Walmart Auto Care Centers

I had a terrible experience with the Walmart Auto Center in Amsterdam, NY. When I purchased and had my tires installed there, I was talked into buying the road hazard warranty, thinking it would give me peace of mind. That turned out to be a complete waste of money. Recently, I got a screw in my tire and was losing about 10 lbs of pressure per day. I tried calling for two days straight to schedule an appointment for a repair, but they never answered the phone. It’s incredibly frustrating to pay for a service that’s impossible to use. Since they refused to answer the phone, I finally had to go there in person today. After inspecting my tire, they told me the screw was too close to the sidewall, so they couldn’t repair it. Fine. But then they told me they didn’t even have a replacement tire in stock. Instead of honoring the road hazard warranty as it was explained when I purchased it, they told me I had to order a replacement tire myself at my own cost, have it shipped to the same Walmart that doesn’t answer their phone, and then they would reimburse me afterward. To make matters worse, Thomas, the coach on duty, sent me out of the store with an unsafe tire, knowing it had a screw in it and was losing pressure daily. The lack of care for customer safety is absolutely unacceptable. This is not how the road hazard warranty was sold to me. The lack of communication, poor service, and misleading warranty terms make this place a joke. If you’re considering getting your tires here, don’t bother—go somewhere that actually values their customers, honors their warranties, and answers their phones. I feel like this place does not deserve the 1 star I am forced to give them

Jan 20, 2025 · Kyle Conrad

My uncle said it was a good idea to go to the Walmart in Amsterdam to get my oil change and although I haven't had auto care from Walmart before, I figured it was an okay idea. We get there, sit there for 30 minutes as they are repairing my vehicle. The register was down so we had to pay in another area of the store, minor inconvenience. As I'm driving back to my uncles house, I hear a tapping noise under my car. I get out to investigate, and I see that they forgot to bolt on my engine splash shield. The back is still on, but today as I am heading back home to Florida the front of my engine splash shield is still breaking off. Spoke to Sarah the manager on the phone, she said we had to come back in for a refund. Might change my review then, not happy at all.

Jun 11, 2024 · Lindsay Miranda

Damaged all of my rims on my new car during tire replacement. They didn't say anything about it. The chat bot gave me $10 gift card. Do not trust them to do work correctly.

May 20, 2024 · Nate

I had never used the Walmart auto center before. They made an appointment for me on short notice, they helped me through tire selection, and i was able to shop while the worked on my car. This is an amazing advantage as I have a two year old and sitting in the little waiting room at most auto places with a child gets stressful. You get a little ticket that you can scan at any price checker that will show your progress and they call your name out over the intercom when it's ready. Pricing was competitive, job was done well, and it was completed faster than expected. I can't find anything to complain about.

Mar 23, 2019 · John Weaver

I would give zero stars if I could. I made an appointment for 12pm to change the tires on my car to my winter tires I already had and an oil change. They didn't even get my car into the bay until around 12:45. Finally I was able to get my car 2 hours after my appointment. Never getting work here done again. Go somewhere else if you want work done in a timely manner.

Dec 19, 2018 · Kristi Koppenhafer