West End Auto Repair

I had an accident late at night around 4am. then next day I came to west end towing to pick up my car. There was a lot more damage than i expected and realized i needed to tow it again to an auto body shop. I am a college kid with not a lot of funds and my mother gave me a triple a card which i had a free tow for. they were expected to be there at 3:30 and i was only supposed to wait an hour since i got to west end around 2:30. Delay after delay it was 8:30pm and still no truck from triple a. A gentleman named Ken was very helpful throughout the whole process. Even tho they closed at 5pm Ken looked at the cameras and saw i was still waiting. He gave me a call and told me he would tow it about 30 minutes away to an auto body shop near my home. On top of that he said he would do it for free just so i can get home to my family. I was overwhelmed with relief from finally being able to go home and it was all due to the great customer service Ken gave me. GIVE THAT MAN A RAISE!!!!

Dec 23, 2024 · Jackson Spikereit

No body was there during business hours came at 8am when I came to get my car and was told to come after closing I think this poorly ran business and now I'm getting charged storage fee

Oct 01, 2024 · Marsha Moran

They are a wonderful group everyone was extremely helpful and friendly

Aug 15, 2023 · Iva Sebai

I took my car there to have my brakes fixed. They didn't fix the brakes. They told me the brakes were fine and that they checked the front and the back. Took my car to another shop and the front brakes were metal on metal. I do not recommend this repair shop.

Jan 24, 2024 · Toy Keyper

Great experience. 3 year old car wouldn’t start even after putting in brand new battery. I was stranded in Wally World parking low. Called for a tow through ford roadside, the driver called me back, gave me his status. He had a car on already but offered to stop by and try to help me jump it. Wouldn’t jump .... nothing. We spoke briefly and decided to take a quick look at the starter. Long story short, we found the problem and got my car running. Just got to the shop to get repaired. What more could you ask for? I mean the guy was knowledgeable, friendly, communicative, and prompt. I avoided a towing charge, and was able to give the shop a good idea of what the problem was. Great work West End!

Dec 16, 2019 · Ben Klein