VAN NORSTRAND OIL

VAN NORSTRAND OIL ico

(54 reviews)

Nearby Gas StationsNew YorkCayuga CountyCatoWest Main Street

Cayuga County . New York

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Operating Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed

VAN NORSTRAND OIL Introduce

In the heart of upstate New York, where community ties run deep and reliable local services are truly valued, VAN NORSTRAND OIL stands as more than just a gas station. Located in Cato, this family-owned business has been serving the region for over 50 years, establishing itself as a multi-faceted provider of essential fuels and home comfort solutions. For residents and businesses in Cayuga, Onondaga, Oswego, Wayne, and Seneca counties, VAN NORSTRAND OIL aims to be a dependable partner for everything from filling up your vehicle to ensuring your home stays warm during the harsh New York winters.

While many gas stations focus solely on quick fuel stops, VAN NORSTRAND OIL distinguishes itself by offering a comprehensive suite of services. They understand that in a rural and semi-rural setting like Cato, a single point of contact for diverse needs, from vehicle fuel to heating oil deliveries and even furnace servicing, is invaluable. Their long history in the community speaks to a dedication that extends beyond simply pumping gas. This establishment strives to build relationships with its customers, aiming to be a trusted resource for a wide array of fuel and heating requirements, reflecting a commitment to the well-being and convenience of the local population. Their approach goes beyond transactional exchanges, seeking to foster a sense of reliability and family-like service.

Location and Accessibility

VAN NORSTRAND OIL is conveniently located at 2526 W Main St, Cato, NY 13033, USA. This address places the gas station right at the four corners of Cato, where Route 34 and Route 370 meet. This intersection is a central point in the village, making the station exceptionally accessible for both local residents and those traveling through the area. Whether you're commuting daily, running errands within Cato, or passing through on a longer journey through Central New York, the station's prominent position ensures easy navigation. The direct access from these two significant routes minimizes detours and simplifies the process of pulling in for fuel or other services. Its central location also makes it a known landmark within the community, ensuring that even new visitors can find it without difficulty. The ease of access is a key factor in its suitability as a regular stop for many drivers in the region.

Services Offered

VAN NORSTRAND OIL provides a far more extensive range of services than a typical gas station, reflecting its role as a comprehensive fuel and heating provider for the local community. Their offerings cater to both immediate vehicle needs and long-term home and business requirements, demonstrating a commitment to diverse customer demands. The full-service approach at the gas pumps is a notable differentiator, offering a level of personal assistance rarely found today. Beyond the traditional gas station amenities, their expertise extends into various fuel deliveries and heating system maintenance, positioning them as a versatile and essential service provider in the region. This broad spectrum of services ensures that many of a customer's fuel and heating concerns can be addressed by a single, trusted entity.

  • Full-Service Gas Station: A key highlight, employees are available to pump gas for you, offering a traditional full-service experience. This means you can stay comfortable in your car, regardless of the weather, while your vehicle is fueled.
  • Vehicle Servicing at the Pump: Attendants are available to assist with basic vehicle needs such as checking and filling engine oil, checking tire pressure, and even replacing windshield wipers. This adds a significant layer of convenience beyond just fueling.
  • Fuel Products at the Gas Station:
    • 87 Octane Gasoline
    • 91 Octane Gasoline (for deliveries)
    • Highway Diesel
    • Clear Kerosene
  • Home Heating Oil Deliveries: VAN NORSTRAND OIL specializes in delivering heating oil to residential, commercial, non-profit, and farm customers throughout Cayuga, Onondaga, Oswego, Wayne, and Seneca counties. They offer:
    • Automatic delivery service to ensure you never run out.
    • Budget programs to help manage heating costs over the year (typically August to July).
    • Minimum order of 150 gallons for deliveries.
  • Other Fuel Deliveries:
    • Farm Diesel & Off-road Diesel
    • Dyed Kerosene
  • Furnace/Boiler & A/C Servicing and Installation: They provide comprehensive services for oil burning appliances and air conditioning units, including:
    • Free quotes for new installations.
    • Dealing with major brands like Thermo-Pride & Buderus products.
    • Experienced service technicians with over 40 years of combined experience.
  • HEAP Program Assistance: VAN NORSTRAND OIL is a proud participant in the HEAP (Home Energy Assistance Program) program, helping eligible customers receive assistance with their heating costs.
Features / Highlights

The distinctive features and highlights of VAN NORSTRAND OIL truly set it apart in the local market. These are not merely amenities but core aspects of their business model that reflect a deep understanding of their community's needs and a commitment to traditional customer service values. In an era where automated self-service is the norm, their emphasis on personal interaction and comprehensive support truly shines. These highlights collectively contribute to a unique customer experience that fosters loyalty and trust, positioning them as more than just a provider, but a community staple. The blend of modern convenience with old-fashioned service creates a distinct advantage that appeals to many locals.

  • Full-Service Pumping: This is a major distinguishing factor. The availability of attendants to pump your fuel, check fluids, and address minor vehicle needs provides a level of service and convenience rarely seen in today's gas stations. This is particularly beneficial during inclement weather or for individuals who prefer not to self-serve.
  • Family-Owned and Operated for Over 50 Years: Their long-standing presence in the community signifies stability, experience, and a deep understanding of local needs. This multi-generational commitment fosters trust and a personal connection with customers.
  • Comprehensive Fuel and Heating Solutions: Unlike most gas stations, VAN NORSTRAND OIL offers both vehicle fueling and home heating oil deliveries, along with furnace/boiler and A/C servicing. This holistic approach makes them a one-stop shop for many essential energy and comfort needs.
  • Automatic Delivery and Budget Programs: For heating oil customers, the option for automatic deliveries and budget plans simplifies managing home heating, ensuring consistent comfort and predictable expenses.
  • Experienced Technicians: With over 40 years of experience, their service technicians for heating and A/C systems bring a high level of expertise and reliability to their work, providing peace of mind for homeowners.
  • HEAP Participation: Their involvement in the HEAP program demonstrates a commitment to supporting the community, particularly those who may need assistance with heating costs.
Promotions or Special Offers

While specific, fluctuating daily promotions on gas prices should always be checked directly at the station or by calling, VAN NORSTRAND OIL's primary "special offers" are built into their core services and programs, designed for long-term customer value and convenience. These are particularly beneficial for those relying on them for home heating solutions. They aim to provide stability and ease of management for significant household expenses rather than quick, transient discounts.

  • Budget Program for Heating Oil: This allows customers to spread their heating oil costs over a 12-month period (typically August to July), making it easier to manage expenses and avoid large, unexpected bills during peak heating seasons.
  • Automatic Delivery Service: While not a discount, this is a significant convenience offer. It ensures customers never run out of heating oil, providing peace of mind and preventing emergency calls during cold weather.
  • Free Quotes for Furnace/Boiler & A/C Installations: For those considering new heating or cooling systems, VAN NORSTRAND OIL offers complimentary quotes, allowing customers to assess costs without obligation.
  • HEAP Program: As a HEAP provider, they assist eligible low-income households in securing federal assistance for heating costs, a critical "offer" for many families in the community.

For current gas prices and specific delivery rates, it is always recommended to call them directly or visit their location.

Contact Information

For all your fuel needs, heating oil deliveries, or HVAC servicing, VAN NORSTRAND OIL is readily accessible via the following contact details:

Address: 2526 W Main St, Cato, NY 13033, USA

Phone: (315) 626-6640

Mobile Phone: +1 315-626-6640

Gas Station Hours:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: Closed

Office Hours (for deliveries/service quotes):

  • Monday - Friday: 8:00 AM - 4:00 PM
  • Saturday & Sunday: Closed
Conclusion: Why this place is suitable for locals

For the residents of Cato and the surrounding Central New York counties, VAN NORSTRAND OIL stands out as an incredibly suitable and vital local business. Its suitability is deeply rooted in its multifaceted service offerings and its long-standing commitment to the community. In a region where personal connection and comprehensive service are highly valued, VAN NORSTRAND OIL delivers on multiple fronts.

Firstly, the full-service gas station experience is a significant draw. In an age dominated by self-service pumps, having friendly attendants to pump your gas, check your oil, or even top off your tires offers unparalleled convenience and a touch of old-fashioned customer care. This is especially appreciated during the challenging winter months in New York, where stepping out of a warm car can be less than ideal. This personal touch fosters a sense of community and reliability that a faceless, automated station cannot replicate.

Secondly, the integration of heating oil delivery and HVAC services under one roof is a tremendous advantage for homeowners. Instead of juggling multiple providers for vehicle fuel, home heating, and furnace maintenance, locals can rely on a single, trusted entity. The availability of automatic delivery and budget plans for heating oil further simplifies household management, providing peace of mind and financial predictability, which are critical during the cold seasons. Their participation in the HEAP program also underscores their dedication to supporting the financial well-being of their neighbors.

Finally, the fact that VAN NORSTRAND OIL has been a family-owned and operated business for over 50 years speaks volumes about its reliability and deep roots in the community. While isolated customer service issues can occur in any business, the overall history and positive sentiment from long-term patrons regarding the technicians and the "friendly" service indicate a strong foundation of trust. This long-standing presence means they understand the unique needs and challenges of living in this part of New York, making them an indispensable resource for both daily commutes and critical home comfort requirements. For a reliable, comprehensive, and community-focused fuel and heating solution in Cato, VAN NORSTRAND OIL is undoubtedly a suitable choice for locals.

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VAN NORSTRAND OIL Customer Reviews

Well, here it is. Poor customer service gets a negative review... I spoke with Rachel on the phone earlier in the week to schedule a fuel oil delivery. She quoted me approximately $900 for the delivery which I authorized. Today the oil was delivered and we were prepared for payment with $1000 cash. They completely filled my 500 gallon tank and issued a bill for $1600! I called to discuss the matter and again got Rachel. She was extremely rude to me and kept demanding that I pay with a check or credit card immediately, to rectify the difference in cost. I received a call a few minutes later from the technician who made the delivery. He was extremely kind and apologetic, even offering to return and pump a volume of oil back out. Thank you sir for being understanding of the situation! If pumping the oil back out to accommodate the volume I had originally authorized was an option, why didn't Rachel offer this? This was a deceitful move and I will not be doing business with them again. Rachel needs to work on her customer service skills and communicate verbal agreements on orders to the technicians. For the sake of your business's future success, I suggest you find someone else to interact with your customers!

Nov 14, 2024 · Nicole Noel

Full service, very friendly!

Jan 27, 2025 · Krystal staff

Tyler went above and beyond for us! I highly recommend using them! Hands down the best oil company we’ve ever used!

Dec 04, 2024 · Sarah Edmonds

Great family operated local business who are an absolute pleasure to work with, that being after having been with other larger problematic and uncaring corporate sized companies. If you need help they are there to service your home and business requirements quick and efficiently. We have been with them now for a few years and very glad we did. Good solid people to work with, friendly, professional, and fairly priced.

Jun 22, 2018 · SH Country Inn

Good and convenient service for getting heating oil

Dec 31, 2024 · Merle Martin