Exxon

For residents of Edgewood, Maryland, a gas station is more than just a place to fill up; it's a routine stop for daily commutes, weekend errands, and sometimes, a quick grab-and-go for essential items. The Exxon located at 1804 Edgewood Rd is one such familiar landmark in the community. As a brand known across the nation, Exxon stations typically offer a standard range of services, aiming for convenience and reliability for motorists. However, like any local business, the actual customer experience can vary, and understanding these nuances is crucial for informed decisions.

Maryland drivers encounter diverse needs, from quick fuel-ups to grabbing snacks or using restrooms during longer journeys. An accessible and well-maintained gas station can significantly impact these experiences. This article will provide an honest and factual overview of the Exxon on Edgewood Road, drawing on publicly available information and recent customer feedback to help local users in Edgewood and the surrounding Harford County area understand what to expect from this particular location.

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The Exxon station is situated at 1804 Edgewood Rd, Edgewood, MD 21040, USA. This address places it on a prominent road within the Edgewood community, making it easily accessible for both local residents and those passing through the area. Edgewood Road is a key thoroughfare, often used for daily commutes and connecting to other parts of Harford County.

Being located on a well-trafficked road enhances its visibility and ease of entry and exit, which is a critical factor for any gas station, especially during peak hours. The station's presence in Edgewood means that residents have a local option for their fueling needs, reducing the necessity to travel further for this essential service. Its connection to the broader Exxon network also implies certain standardized operational procedures and brand recognition for many Maryland drivers.

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As a standard Exxon gas station, the location at 1804 Edgewood Rd typically offers a range of services designed to cater to the immediate needs of motorists and local consumers. These services are generally consistent across Exxon branded stations, providing a familiar experience for customers.

The primary services available at this Exxon station generally include:

• Fuel Sales: Offering various grades of gasoline for passenger vehicles. As an Exxon station, it provides branded fuel for cars and light trucks.

• Convenience Store: A typical convenience store is on-site, providing a selection of everyday items. This usually includes:

  • Beverages (sodas, coffee, energy drinks, water)
  • Snacks (chips, candy, packaged goods)
  • Basic groceries
  • Tobacco products
  • Automotive essentials (wiper fluid, oil, air fresheners)

• Restrooms: Public restrooms are typically available for customer use, essential for longer journeys or quick stops.

• ATM Access: Providing cash access for customers, which is a common feature at many gas station convenience stores.

• Accepts Credit Cards: Standard for most modern gas stations, allowing for convenient payment at the pump or inside the store.

While these are the general offerings, customer feedback specifically highlights concerns about the cleanliness and potentially the pricing of services and products, which can impact the overall perception of the value provided.

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Exxon on Edgewood Road, like many branded gas stations, offers specific features intended to provide convenience for its customers. However, recent customer feedback suggests that while some features are present, their execution or maintenance might not always meet expectations.

Key features and highlights generally expected and observed include:

• 24/7 Operation: This Exxon station is listed as being open 24 hours a day, 7 days a week. This is a significant convenience for drivers needing fuel or supplies at any time, especially during off-peak hours or emergencies.

• Branded Fuel: As an Exxon station, it provides Exxon-branded gasoline, which often comes with a perception of quality and reliability for many motorists.

• Convenience Store: The presence of an attached convenience store allows customers to purchase a wide array of items beyond just fuel, catering to immediate needs such as snacks, drinks, or basic car supplies.

• Accepts Credit Cards: This standard feature ensures ease of payment at the pump or inside the store.

• Restrooms and Parking: Basic amenities like restrooms and customer parking are available, contributing to a more comfortable stop.

However, it is crucial to address the significant concerns raised by recent customer reviews, as these highlight areas that can detract from the intended features:

• Cleanliness Issues: Multiple reviews prominently describe the station as "dirty, dirty, dirty." This is a major concern for any public facility and can significantly impact a customer's comfort and willingness to use the convenience store or restrooms.

• Higher Fuel Prices: A customer explicitly noted that the "gas was more expensive too! 5 cents more a gallon than the station across the street." Price competitiveness is a key factor for consumers, and this feedback suggests a potential disadvantage compared to local alternatives.

• Customer Service Concerns (Lockout Incident): A specific incident highlighted a serious customer service lapse. A customer with a puppy locked in their car was reportedly told by staff to call the police and that assistance would cost "$50" for "less than 10 seconds" of help. This response, described as unhelpful and lacking empathy, severely impacts the perception of staff support and willingness to assist customers in distress.

• Impact on Repeat Business: The negative experiences, particularly the lockout incident, have led customers to state they will "no longer bring my fleet vehicles here daily" or "will no longer use this station," indicating a loss of consistent patronage due to dissatisfaction.

These points suggest that while the physical infrastructure of an Exxon is present, the operational aspects and customer experience at this specific location may fall short of expectations.

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Exxon, as a national brand, typically offers various promotions that can be utilized at their branded stations, including the one in Edgewood. While specific local deals for this particular station are not detailed in the provided customer reviews, general ExxonMobil rewards programs are usually available.

Common promotions and offers associated with Exxon stations include:

• Exxon Mobil Rewards+: This is Exxon's loyalty program, allowing customers to earn points on fuel and in-store purchases. These points can then be redeemed for discounts on future fuel purchases or qualifying convenience store items. Registration for this program is usually done online or via a mobile app.

• Partnerships: ExxonMobil often partners with other brands or programs (e.g., certain credit cards, grocery store loyalty programs like Walmart+ or Just for U® where applicable) to offer additional savings on fuel. Customers should check if their existing loyalty cards or credit cards provide benefits at Exxon stations.

• Mobile App Deals: Using the ExxonMobil Rewards+ app can sometimes unlock exclusive discounts at the pump or on in-store products.

For the most accurate and up-to-date information on promotions applicable at the Exxon on 1804 Edgewood Rd, customers are advised to check the ExxonMobil website, download the Exxon Mobil Rewards+ app, or inquire with staff at the station directly. However, the existing customer feedback suggests that while promotions might exist, other operational and service aspects are currently more prominent in customer experiences.

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For those in Edgewood, Maryland, who need to contact the Exxon station at 1804 Edgewood Rd, the following information is available:

• Address: 1804 Edgewood Rd, Edgewood, MD 21040, USA

• Phone: (410) 612-9380

This phone number provides a direct line for inquiries regarding fuel prices, store hours, or any other general questions. The physical address is essential for navigation, ensuring that local residents can easily locate the station for their fueling and convenience needs.

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For residents of Edgewood, Maryland, the Exxon at 1804 Edgewood Rd offers the fundamental convenience of a local, 24/7 gas station and convenience store. Its strategic location on Edgewood Road makes it easily accessible for daily commuters and those in the immediate vicinity, providing a readily available option for fuel and quick purchases without needing to travel extensively.

The primary suitability lies in its around-the-clock availability and the brand recognition of Exxon, which for many implies a certain standard of fuel quality. For quick stops to refuel or grab a snack at any hour, the station serves a basic, essential purpose in the community. The presence of a convenience store also allows locals to pick up last-minute items, potentially saving a trip to a larger grocery store for minor needs.

However, it is crucial for locals to be aware of the significant concerns raised in recent customer feedback. The recurring comments about the station being "dirty, dirty, dirty" are a major deterrent and suggest a need for substantial improvement in cleanliness standards. Furthermore, the reported higher fuel prices compared to competitors across the street, coupled with serious customer service issues—particularly the refusal of assistance during a car lockout situation without a significant fee and the suggestion to "call the cops"—indicate areas that severely detract from the positive aspects of a local business. These factors have led some customers to explicitly state they will no longer frequent the station, including for regular fleet vehicle needs.

In summary, while the Exxon on Edgewood Road fulfills the basic functions of a gas station with convenient hours and location, locals should approach it with awareness of the reported challenges regarding cleanliness, pricing, and, critically, the level of customer support. For quick, transactional needs, it may serve its purpose, but for a consistently positive and reassuring experience, especially in unexpected situations, locals might consider exploring alternative options in the area.