Buell Fuels

For residents and businesses across Central New York, particularly in and around Remsen, reliable energy solutions are not just a convenience—they're a necessity. Whether it's fueling your vehicle for daily commutes or ensuring your home stays warm through the challenging New York winters, having a trusted local provider is paramount. Buell Fuels, located at 9498 NY-12, Remsen, NY, aims to be that comprehensive energy partner for the community.

Buell Fuels, often associated with Center State Propane, has been a part of the regional landscape, striving to deliver a range of fuel products and services. This article is designed to provide New York users with a clear, factual, and engaging overview of the Remsen Buell Fuels location. We'll delve into its accessibility, the specific services it offers, and important features that potential customers should be aware of. We will also address customer feedback to give a holistic picture, ensuring you have the information needed to make informed decisions about your fuel and heating needs in the Remsen area.

Buell Fuels in Remsen is strategically located at 9498 NY-12, Remsen, NY 13438, USA. This address places it directly on New York State Route 12, a significant north-south highway that connects various communities throughout Central New York. Its position on this key route makes it highly accessible for both local Remsen residents and those traveling through the region, including commuters and individuals needing fuel or other services while on longer journeys.

The accessibility of this location is a primary benefit. Being on NY-12 means that drivers can easily pull in and out, reducing the hassle often associated with navigating complex urban areas. For local users, this translates to a convenient stop for their regular fueling needs, as well as for propane or other heating fuel inquiries. While the provided reviews highlight significant concerns regarding customer service and service provision, the physical location itself offers a straightforward and visible presence on a major roadway, which can initially attract customers seeking a nearby fuel source in the Remsen area.

Buell Fuels is known for offering a comprehensive range of fuel and energy services, extending beyond just gasoline pumps to address various residential and commercial needs. While details specific to the Remsen gas station section might be limited, Buell Fuels as a company typically provides:

• Gasoline: As a primary function, the Remsen location offers various grades of gasoline for vehicles. Some Buell Fuels locations also provide ethanol-free premium gasoline, which is preferred by some drivers for specific engines or to avoid ethanol-related issues.

• Diesel Fuel: For diesel vehicles, trucks, and commercial fleets, diesel fuel is typically available. This is crucial for local businesses and agricultural operations in the area.

• Heating Oil & Kerosene Delivery: Buell Fuels is a prominent provider of heating oil and kerosene, offering delivery services directly to homes and businesses across Central New York. This is a vital service, particularly for heating during cold New York winters.

• Propane Delivery & Tank Fills: Often operating under the "Center State Propane" brand, Buell Fuels offers propane delivery services for residential, commercial, and agricultural use. Some locations also provide propane tank fills for grills or smaller tanks.

• Wood Pellets & Anthracite Coal: For homes utilizing alternative heating sources, Buell Fuels also supplies wood pellets and anthracite coal, providing a diverse portfolio of heating options.

• Diesel Exhaust Fluid (DEF): DEF is typically available for modern diesel vehicles, ensuring compliance with emission standards.

• Convenience Store: While not explicitly detailed for the Remsen location's storefront, many Buell Fuels "Local Gas" stations often feature a convenience store offering snacks, beverages, and other common on-the-go items. Some larger locations may also include fresh-made food, a deli, or local coffee.

• 24-Hour Gas Pumps: Some Buell Fuels "Local Gas" locations are advertised to have gas pumps open 24/7 for self-service, providing constant accessibility for fuel. However, assisted pumping hours may be more limited.

When considering Buell Fuels in Remsen, it's essential to look at both the intended features and the very explicit customer feedback.

• Comprehensive Fuel and Heating Solutions: The primary highlight of Buell Fuels as a company is its extensive offering, covering gasoline, diesel, propane, heating oil, kerosene, coal, and wood pellets. This aims to position them as a one-stop shop for diverse energy needs in Central New York.

• Family Owned & Operated (since 1985): Buell Fuels states it is a family-owned and operated business, which often suggests a commitment to community and personalized service.

• Competitive Pricing: The company emphasizes "delivering the best prices" on their various fuel products, a key factor for budget-conscious New York consumers.

However, it is critical to address the severe and repeated concerns raised in the provided customer reviews for this location. These highlight significant issues that overshadow any potential highlights. Key problems include:

• Service Interruption/Lack of Delivery: Customers reported being without propane delivery despite payment, with the issue unresolved for a month due to an employee being on vacation and a "clerical error."

• Customer Service & Communication Failures: Reviews explicitly state "terrible customer service" and a refusal to resolve issues. Customers reported not being contacted about account suspension and being told they were "not interested in having me as a loyal customer."

• Allegations of Discrimination: One review makes serious allegations of discrimination, claiming service refusal was tied to a former employee's personal history, directly affecting the customer and their child's access to heating fuel despite payments being accepted previously. The customer explicitly mentions filing a complaint, citing "definitely illegal also!"

• Impact on Basic Needs: The most critical aspect is the reported consequence of leaving a customer and their child without heat, forcing reliance on electric space heaters near the end of winter due to the service issues.

• Lack of Resolution/Unprofessionalism: Reviewers noted "no fix is in sight" and described the situation as "unprofessional," with a perceived disconnect between stated values ("family oriented") and actual customer treatment.

These detailed and highly negative reviews indicate that, despite the company's advertised offerings, there are substantial and ongoing issues with customer service, reliability, and dispute resolution at this location, which are critical considerations for any potential customer.

Buell Fuels, as a larger company, does offer various promotions, particularly for heating fuel and propane delivery services. These often aim to incentivize long-term relationships and ensure consistent service. Potential promotions could include:

• Auto Pay with Auto Delivery Discount: One publicly advertised promotion from Buell Fuels is an offer to "Save 10 cents off per gallon when you enroll in our Auto Pay with Auto Delivery program." This includes the ability to "Lock In Your Price!" for the heating season, providing transparency and potential savings.

• New Customer Incentives: Companies in the fuel delivery sector often offer special rates or introductory discounts for new customers who sign up for their services.

• Referral Programs: Refer-a-friend programs are also common, where existing customers receive a credit or discount for referring new clients who sign up for services.

• Budget Plans: While not a direct discount, Buell Fuels likely offers budget payment plans for heating oil and propane, allowing customers to spread out their annual fuel costs into predictable monthly payments, easing the financial burden during peak heating seasons.

However, based on the provided customer reviews, it is critical to note that accessing or benefiting from such promotions might be secondary to fundamental service delivery and customer account management. Customers reporting issues with suspended accounts or non-delivery would likely find any promotional offers irrelevant until core service issues are resolved. It is always recommended to directly contact Buell Fuels (using their main office phone if the Remsen location's specific line is unresponsive for complex issues) to inquire about current promotions and service terms.

For direct inquiries regarding Buell Fuels in Remsen, or for broader company services, here is the provided contact information:

• Address: 9498 NY-12, Remsen, NY 13438, USA

• Phone: (315) 831-2181

It is important to note that while this number is provided, customer reviews indicate significant difficulty in resolving issues through contact with the company, with reports of unresponsiveness or dismissive responses. For serious issues, the company's corporate contact information (such as the main office phone at 315-841-3000 for Buell Fuel or 315-841-4044 for Center State Propane, as found through external search) might be more appropriate for attempting to reach a resolution.

For residents of Remsen, New York, and the surrounding Central New York region, the concept of Buell Fuels as a local energy provider offers the promise of comprehensive fuel solutions, including gasoline, diesel, and essential heating fuels like propane, heating oil, coal, and wood pellets. Its location on NY-12 provides convenient access for quick fuel stops for vehicles and inquiries regarding home heating needs. The company's stated history as a family-owned business and its claims of competitive pricing and reliable service are undoubtedly attractive to New Yorkers looking for dependable local partners.

However, it is paramount that potential customers in New York approach Buell Fuels in Remsen with caution, taking into full account the severe and detailed negative customer reviews provided. These reviews paint a concerning picture of significant issues, including service interruptions for crucial heating fuels, alleged billing errors, and a reported lack of effective customer service or dispute resolution. The serious allegations of discrimination and the direct impact on customers' ability to heat their homes, despite payments, are critical points that undermine the perceived suitability and reliability of this location for locals. While the range of services theoretically meets diverse energy needs, the reported real-world experiences suggest fundamental challenges in consistent and equitable service delivery. Therefore, while Buell Fuels aims to be a comprehensive local energy solution, prospective customers should be acutely aware of these reported issues and consider exploring alternative providers to ensure uninterrupted and reliable service for their essential fuel and heating requirements.