Citgo

For residents and commuters navigating the busy roads of East Hartford, Connecticut, a local gas station is more than just a place to fill up; it’s a crucial convenience stop in their daily lives. Whether it's for a quick refuel, a snack, or an on-the-go essential, accessibility and reliable service are paramount. In East Hartford, the Citgo gas station at 1259 Burnside Ave serves as one such establishment. This article aims to provide a factual and informative overview of this specific Citgo location, highlighting its services, accessibility, and what customers in the Connecticut region can expect, including important insights from recent reviews.

The Citgo gas station located at 1259 Burnside Ave, East Hartford, CT 06108, USA, is part of the well-known Citgo Petroleum Corporation network. Citgo is a major refiner, transporter, and marketer of motor fuels, lubricants, and other industrial products, with a presence across the United States. While the Citgo brand itself signifies a certain standard of fuel, individual stations are often independently owned and operated, which can lead to variations in on-site management and customer experience.

Customer reviews for this particular Citgo station in East Hartford reveal a mixed bag of experiences. On one hand, some customers have noted that "gas was cheap" and the "station was nice," which are positive indicators for fuel value and general appearance. However, more critical feedback highlights significant concerns regarding facility maintenance, staff demeanor, and particularly, the reliability of the on-site ATM. Reports of "restrooms were out of order," staff being "iffy unless it's Ana or Tom" and "rudest people I've ever met," and a very serious accusation that the "ATM froze during a $200 transition" and "steals your money and they don't follow up," suggest areas where the station's operational consistency and customer service could be improved. It's important for locals considering this location to be aware of these reported issues to make informed decisions.

The Citgo gas station's address at 1259 Burnside Ave, East Hartford, CT 06108, USA, places it on a prominent thoroughfare in East Hartford. Burnside Avenue is a key road that connects various parts of East Hartford and provides routes to neighboring areas, making the station easily accessible for a wide range of drivers.

• For East Hartford Residents: The station's location is convenient for daily commutes and errands within East Hartford, offering a straightforward stop for fuel and other immediate needs.
• Connectivity: Burnside Avenue provides connections to other major roads in the area, potentially offering relatively easy access from nearby towns or for those traveling through East Hartford.
• Visibility: Being situated on a main road, the station is generally visible, allowing drivers to spot it and navigate their way in and out with relative ease. Property records indicate that the "Citgo Food Bag" underwent renovation in October 2016, suggesting that the physical storefront has been updated for improved customer experience.

While the physical location offers good accessibility, the reported issues with restrooms being out of order could impact the overall convenience for customers expecting full services during their stop.

The Citgo gas station at 1259 Burnside Ave in East Hartford provides the core services expected from a branded fuel station, along with common convenience store offerings.

• Gasoline Sales: The station offers various grades of Citgo gasoline. Citgo is known for its refined petroleum products, aiming to provide quality fuel for vehicles. Reviews suggest the gas can be "cheap," indicating competitive pricing.
• Convenience Store (C-Store): Most Citgo locations feature a convenience store, typically offering a selection of grab-and-go items, which generally include:
  • Snacks: Such as chips, candies, and other packaged goods.
  • Beverages: Including soft drinks, bottled water, juices, and potentially coffee.
  • Tobacco Products: Cigarettes and other tobacco items. (Note: Customer reviews mention concerns about product authenticity for cigarettes, which patrons should be aware of.)
  • Basic Automotive Essentials: Items like windshield wiper fluid or small auto accessories.
  • Lottery Tickets: A common offering at many gas station convenience stores.
• ATM: An Automated Teller Machine is available for cash withdrawals.

  (Warning: Multiple customer reviews contain severe warnings about using the ATM at this location, alleging that it "steals your money" and there are issues with follow-up on disputed transactions. Customers are strongly advised to exercise extreme caution or avoid using this ATM based on this feedback.)

• Pay-at-Pump: Most modern gas stations offer the convenience of paying directly at the pump using credit or debit cards for faster transactions.

Despite the significant negative feedback, the Citgo station at 1259 Burnside Ave in East Hartford does possess some features that are typically highlighted in gas stations:

• Competitive Fuel Prices: At least one customer noted that "gas was cheap," suggesting that the station often offers competitive pricing on fuel, which is a major draw for consumers.
• Brand Recognition: As a Citgo-branded station, it benefits from the widespread recognition and perceived quality of Citgo fuels.
• Convenient Location: Situated on Burnside Avenue, a key local road in East Hartford, making it easily accessible for residents and commuters.
• Recently Renovated Convenience Store (2016): Records indicate the "Citgo Food Bag" part of the station was renovated in October 2016. This suggests that the interior retail space should have a more modern appearance and layout, which can contribute to a more pleasant shopping experience.
• Basic Convenience Offerings: For quick stops, the convenience store provides essential snacks, drinks, and tobacco products.

It is important to reiterate that while these are typical features, the very strong negative customer reviews regarding staff, ATM functionality, and basic amenities like restrooms significantly impact the overall customer experience and perception of these features.

Citgo, as a national brand, frequently offers loyalty programs and promotions that can be utilized at participating stations. While specific, local-level promotions for this independently operated station might vary and are best confirmed on-site, here are common types of offers associated with the Citgo brand:

• Club Citgo Loyalty Program: Citgo operates a loyalty program called Club Citgo, which offers fuel savings. Members typically earn rewards (e.g., cents off per gallon) on every fill-up.
  • Tiered Rewards: Club Citgo has different tiers, such as "Club Status" and "Premier Status." Premier Status members, achieved by frequent qualifying fuel purchases, earn higher rewards (e.g., 6¢ per gallon vs. 3¢ per gallon for Club Status).
  • Bonus Days: Club Citgo often features special bonus days, like "Triple Tuesdays" (tripling everyday fuel rewards) and "Friday Savings" (additional cents off per gallon).
  • Welcome Rewards: New Club Citgo members may receive a one-time welcome reward (e.g., 20¢ or 50¢ off per gallon for up to 30 gallons) when they sign up and use their Alt ID.
• Citgo Rewards Credit Card: Citgo offers a branded credit card that provides instant savings on fuel purchases. New cardholders may receive a significant discount per gallon for an introductory period (e.g., 30¢ off for the first 60 days), with ongoing savings thereafter (e.g., 5¢ off per gallon).
• Citgo Pay App: The Club Citgo app allows customers to find participating stations, track rewards, and pay at the pump using their mobile device. It may also offer exclusive mobile-only deals.

Customers interested in these savings programs should inquire at the station about participation or download the Club Citgo mobile app for details specific to their rewards and eligible locations.

For direct inquiries, questions about services, or to address any concerns, here is the contact information for the Citgo gas station at 1259 Burnside Ave in East Hartford, CT:

• Address: 1259 Burnside Ave, East Hartford, CT 06108, USA
• Phone: (860) 871-5722
• Mobile Phone: +1 860-871-5722 (This appears to be the same main line, providing convenience for mobile users.)

Given the serious nature of some customer complaints, particularly concerning the ATM and staff interactions, direct communication with the station management via phone or an in-person visit (prepared to address specific issues) would be the appropriate course of action for anyone experiencing problems.

For residents and commuters in East Hartford, Connecticut, the Citgo gas station at 1259 Burnside Ave serves as a readily available option for their fueling needs. Its location on a well-trafficked avenue provides convenient access for quick stops throughout the day. For those primarily seeking competitive fuel prices, the station has been noted by customers for offering "cheap gas," which is a significant factor in managing household budgets. As a Citgo-branded station, it offers the standard quality of fuel associated with the national brand, along with the convenience of a typical on-site store for grab-and-go items.

However, it is crucial for locals to approach this location with an awareness of the substantial negative feedback from previous customers. Reports of out-of-order restrooms, inconsistent staff demeanor, and especially serious allegations regarding the ATM's reliability warrant caution. While the potential for fuel savings through Club Citgo loyalty programs exists, these benefits must be weighed against the reported operational issues. For Connecticut locals prioritizing solely cheap gas and a convenient location, this Citgo might fit the bill, provided they are prepared for potential inconveniences and exercise vigilance, particularly with on-site financial services and general amenities.