Voss Collision Center and Body Shop

I will never again take a damaged auto to Voss Collision for repair! I took my Lexus RX350 to Voss for a minor rear bumper repair. After nine weeks no repair work had begun because Voss was awaiting backordered parts. Since I was having to rent a car during the repair, I asked Voss to return my car to me until needed parts were available. They refused, saying they had already removed a backordered glass that rendered my car undriveable. The insurance company and I questioned why parts would be removed when they knew replacements might not be available for months. Their answer was that they didn't know at the outset that that part would be needed until after it was removed, yet their repair estimate clearly reflected the part would be needed. After eight weeks, I visited Voss and again asked for my car until work could begin. Again I was given an emphatic no. I pleaded that we settle this amicable rather than possibly having to resort to legal action to get the return of may own car. To that they laughingly said "we have teams of attorneys to handle cases like yours and we have more money than you." Finally, after more than nine weeks, my repaired car was returned to me. I still have a $1700 car rental bill to pay as the insurance company would not pay for rentals during periods of waiting for parts.

May 15, 2025 · JAMES NORDYKE

This is the single worst experience I’ve had with a company ever. I’ve never written a bad review about anyone, ever, but this place is beyond terrible. Let’s start with the entire staff I dealt with. Calling here was always something I dreaded because no matter who answered the phone, I was always meant to feel like my calling was a burden, and there was Zero customer care. But more importantly, I want to specifically call out Cliff, who was apparently the only person who could answer what was happening with my vehicle. My car ended up being there for 6 weeks for a Very minor collision. In that time, Cliff not one single time answered his phone. And in that time, Cliff Not One Single Time returned my calls. Not once. Even the last time, I pleaded over voicemail. Nothing. At that time, my insurance rep also told me Cliff never answered her calls and would normally did not return her calls. What does this person do there??? No one there cares about customers. When the car was in the shop (6 weeks), I only received 1 call from Voss; it was him telling me that there was one more insurance supplement to be done and they were shooting to have my car back by mid-week. I got it back nearly 3 weeks after that call. I also tried to email the manager. No response. Their info email on their website is a dead email. They are impossible to deal with. As for my car, I was referred to them by Mercedes, which I called and told them about my experience and implored them to stop recommending Voss. It took 1.5 months to get my car in there. I was in a Very minor collision in which my car was going roughly three mph and the other car was parked. I had a 6-7 scratch and a small dent. Both are on the bumper. Both minor. They charged my insurance over $6k in repairs and replaced a ton of stuff, making it seem like I was in some major crash on paper and surely lowering my car's resale value. And again? It took them 6 weeks to do all this. The other car involved had more damage and had their car back in 4 days (at another shop, of course). It took them nearly a week to finalize my paper work! I’ve already told many, many people to never do business here as it was a regular topic of discussion of when on earth I’d ever get my vehicle back. And I will continue to champion informing people to Never go to this terrible place. And if you’re reading this, do Not go here! Update: In response to the response, the email is the only one on the website. See image. If you click on it, it switches to a different email that is dead (info@vosscollision.com). I also copied this email directly (mikemoore@vossauto.net) and emailed you at this email address, to which you never responded. Additionally, you missed my entire point on the repair process and cost, and I honestly am over dealing with this entire organization. My point is simply I cannot prove or say for sure Voss did more repairs than were needed, but it is highly suspect in my eyes; perhaps if any single person returned my calls or emails and explained a single thing in the 6 weeks Voss had my vehicle, this would have been more clear to me, but that's not the experience I had.

Mar 11, 2025 · Jason White

A customer sent this email to our Shop Manager at Voss Collision Centre. Corey stated, "I was just at Voss Collision/Paint shop and they were all fantastic. I received excellent service/attention as soon as I walked in. The woman scheduling walked outside and looked over my truck. She then contacted a man in the paint department who also came outside to look over the paint. Then the manager came out and looked it over as well. He showed me how to fix appearance of the paint on my truck. I was then shown how to remove the faded look. The problem had been bothering me for a long time, and these three people all made me feel like a valued customer. Many thanks to everyone involved. 🙏 "

Mar 26, 2025 · Buffy Stover

When we purchased our 2025 RAV4 we purchased the Simoniz treatment for protection both inside and outside. It’s a light colored interior. I ended up getting an ink mark about 5 inches long on the back of the front passenger seat. They couldn’t get it off at the dealership so I was referred to Voss Collision. My wife also back into something leaving a dent in the tailgate. The manager, Mike Moore, filed a claim with Simoniz for me regarding the ink mark. Dennis did the body work and Tony handled the ink mark. I am 100% satisfied with the results. You can’t tell that either incident happened. I am extremely happy with Voss Collision and especially Tony and Dennis.

Apr 09, 2025 · Doug Schell

I highly recommend Voss Collision center to anyone needing bodywork done on their vehicle. I was beyond upset when a guy ran into the drivers side of my brand new bmw with his RAV4. The entire drivers side of my vehicle I’ve had for 6 months was destroyed. Thankfully the Voss Collision Center at Cadillac was able to fix my vehicle and it looks just as good as the day I bought it! Huge thank you to Jake and Bill for making the entire process smooth and efficient. They got my vehicle back to me and looking brand new within a week of starting the repairs!

Oct 18, 2023 · Taylor Lambert