Shell

(17 reviews)

Nearby Gas Stations Connecticut Naugatuck Valley Planning Region Bristol East Bristol Middle Street

Naugatuck Valley Planning Region . Connecticut

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Location
Reviews

+1 860-582-4303
find.shell.com
57 Middle St, Bristol, CT 06010, USA

Operating Hours

Business hours are not available at the moment

Shell Introduce

This entry concerns the Shell gas station located at 57 Middle St, Bristol, CT 06010, categorized under "Nearby Gas Stations." You can contact them at (860) 582-4303 or +1 860-582-4303.

Fuel Services:

Shell offers standard fuel services, providing various grades of gasoline. However, customer reviews have raised significant concerns regarding debit card transactions and pricing.

Debit Card and Pricing Issues:

Multiple customers have reported issues with debit card transactions at this Shell location. Complaints include:

Charging credit card prices for debit card transactions, which customers claim is illegal.
Instances where the pump appeared to approve the transaction but failed to dispense gas, while still deducting funds from the customer's account.
One customer reported that their entire account balance was deducted within seconds of inserting their debit card, without receiving any fuel.

These issues have led to customers filing complaints with consumer protection agencies and the police.

Customer Experience:

The overwhelming feedback regarding this Shell location focuses on the reported debit card and pricing problems. Customers strongly advise others to be cautious and potentially avoid using debit cards at this station.

Owner Response:

The owner's response to these complaints has been noted by customers, with customers stating that the issue is not about the overall price of gas but about incorrect and potentially illegal charges for debit card transactions.

Summary:

Customers should be aware of potential debit card transaction issues and pricing discrepancies at this Shell gas station in Bristol, CT. The reported problems include unauthorized deductions and incorrect charges. Due to these concerns, caution is advised when using debit cards at this location.

Shell Photos

Shell Location

Shell Customer Reviews

Edit to owner response: It is not about the price. It is about the incorrect price being charged for Debit card transactions. It is illegal. I have already filed a complaint. Be careful because they charge you credit card prices even when you use your debit card. I have also reported them to consumer protection.

Feb 21, 2025 · Google User

I went and got gas last night. I always pay at the pump and tonight I finally got scammed. When I put my debit card in it was like always, enter your pin and it even said approved. I tried picking which gas I wanted but it wouldn’t let me. After a few minutes I checked my account because I transferred money right before I got there and my account was saying a zero balance. I thought something was wrong with the banks online app and it wasn’t transferred yet. So I went in and paid cash. I left and called the bank asking why my transfer didn’t go through like it always does and I was told it was taken out for gas at Shell gas station. They took everything, right down to the last penny. They did this within seconds in inserting my card. I’ve tried getting a hold of the gas station but you can’t I did call the police to let them know. This was my gas money and grocery money for the week. I am disputing the charge but even if the claim goes in my favor, it takes 7 business days to be refunded. Stay away from this gas station

Jun 13, 2024 · Allyson Recchia

I just left there Furious because I had $0.50 off a gallon on my Stop & Shop card and some new dude didn't know what he was doing and it was erased from my card!!!! Then he tried to act like I never had the $0.50 on my card!! I will be finding out who the manager is to this gas station and will be complaining and also I will not be going there anymore.

Jul 11, 2018 · B Lee

Yesterday I'm using the put and I put only $20 and them charging me extra $100 in my credit card, I try to contact them and they don't answer the phone and I don't have any answer.

Jan 02, 2023 · Joa

Great clean station with good gas prices and lots of snacks for the road.

Jul 10, 2023 · Sean Reilly

no reciepts ever, rewards works 1 out of 10 times

Jun 03, 2025 · Andrii Bezhuk