Nouria Energy dba F L Roberts & Co

For drivers in Chicopee, Massachusetts, and those frequently traveling through the area, a gas station is more than just a place to refuel; it's often a necessary stop for quick essentials or a brief break from the road. The Nouria Energy dba F.L. Roberts & Co station on Memorial Drive aims to be a convenient local resource, providing fuel and convenience store items for the community.

Operating under the well-known Nouria Energy brand, which acquired F.L. Roberts & Co. retail locations, this station is part of a larger network committed to serving New England. While the goal is to provide a comprehensive and efficient stop, past customer experiences highlight certain areas for improvement. This article will provide you with a detailed overview of the Nouria Energy dba F.L. Roberts & Co station at 2012 Memorial Drive, covering its precise location, the types of services and products it offers, its features, loyalty programs, and important considerations for local users in Massachusetts.

The strategic placement of a gas station is key to its utility for local drivers, and the Nouria Energy dba F.L. Roberts & Co station in Chicopee is situated to offer accessibility for residents and commuters. You’ll find this specific location at:

2012 Memorial Dr, Chicopee, MA 01020, USA

Memorial Drive is a significant road in Chicopee, contributing to the station's accessibility from various residential areas and local thoroughfares. Its position on a main road means it's generally easy to pull in and out for fueling and convenience store visits, making it a potentially quick stop during daily routines or travels through the city. Operating hours are typically from 5:00 AM to 11:00 PM every day of the week, which provides a wide window of opportunity for patrons to access its services.

The Nouria Energy dba F.L. Roberts & Co station on Memorial Drive aims to provide a range of services beyond just pumping gas, catering to the immediate needs of drivers and passengers. Based on general Nouria and F.L. Roberts offerings, you can expect:

• Various Fuel Options: As part of the Nouria network, this station likely offers branded fuels such as Sunoco, Gulf, or others that Nouria distributes. These typically include:
  • Regular Unleaded Gasoline
  • Mid-Grade Gasoline
  • Premium Gasoline
  • Diesel Fuel (where applicable)
• Convenience Store: A staple for any gas station, the convenience store offers a variety of products for on-the-go needs. Common items at Nouria-branded stores (which incorporate F.L. Roberts locations) include:
  • Snacks: Chips, candy, nuts, and other packaged goods.
  • Beverages: A selection of cold drinks, including sodas, juices, water, and often hot beverages like coffee. Nouria also features "Café Nouria" for fresh coffee and "Iced Coffee."
  • "Nouria's Kitchen" Offerings: Many Nouria locations feature in-house food preparation, which can include breakfast, lunch, and dinner items. This might encompass handcrafted sandwiches, fresh pizza, and other hot foods.
  • Sweet Treats: A range of desserts and confectioneries.
  • 21+ Offerings: Such as tobacco products.
• Restrooms: Essential facilities for travelers and local patrons.
• Air Pump: For maintaining proper tire pressure, crucial for vehicle safety and fuel efficiency.

However, it is crucial to address customer feedback regarding service. Reviews mention "miserable customer service," staff refusing payment in certain forms (like a bag of mixed change even if counted), and issues with a broken pump that didn't automatically stop, leading to spills. There were also instances of staff turning off lights early to close before posted hours. These issues suggest that while the services are offered, the execution and customer interaction may be inconsistent. Customers should be prepared for potential service challenges.

The Nouria Energy dba F.L. Roberts & Co station on Memorial Drive, as part of the broader Nouria network, typically aims to provide features that enhance convenience for its customers. Key highlights generally associated with Nouria locations, although some customer experiences at this specific site indicate inconsistencies, may include:

• Branded Fuel Quality: Nouria distributes several well-known fuel brands (e.g., Sunoco, Gulf), which are expected to meet quality standards and potentially include additives for engine cleanliness.
• Wide Operating Hours: The station's typical operating hours from 5:00 AM to 11:00 PM, seven days a week, provide a broad window of opportunity for customers to refuel and shop, accommodating diverse schedules.
• Convenience Store Offerings: The presence of a comprehensive convenience store, potentially including "Nouria's Kitchen" for freshly prepared food, is designed to make it a more substantial stop than just a gas pump.
• Part of a Large Network: Being part of Nouria Energy, one of New England's largest convenience store and fuel retailers, implies a certain level of operational standard and resource backing.

Despite these intended features, customer reviews point to significant concerns regarding their actual implementation. Issues such as unhelpful staff, refusal to accept certain payment methods (even counted cash), and problems with equipment (e.g., a broken pump that doesn't auto-shutoff) detract significantly from the intended convenience and quality. These aspects are critical for potential customers to consider.

Nouria Energy, the parent company, actively promotes its loyalty program, Nouria Rewards, which is a significant feature designed to provide savings to regular customers. This program can be leveraged at Nouria Energy dba F.L. Roberts & Co locations. Details of this program typically include:

• Everyday Fuel Savings: Members of Nouria Rewards can save at least 5¢ per gallon on every fill-up at participating Nouria locations.
• "Spend More SAVE More" at the Pump: An additional incentive where spending $25 or more inside the store can earn members an extra 10¢ per gallon off their next fuel purchase.
• Friday Freebies: Each week, Nouria Rewards members may receive a free special offer, such as a free snack or other goodies, every Friday.
• Exclusive Member-Only Deals: The program provides access to exclusive promotions and top-tier discounts available only to Nouria Rewards members.
• Partnerships for Additional Savings: For locations that sell Shell branded fuel (which Nouria distributes), members can often save an additional 5¢ per gallon through the Shell Fuel Rewards program, stackable with Nouria Rewards (limited to 20 gallons).
• Nouria App: The "Nouria Rewards" app is available for tracking rewards, viewing promotions, and potentially online ordering for in-store pickup or delivery. It's an all-in-one mobile ordering, payment, and rewards solution.

Rewards earned typically expire one month after the end of the month in which they are earned. There is usually a 20-gallon limit per transaction/fill-up for the fuel discounts. Customers can join Nouria Rewards online or through the app. While these promotions offer significant potential savings, customers should consider past experiences related to overall service quality when deciding on frequent visits or relying on these programs.

For direct inquiries, to confirm specific hours for "Nouria's Kitchen" or other in-store offerings, or to inquire about current promotions, you can reach the Nouria Energy dba F.L. Roberts & Co station on Memorial Drive using the following contact details:

Address: 2012 Memorial Dr, Chicopee, MA 01020, USA

Phone: (413) 642-9095

Mobile Phone: +1 413-642-9095

Given the customer feedback regarding service inconsistencies and early closures, calling ahead, especially closer to closing time or for specific needs, might be a prudent step to confirm availability and service expectations.

For residents of Chicopee, Massachusetts, the Nouria Energy dba F.L. Roberts & Co station on Memorial Drive offers the fundamental services of a gas station and convenience store. Its location on a main thoroughfare provides a practical stop for refueling and grabbing quick essentials during daily routines or travel through the area. The extensive operating hours, from early morning to late evening, offer flexibility for various schedules.

The station is part of the larger Nouria Energy network, which means it benefits from a corporate structure that aims to provide a consistent brand experience and value through programs like Nouria Rewards. These loyalty programs can offer tangible savings on fuel and in-store purchases for regular customers, a definite benefit in today's economy.

However, it is vital for locals to be aware of the consistent and serious customer feedback regarding service quality, including instances of unhelpful staff, issues with payment acceptance, and concerns about equipment maintenance (like the faulty pump). These experiences indicate that while the basic services are present, the overall customer experience may not always meet expectations, potentially leading to frustration. For those seeking a gas station in Chicopee, this location offers convenience and potential savings through its loyalty program, but it may require a degree of patience or alternative options for those prioritizing consistently high levels of customer service and equipment reliability. Ultimately, while it serves a basic need, customers may find it beneficial to weigh these factors against alternatives in the area, as some reviews suggest looking to nearby Holyoke, South Hadley, or Granby for gas.