Wally Edgar Collision Center

Wally Edgar Collision Center, situated at 3805 S Lapeer Rd, Lake Orion, MI 48360, USA, serves as a dedicated facility within the "Auto Repair Stations" category, specializing in comprehensive auto body and collision repair services. This center is an integral part of the Wally Edgar Chevrolet dealership, leveraging their expertise to handle accident damage for a wide range of vehicles, not just Chevrolet. For direct contact, customers can reach them at (248) 391-9900 or +1 248-391-9900. Their service hours are typically Monday through Friday from 7:30 AM to 6:00 PM, with extended hours on certain weekdays until 7:00 PM, and closed on Saturdays and Sundays.

The environment at Wally Edgar Collision Center aims to be professional and reassuring, recognizing that customers bringing their vehicles in for collision repair are often experiencing stress and inconvenience. As part of a larger dealership, the facility is typically well-maintained, clean, and organized, reflecting a commitment to a high standard of operation. The center is equipped with the necessary tools and technology for modern auto body repair.

Customer experience is a key focus, with the center striving to provide "world-class collision repair and top-notch customer service." While the provided review is concise ("Excellent job !!!"), broader feedback for Wally Edgar Chevrolet's service department often highlights courteous, friendly, and efficient staff. The collision center aims to extend this level of service to clients dealing with accident damage. They also emphasize handling insurance companies "from A to Z," which is a significant relief for customers, as it streamlines the often-complicated claims process and reduces administrative burden. Amenities such as complimentary drinks, free Wi-Fi, and a customer lounge are often available, enhancing the waiting experience if customers need to be on-site for consultation or drop-off/pickup.

As a specialized "Auto Repair Station" focused on collision and auto body work, Wally Edgar Collision Center offers a comprehensive suite of services designed to restore vehicles to their pre-accident condition. Their services cater to all makes and models, not exclusively Chevrolet vehicles, demonstrating broad capability in the field. Key services and features include:

• Collision Repair: This is their primary service, encompassing the full scope of repairs needed after an accident, from minor dents to major structural damage. They prioritize restoring vehicles to manufacturer specifications.
• Auto Body Repair: Addressing all types of exterior damage, ensuring the vehicle's body is structurally sound and aesthetically pleasing.
• Paint Repair: Expert color matching and paint application to seamlessly blend repaired areas with the rest of the vehicle's finish.
• Scratch Repair: Professional removal of surface scratches to restore the vehicle's exterior appearance.
• Dent Removal: Including both traditional dent repair and paintless dent removal (PDR) for smaller, non-creased dents, which can be a more cost-effective option.
• Fender Repair: Specialized repair or replacement of damaged fender components.
• Windshield Repair and Replacement: Addressing cracks and chips in windshields, or full replacement when necessary, often working in conjunction with auto glass specialists.
• Frame Straightening: Utilizing advanced equipment to restore the vehicle's frame to its original dimensions, critical for safety and proper alignment after a significant collision.
• Insurance Claim Assistance: A significant feature is their active involvement in managing the insurance claim process. They encourage customers to contact them first after an accident, as they can directly handle communications and negotiations with insurance companies to ensure repairs are done correctly and to manufacturer specifications, rather than solely based on insurance company preferences.
• GM Original Equipment and OEM Repair Procedures: For GM vehicles, they emphasize the use of GM Original Equipment (OE) parts and adherence to OEM repair procedures. This ensures proper fit, finish, structural integrity, and quality, maintaining the vehicle's original factory condition. This commitment to OEM standards is a crucial differentiator and a key feature of their quality assurance.
• Highly Trained and Factory-Certified Technicians: The center employs technicians with significant experience (often 10+ years) and who are factory-certified, ensuring they have the latest training and knowledge to work on a wide range of vehicles and complex repair processes.
• Warranty on Parts & Labor: They typically offer a warranty on parts and labor (e.g., 12 months/unlimited miles), providing customers with peace of mind regarding the durability and quality of the repairs.

Beyond collision-specific services, as part of a dealership, they also offer general auto maintenance and repair services at their broader service center, including oil changes, brake service, tire services, electrical repair, engine service, and more. This provides a holistic automotive solution for clients, though the collision center itself is specialized.

Wally Edgar Collision Center's promotional efforts are built around their core strengths: expertise, quality, and customer convenience during a challenging time. Key elements of their value proposition and promotional messaging include:

• Commitment to Manufacturer Specifications: Their emphasis on repairing vehicles to manufacturer specifications, rather than simply meeting insurance company minimums, is a strong promotional point for vehicle owners who prioritize safety, resale value, and original integrity. They explicitly state, "Repairs are completed to manufacturer specifications, instead of listening to the pesky insurance companies."
• Comprehensive Insurance Handling: The offer to "handle your insurance companies from A to Z" is a major convenience and value proposition for customers, positioning them as an advocate during the claims process.
• Expertise for All Makes and Models: While associated with Chevrolet, promoting their capability to perform "world-class collision repair to ALL makes and models" broadens their appeal to a wider customer base in Lake Orion and surrounding areas.
• Focus on Quality and Workmanship: The simple, positive customer review ("Excellent job !!!") reinforces their commitment to high-quality results, which is often the most important factor for collision repair.
• Comprehensive Services: Highlighting their full range of body shop services, from minor dents to major collision repair, assures customers that they are a one-stop solution for their post-accident needs.

The value offered by Wally Edgar Collision Center lies in providing professional, thorough, and convenient collision repair that prioritizes the vehicle's integrity and the customer's peace of mind. By managing the complexities of insurance claims and adhering to high repair standards, they aim to alleviate the burden on vehicle owners after an accident, helping them get their cars looking "brand new again, the right way."