Victory Toyota of Canton Service

Welcome to Victory Toyota of Canton Service, located at 46352 Michigan Ave, Canton, MI 48188, USA. As the official service department for Victory Toyota of Canton, this establishment falls under the platform category of Auto Repair Stations, providing specialized services and potentially selling related goods for Toyota vehicles to local users in and around Canton, Michigan. You can reach their service department at (734) 672-3428 or via mobile at +1 734-672-3428 to schedule service appointments or inquire about their offerings.

Based on the available customer reviews, the environment at Victory Toyota of Canton appears to encompass both a service area for vehicle maintenance and repair, and a sales department for new and used cars. One customer's experience with a routine "car doc service" (oil change and tire rotation) resulted in a damaged glove box, with the service advisor allegedly blaming the customer. The reviewer stated that the service technician seemingly did not know how to properly remove the glove box, leading to broken retaining clips that were discovered after the customer returned home. This negative experience raises concerns about the technical expertise and care taken during even standard maintenance procedures within their service department. The reviewer explicitly advises potential customers to "BEWARE," indicating a significant level of dissatisfaction with the service received.

In contrast, another customer shared a positive experience related to purchasing a used car from Victory Toyota of Canton. They specifically praised their salesman, Terrance, for being "a great guy to work with" and for his non-pushy approach. The customer appreciated Terrance's willingness to answer questions and explain the features of the vehicle. They also highlighted Terrance's prompt follow-up, noting that he called back within two minutes of receiving an email inquiry. Furthermore, the customer commended Molly, who handled the paperwork, for also being non-pushy and wonderful to work with. The only complaint mentioned by this customer was a delay in the car being brought in from another dealership location. Overall, their buying experience was positive, contradicting the negative service experience reported by the other reviewer.

Considering these two distinct experiences, the services offered at Victory Toyota of Canton appear to include:

• Routine maintenance services such as oil changes and tire rotations.
• General auto repair services for Toyota vehicles.
• Sales of new and used Toyota vehicles.
• Assistance with financing and paperwork for vehicle purchases.
• Potentially other services typical of a dealership service department, such as warranty work, recalls, and more complex repairs.

The features of Victory Toyota of Canton seem to include:

• A service department staffed with technicians who work on Toyota vehicles.
• Service advisors who act as the point of contact for service customers.
• A sales team, including individuals like Terrance, who are described as knowledgeable and non-pushy.
• Finance personnel, such as Molly, who handle the paperwork associated with vehicle purchases in a customer-friendly manner.
• Access to a network of dealerships, allowing them to source vehicles from other locations.

However, potential service customers should be aware of the negative experience reported regarding a simple maintenance task leading to damage and unsatisfactory handling by the service department. It would be prudent to exercise caution and potentially seek detailed explanations of any work being done and to inspect their vehicle thoroughly after service.

Currently, the provided information does not include any specific promotional details for Victory Toyota of Canton Service. Toyota dealerships often offer various service specials, such as discounts on oil changes, tire rotations, brake services, or seasonal maintenance packages. They may also offer coupons or incentives through their website or direct mail. To learn about any current promotions or special offers at Victory Toyota of Canton Service, local users are strongly encouraged to visit their official Toyota dealership website or contact their service department directly at (734) 672-3428. Inquiring about service specials when scheduling an appointment is always a good practice.

In conclusion, Victory Toyota of Canton Service in Canton, Michigan, serves as the authorized service department for the local Toyota dealership. While one customer reported a negative experience involving damage to their vehicle during a routine service, another customer had a positive experience with the sales department. This suggests a potential inconsistency in service quality, although the sales team received positive feedback for their customer-friendly approach. Local users considering Victory Toyota of Canton Service for their Toyota vehicle maintenance and repair needs should be aware of the reported issue and may want to seek detailed information about their service procedures and customer care policies. Contacting their service department directly for specific inquiries about services, technician expertise, and any available promotions is recommended. For those interested in purchasing a Toyota vehicle, the positive feedback regarding the sales team is encouraging.