person) leaves a lot of room for improvement on the table and is driving the lower satisfaction rating.

May 15, 2024 · Patrick Stookey

Always very happy with our Service at 4WP Fresno. They always take good care of us and our vehicles. Worked with Josh this time and he went above and beyond to help us out.

Sep 16, 2024 · M McClung

Was recommended by Toyota of Clovis to specifically go here. I called and explained that service person from Toyota of Clovis stated i needed new leaf springs. I specifically stated that on the phone with 4 wheel parts and they helped me out with a kit that was on sale. I scheduled it , picked up my truck to find out that my leaf springs had not been changed. That was specifically what I wanted, that's why I called. Long story short had to bring my truck back and they corrected the issue. In the meantime the attention to what I had called for in the first place was not even addressed. Then having to call back and explain what happened I had to end up purchasing the leaf springs additionally ( that was the whole point of calling and speaking with someone about a kit). To my surprise the entire day had gone by the 2nd time i had dropped off my truck (as they stated i would be able to drop off when store opened and they would get to it) no phone call or update after 6 hours if my truck was finished or needed more time but, I did get a call informing me that I needed to purchase something else in order for them to complete installation. Why was this not done at point of sale the first time? Fast forward 2 months later I'm bringing it back due to squeaking coming from the back. I call and the soonest appointment is 1 week out, I schedule it and am rest assured it shouldn't be long and to bring it by at 9am when the store opens. 2 hours and 45 min later my truck is done. It would be beneficial to inform customers that if you would like to wait for your vehicle how long it will actually be so maybe people who would like to wait would reconsider. I will not use names as they know who they are. My advice would be to revisit customer service time management and retrain the team about how to inform customers in a timely manner.

Feb 27, 2025 · Melissa Mickaelian