1st Premier Auto Glass

1st Premier Auto Glass, located at 3702 E Roeser Rd, Phoenix, AZ 85040, USA, operates within the "Auto Repair Stations" platform category, indicating its stated specialization in vehicle glass services. Such businesses typically offer repairs and replacements for automotive glass components. However, an objective introduction based on available customer reviews necessitates a cautious approach, as the feedback provided paints a concerning picture regarding their operational standards and customer interactions.

Regarding the environment, based on the customer review, the service environment appears to be problematic. The review mentions the arrival of an "old unmarked van" and a general lack of professionalism. In the context of a mobile auto glass service, the "environment" extends to the technician's presentation, vehicle, and work habits. The reported "dirty finger and hand prints all over white interior," along with the car being left "filthy and debris in driveway," suggests a disregard for cleanliness and customer property. This contrasts sharply with the expected professional setup of an auto glass service, where clean tools, covers for vehicle interiors, and a tidy workspace are standard to ensure quality work and protect the vehicle. The review also notes the company's phone number being in Arizona while the service was provided in Florida, which, while not a direct comment on the physical environment, points to potential operational discrepancies that could impact service consistency and customer trust.

The services offered by 1st Premier Auto Glass, as indicated by its name and the provided review, primarily involve windshield replacement. The customer's review states, "Only thing nice the windshield," implying that the core function of replacing the glass was performed. However, the numerous issues surrounding this service severely undermine the perceived quality. Typically, an auto glass service would include:

• Professional Windshield Installation: Ensuring the new windshield is correctly sealed and installed according to manufacturer specifications to prevent leaks and ensure structural integrity.
• Thorough Cleanup: Removing all broken glass and debris from the vehicle's interior and the surrounding area.
• Post-Installation Checks: Verifying that all vehicle systems affected by the replacement (e.g., wipers, sensors if applicable) are functioning correctly.

Based on the customer's experience, the execution of these standard service aspects was severely lacking, leading to significant problems such as a leaking windshield, subsequent water damage, mold, and a generally "filthy" vehicle. The mention of a "bounced check" also implies potential promotional incentives that were not honored, further complicating the service interaction.

Several significant features, unfortunately, emerge from the customer's critical review, highlighting areas of concern rather than positive attributes.

• Poor Punctuality and Communication: The review states a "Promised 8:00 AM appointment. No show or phone call at 11:00 AM and I had to call them." This indicates a severe lack of respect for scheduled appointments and customer time, coupled with a failure to communicate delays.
• Unprofessional Conduct: The technician reportedly had "a very bad attitude which frightened me." This is a critical issue as professionalism and courtesy are fundamental to customer service, especially when service is rendered at a customer's location.
• Substandard Workmanship and Cleanliness: The "dirty finger and hand prints all over white interior," leaving the car "filthy and debris in driveway," and the fact that the "Windshield leaks!" directly point to a profound lack of attention to detail, proper installation techniques, and respect for customer property. The resulting "rotted, stained, and smells badly from mold" rug is a severe consequence of the poor installation.
• Financial Irregularities: The "company check bounced! Bounced for NSF!" for a promised "$100 check as an incentive" is a major red flag, indicating potential financial mismanagement and dishonesty, further eroding customer trust.
• Lack of Post-Service Accountability: The complaint "Never bothered to return my phone calls nor my emails" demonstrates a complete absence of follow-up or willingness to address customer concerns after the service was rendered.

While the provided phone numbers (480) 535-9699 and +1 480-535-9699 are listed, the review suggests that attempts to contact the company post-service were unsuccessful.

Given the strongly negative nature of the sole provided customer review, any "promotional information" for 1st Premier Auto Glass would need to be critically examined against the reported customer experience.

• Incentives (with issues): The offer of a "$100 check as an incentive for using 1st Premier Auto Glass" appears to be a promotional tactic. However, the fact that this check "bounced for NSF" means this promotion was not honored, leading to significant customer dissatisfaction and a breach of trust. This reflects poorly on any similar offers they might have.
• Mobile Service (with issues): The convenience of having service "come to you wherever you are" is a common promotional point for mobile auto glass companies. However, the review detailing the "old unmarked van," late arrival, and unprofessional demeanor undermines the appeal of this convenience.
• Price: While not directly stated, the incentive might suggest a competitive pricing strategy. However, if the quality of service is poor and results in additional damage or costs (like replacing a moldy rug), any initial affordability is negated.

Based on the available information, potential customers should exercise extreme caution. The severe complaints regarding unreliability, unprofessional conduct, poor workmanship leading to further damage, and financial dishonesty (bounced check) suggest that any promotional claims made by 1st Premier Auto Glass should be approached with significant skepticism. It is highly advisable for local users to thoroughly research and consider alternative auto glass providers that have consistently positive customer feedback and a proven track record of reliable, professional service and ethical business practices.