Flagship Carwash

Flagship Carwash ico

(107 reviews)

Car Wash Near MeVirginiaPrince William CountyWoodbridgeHarbor Drive

Prince William County . Virginia

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  • Intro
  • Photos
  • Location
  • Reviews
  • +1 703-621-0254
  • www.flagshipcarwash.com
  • 12831 Harbor Dr, Woodbridge, VA 22192, USA

Operating Hours

Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 8:00 AM - 8:00 PM

Flagship Carwash Introduce

Hello Virginia drivers! Keeping your car clean is a common necessity, especially with all the driving we do around Woodbridge and the greater DMV area. When you're looking for a quick and convenient way to get your vehicle sparkling, an automated car wash often comes to mind. Today, we're taking a look at Flagship Carwash, located right here in Woodbridge, VA. For locals seeking a solution for routine car care, understanding what a car wash offers and what to expect is crucial. This article aims to provide an objective overview of Flagship Carwash, based on publicly available information and customer feedback, to help you make informed decisions about your car cleaning needs.

Automated car washes are designed for speed and efficiency, allowing drivers to quickly get their cars cleaned without the need for manual scrubbing. Flagship Carwash operates with this principle, aiming to provide a streamlined experience for its patrons. As with any service, customer experiences can vary, and understanding these perspectives is key. We’ll delve into the location, known services, and general highlights, along with specific customer insights, to give you a comprehensive picture of what this particular Flagship Carwash offers to the Virginia community. Our goal is to present a factual overview, drawing directly from the provided data to give you a clear understanding before your visit.

Location and Accessibility

Flagship Carwash is conveniently located at 12831 Harbor Dr, Woodbridge, VA 22192, USA. This address places it within a prominent area of Woodbridge, a bustling community in Northern Virginia. Harbor Drive itself is accessible from various main roads and residential areas within Woodbridge, making it a potentially easy stop for local residents going about their daily routines. Woodbridge is a key hub in Prince William County, situated along the I-95 corridor, which suggests that the car wash's location might be accessible not only to local commuters but also to those traveling through the region.

The accessibility of a car wash is crucial for convenience. A location on a well-known road like Harbor Drive typically means straightforward navigation and easy entry and exit, which are important factors for drivers looking for a quick and efficient car cleaning experience. For Virginia residents, especially those in the Woodbridge area, finding a car wash that is easily incorporated into their travel routes can save time and effort. While specific details on traffic flow around the entrance are not provided, the address implies a standard setup for a standalone car wash facility. Its presence in a residential and commercial mix of Woodbridge suggests that it aims to serve both the local population and potentially passing traffic seeking car cleaning services.

Services Offered

Based on the provided information, Flagship Carwash operates as an automated car wash. While detailed specifics of different wash packages are not available, the core service offered is:

  • Automated Car Wash Tunnel: This is the primary service, where vehicles pass through a series of automated brushes, sprays, and dryers to clean the exterior of the car. Customers typically select a wash package at an entry kiosk before entering the tunnel.
  • Membership Options: The reviews indicate that Flagship Carwash offers membership plans (e.g., "I have a membership with Flagship for the last two years"). This suggests that customers can sign up for recurring wash plans, often allowing for unlimited washes for a monthly fee.

Typically, automated car washes like Flagship offer various wash levels, ranging from basic exterior washes to premium packages that include undercarriage washes, wax applications, tire cleaning, and spot-free rinses. These details would be displayed on-site at the wash entrance. The focus appears to be on providing a fast and convenient exterior cleaning service through their automated system.

Features / Highlights

Based on the provided customer reviews, here are some features and observations about Flagship Carwash:

  • Automated Equipment: The car wash utilizes automated equipment for the cleaning process, as customers describe exiting "the tunnel" and interacting with machines. This highlights its nature as a self-service or express exterior car wash.
  • Membership Availability: As noted in the services, the presence of membership options is a key feature, catering to customers who desire regular car washes and potentially cost savings through subscription models.
  • On-Site Staff (Varied Presence): While one review notes difficulty in finding staff or only encountering one person whose role was to "collect and clean the towels," another describes interacting with "operators" and a "manager on duty" initially. This suggests that there are indeed staff members present on-site, though their availability and responsiveness may vary.
  • Equipment-Related Damage Reports: A significant highlight, albeit a negative one, from the provided reviews is the report of car damage allegedly caused by the car wash equipment (missing mirror cover, fresh scratches, broken sunroof shield). This is a critical piece of feedback for potential customers.
  • Customer Service Challenges: Customer interactions regarding reported damage highlight challenges with responsiveness, accountability, and perceived rudeness from staff, with one customer stating, "The customer service is the worse."
  • Email-Based Customer Service: Customers were advised to resolve issues "through the website" or via email, indicating that formal complaint resolution is handled remotely rather than solely by on-site staff.
Promotions or Special Offers

Based on the provided customer reviews, the primary promotional or special offer structure at Flagship Carwash appears to be centered around:

  • Membership Programs: Customers explicitly mention having a "membership with Flagship." Car wash memberships typically offer unlimited washes for a fixed monthly fee, which can be a cost-effective solution for drivers who wash their cars frequently. These programs are designed to encourage repeat business and offer savings compared to paying for individual washes.

While no other specific promotions like first-time customer discounts, seasonal specials, or loyalty points are detailed in the provided information, car wash businesses commonly employ such tactics. To find out about any current promotions beyond the membership offerings, it would be advisable for potential customers to:

  • Visit the Flagship Carwash website, if available, as membership details and current promotions are typically listed there.
  • Look for signage at the car wash entrance or payment kiosks during a visit.
  • Inquire with on-site staff, though customer reviews suggest staff availability for such inquiries might be limited.

Focusing on the membership model, it's clear that Flagship Carwash aims to attract and retain customers through a subscription-based service, providing a potentially economical option for consistent car cleaning needs.

Contact Information

For direct communication with Flagship Carwash in Woodbridge, here is the available contact information:

Address: 12831 Harbor Dr, Woodbridge, VA 22192, USA

Phone: (703) 621-0254

Mobile Phone: +1 703-621-0254

These contact details allow customers to locate the business easily or attempt to reach them by phone. The availability of both a standard and mobile phone number offers flexibility for contact. It's important to note that, as per customer reviews, some issues are directed to be resolved "through the website" or via email, suggesting that direct phone contact might be for general inquiries rather than complex issue resolution.

Conclusion: Why this place is suitable for locals

For residents of Woodbridge, Virginia, Flagship Carwash on Harbor Drive presents itself as an option for automated car cleaning. Its primary appeal for locals lies in the sheer convenience of an express automated system. If you're a driver who values speed and efficiency in getting your car washed without the need for manual effort, an automated tunnel wash can be very appealing. The availability of membership options also caters to those who desire frequent washes, potentially offering a more economical solution for regular car maintenance compared to paying for individual washes each time. The location itself, on a recognizable road in Woodbridge, means it’s relatively easy to access and incorporate into your daily errands or commute.

However, based on the significant customer feedback provided, potential users in Virginia should approach this particular Flagship Carwash location with awareness. While the concept of quick, automated washing and membership benefits is convenient, the reviews consistently highlight serious concerns regarding alleged equipment-related damage and, more critically, persistent issues with customer service, accountability, and responsiveness when problems arise. For locals, trust and reliable support are paramount. While the accessibility and automated nature are beneficial, the reported difficulties in resolving issues and perceived lack of responsibility for damage are substantial drawbacks that any local user would need to consider. Ultimately, while it offers the basic service of an automated car wash with membership perks, the documented customer experiences suggest that drivers should exercise caution and potentially weigh their options carefully when considering this specific Flagship Carwash for their vehicle's care needs.

Flagship Carwash Photos

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Flagship Carwash Location

Flagship Carwash Customer Reviews

Avoid this location at all costs. I have a membership with Flagship for the last two years and I regret I took my car to this location. On April 4 after work in the afternoon I took my car to a routine car wash; this time as soon as I got out of the tunnel I noticed that the cover of my driver side mirror was missing, immediately I went to look for the operators and brought the situation to their attention. The person stoped the tunnel and went to do a visual inspection inside and came back telling me that my mirror cover was not there and he could look under the belt at the end of the evening. I asked who was the manager and the guy pointed the sky being sarcastic. He gave me his number and I asked him to call me, this guy who said he was the manager on duty who’s caller ID was Richardson told me that he will call as soon as he finishes the shift to look for the part. At 6:36 pm I called this person and asked in regards my cover and he answered that he just finished his shift and didn’t look for it yet. I called again around 8 pm because I didn’t hear back. Richardson told me that the part was not there and I asked : if the part is not there and went missing inside the tunnel how going to proceed? He said that he was not sure but usually the Carwash is not responsible. I asked what is the name of the manager and he mentioned that the Manager Joseph will be there next day and it’s up to him to replace the part missing. I replied that I will take this case to court if they are not responsible for this matter, Richardson said do whatever you have to do and hanged up on me. Next day when I was on my way to the car wash at around 11 am Richardson call me and said that they found the piece. When I arrived Richardson never came to apologize nor to address the situation. He was at the entrance of the tunnel with other people who were very rude to me. I salute him and he passed by like I was not even there. A gentleman whose name is Jay handed me my mirror cover that was all scratched , I pointed that to Mr Jay and he did his best to polish it. Unfortunately the part is scratched and the brackets don’t hold the part very well back to the mirror frame. I definitely have to buy replacement for my cover. Please don’t use this car wash because they showed me that if something like this happens even dough they have insurance they will not be responsible or will not be pro active to resolve any issues. I felt disrespected and abused. I am wondering who is the owner and he allows us the people who pay for a service to be disrespected. I will definitely put a complaint to the better business bureau.

Apr 05, 2025 · J Lopez

My experience at Flagship. Located on12831 Harbor drive, on February 24th was a complete nightmare. Not only did their equipment damage my car, but they have since ignored every attempt I've made to resolve the issue. If you care about your vehicle, stay far away from this place. While using their automated car wash, I heard loud, unusual noises. When I exited, I immediately noticed fresh scratches on the top of my car, plus a broken sunroof shield. I reported the damage to the staff right away, but they brushed it off as "normal wear and tear." This was clearly not normal - their equipment caused the damage. I took photos on the spot while I was on site and sent an email to their customer service the very next day, documenting the incident with pictures and details. Since then, I've sent three follow-up emails, but I've received no response. Not even an acknowledgment. It's been weeks, and they've made no effort to repair the damage or refund my membership. Their lack of accountability is shocking. I'm now stuck paying for repairs out of pocket and a membership I no longer want. This is unacceptable customer service, and I urge everyone to avoid Flagship carwash. They don't care about their customers or their vehicles. Save yourself the trouble and go elsewhere. Again. The customer service is the worse. I fallow their advice. Went to the site again. There was only one person there and, had no clue as what was what. He said that he was the only person there and he was there just collect and clean the towels. For anything else had to be done through the website. What a joke!!!

Mar 20, 2025 · M. Quiroga

Can you believe this? Flagship Car Wash refuses to take responsibility when they damage your car—and they won’t even refund your membership when they do! We took our car in for a simple wash, and instead, they broke our sunroof sunshade! And what did they do about it? Absolutely nothing. No accountability, no refund, just a complete disregard for their customers. If you value your vehicle, think twice before trust!

Mar 10, 2025 · Alicia Quiroga

I really tried to give this car wash a chance to do the right thing but they refuse to even call me back. I went through this car wash and while going through the assembly line it ripped off a protective under cover from my car. The manager at the time pulled the piece out of the car wash and we filed a complaint at the time of the incident. 1 month went passed and never heard back from anyone. So I called and spoke to a representative who assured me they would get my complaint to the appropriate department in corporate. 1 month after that, still no word back. So I emailed the address given in responses from business, it’s been 2 weeks and not even an acknowledgment of my complaint. I can’t believe the lack of response from this car wash. Other flagship car wash locations are great, this one on Harbor drive needs a lesson in customer service. Unfortunate

May 07, 2025 · Rob Lacey

Terrible Customer Service – Canceling My Membership I’m officially done with Flagship Car Wash after repeated frustrating experiences, especially today. I arrived and waited patiently at the tunnel entrance — there were several cars behind me and no one in sight to assist. That would’ve been fine if there were any kind of sign telling customers what to do when no staff are available. But there was nothing. Not even a basic “Please Wait Here” or “Do Not Enter Without Assistance” notice. Trying to be helpful and keep the line moving, I slowly moved onto the rail where the car usually gets sprayed down. That’s when an employee finally appeared, but instead of explaining anything politely, he shook his head at me in disapproval like I was a misbehaving child, then proceeded to chastise me. There was zero professionalism or courtesy. No acknowledgment that I was just trying to follow a non-existent process. This isn’t the first time I’ve been treated this way. On a previous visit, I used the regular lane instead of the members-only lane because — again — there were no signs indicating which was which, and the member line was backed up. The same employee came out to yell at me, once again acting like I’d broken some major rule instead of calmly offering guidance. Here’s the bottom line: If your business doesn’t have clear signs, don’t punish your customers for being confused. A simple “Hey, for your safety, just wait here next time” would have been totally fine. But the tone and attitude were unnecessarily rude and condescending. Flagship has lost a loyal customer today. I’m canceling my membership and taking my business somewhere

May 20, 2025 · Osvaldo Gomez