1st Priority Auto Repair

1st Priority Auto Repair is an Auto Repair Station located at 15141 Michigan Ave Suite 2, Dearborn, MI 48126, USA. They can be contacted at (313) 415-3222 or +1 313-415-3222. As a provider within the Auto Repair Stations category, 1st Priority Auto Repair likely offers a range of automotive maintenance and repair services to local users in the Dearborn area.

The limited customer feedback available presents a mixed perspective on the services provided by 1st Priority Auto Repair. One customer recounts a significantly negative experience specifically related to a brake repair service. According to this review, the customer paid over $1100 for the replacement of brakes, rotors, and two front calipers. They were assured that squeaking would not be an issue following the service. However, the squeaking reportedly recurred on the second day after the repair.

Upon returning to 1st Priority Auto Repair, the customer states that the issue was temporarily addressed with a lubricant spray, and they were advised to return if the problem persisted, with a warranty mentioned on all parts. When the squeaking did indeed return, the customer was allegedly told they would have to pay for labor again, despite the initial assurance that there would be no noise after the $1100 repair. The reviewer expresses frustration that the brakes were not installed correctly initially, leading to the recurring problem just two days after the service. Furthermore, this customer claims that three out of their four rims were cracked during the process of attempting to remove the lug nuts, implying a lack of care or proper technique during the wheel removal.

In contrast to this detailed negative account, another customer offers a brief positive comment, describing the people at 1st Priority Auto Repair as "Honest and friendly." This concise feedback suggests that some customers may have had positive interactions and experiences with the staff and their service.

Given these contrasting reviews, it is challenging to definitively characterize the environment, services, and features of 1st Priority Auto Repair. The negative review paints a picture of potential issues with the quality of workmanship, warranty handling, and care taken with customer vehicles. The alleged cracking of rims indicates a possible lack of proficiency or caution during certain procedures. The dispute over additional labor costs for a recurring issue shortly after a substantial repair raises concerns about their customer service and accountability.

On the other hand, the positive review suggests that the staff can be perceived as honest and friendly, implying a potentially positive customer service approach in some interactions. However, this single positive comment does not provide details about the quality of the repairs or the overall service experience.

Based on the limited information and the categorization as an Auto Repair Station, the services likely offered by 1st Priority Auto Repair include:

• Brake services: Including the replacement of pads, rotors, and calipers, as mentioned in the negative review.
• General automotive repair: While not explicitly detailed, the fact that they performed a brake job suggests they handle other types of mechanical repairs.
• Wheel and tire services: The incident with the cracked rims indicates they likely handle wheel removal and potentially tire rotations or replacements.

Features that might be associated with 1st Priority Auto Repair, based on the limited feedback, are:

• Warranty on parts: Mentioned by the first reviewer, although the handling of the associated labor costs was a point of contention.
• Potentially friendly and honest staff: As per the second reviewer's comment.

However, the negative review highlights potential issues that could detract from these features, such as the quality of the initial repair work, the handling of warranty claims involving labor costs, and the risk of damage to vehicle components during service.

There is no promotional information available for 1st Priority Auto Repair in the provided data. Auto repair stations often offer various promotions, such as discounts on specific services, seasonal specials, or coupons. To determine if 1st Priority Auto Repair has any current promotions, local users would need to contact them directly.

For local users in Dearborn, MI, considering 1st Priority Auto Repair, it is crucial to weigh the available customer feedback carefully. The stark contrast between the two reviews highlights the potential for varied experiences. The detailed negative account raises significant concerns about the quality of brake repairs, the handling of warranty issues related to labor costs, and the potential for damage to vehicle components. While the brief positive comment suggests that some customers find the staff honest and friendly, it lacks specifics about the service quality.

Given the serious allegations in the negative review, potential customers might want to exercise caution and consider seeking additional reviews or testimonials from other sources before entrusting their vehicle to 1st Priority Auto Repair. Inquiring about their mechanics' qualifications, warranty policies (including labor costs for warranty repairs), and the procedures they have in place to prevent vehicle damage during service could also be prudent steps.

In conclusion, 1st Priority Auto Repair in Dearborn, MI, is an Auto Repair Station that appears to offer brake services and general automotive repairs. Customer feedback is mixed, with one detailed negative review citing issues with the quality of a brake job, warranty handling regarding labor costs, and damage to rims, while another customer describes the staff as honest and friendly. Local users should carefully consider these contrasting experiences and potentially seek further information before deciding to use their services.