Vetting Customs

Located in Valders, Wisconsin, at 686 Johnson St, Vetting Customs, also known as Vetting Customs - Rigs and Rides, operates within the Auto Repair Stations category, offering a range of services that appear to cater to both standard vehicles and potentially customized "rigs." Based on the available customer reviews, experiences with Vetting Customs seem to be varied, with positive feedback regarding certain services like ignition interlock removal, but significant concerns raised about the quality and accuracy of their tire mounting and balancing services. For local users in Valders and the surrounding areas, it's crucial to consider both the positive and negative feedback when evaluating the suitability of Vetting Customs for their automotive needs.

The environment at Vetting Customs seems to be one where they aim for immediate service and customer accommodation, at least initially. One customer mentioned being seen "right away with no appointment" and the staff staying late to complete a tire mounting and balancing job. This suggests a willingness to be flexible and work around customer schedules. Kimberly, who handled the scheduling for an ignition interlock removal, was described as "SO very nice," indicating a friendly and understanding initial point of contact. However, the subsequent experience of another customer regarding tire services paints a picture of potential issues with the accuracy of their equipment or procedures, leading to unresolved vibrations and a lack of follow-up communication. This discrepancy suggests that the environment might be perceived differently depending on the specific service being sought.

The services offered by Vetting Customs, based on the customer reviews, include:

• Tire Mounting and Balancing: This is a service explicitly mentioned in the negative review, where the customer paid for mounting and balancing of tires on two separate occasions, totaling $333, yet experienced persistent vibrations that were later resolved by another shop. The initial responsiveness in getting the job done quickly contrasts sharply with the issues encountered with the quality of the balancing.
• Ignition Interlock Device Removal: A positive review highlights the prompt and kind service received for the removal of an ignition interlock device. The customer praised the kindness and understanding of the staff, noting that the service was completed quickly.
• Potential Services for "Rigs and Rides": The name "Vetting Customs - Rigs and Rides" implies that they may offer additional services tailored to customized vehicles or larger trucks ("rigs"). However, the specifics of these services are not detailed in the provided reviews. This could include custom modifications, specialized repairs, or maintenance for these types of vehicles.

It's important to note the contrasting experiences, where one customer found quick and friendly service for a specific task, while another encountered significant and unresolved issues with a more standard service like tire balancing.

Several features can be inferred from the customer reviews, both positive and negative:

• Initial Responsiveness: The ability to take a customer in without an appointment and stay late to complete a job suggests a degree of flexibility and willingness to accommodate immediate needs.
• Friendly Staff (in some interactions): Kimberly's kindness during the scheduling and execution of the ignition interlock removal indicates that at least some staff members are customer-focused and pleasant to interact with.
• Potential Issues with Equipment Calibration or Procedures: The negative review strongly suggests that Vetting Customs' tire balancing equipment might be miscalibrated or their procedures flawed, as another shop found significant imbalances on wheels that Vetting Customs had supposedly balanced.
• Lack of Follow-Up Communication: The absence of a response to the customer who informed them of the potential equipment issue and the subsequent blocking on their Facebook page raises concerns about their customer service and willingness to address problems.
• Service Variety (Implied): The "Rigs and Rides" part of their name suggests a broader scope of services beyond standard auto repair, possibly including customization or work on specialized vehicles. However, this is not substantiated by the reviews.

The stark contrast in experiences highlights the importance of considering the specific service needed when evaluating Vetting Customs.

There is no promotional information explicitly mentioned in the provided customer reviews. Auto repair shops might typically offer promotions such as:

• Seasonal Tire Specials: Discounts on tire changes, rotations, or balancing during specific times of the year.
• New Customer Offers: Special deals for first-time clients to attract new business.
• Package Deals: Bundling services like oil changes and tire rotations at a reduced price.
• Discounts on Specific Services: Offering limited-time discounts on particular types of repairs or maintenance.

Given the mixed feedback, it would be advisable for local users to inquire directly with Vetting Customs about any current promotions and to potentially seek testimonials or references specifically for the service they require. The lack of promotional information in the reviews makes it difficult to assess this aspect of their business.

In conclusion, Vetting Customs in Valders, Wisconsin, presents a mixed picture based on the available customer reviews. While they appear capable of providing certain services like ignition interlock removal with efficiency and a friendly demeanor, significant concerns have been raised regarding the accuracy and quality of their tire mounting and balancing services. The lack of follow-up on a reported issue and subsequent blocking of the customer on social media are also noteworthy. For local users considering Vetting Customs for auto repair, it would be prudent to weigh these contrasting experiences carefully. If the service needed is similar to the one that received positive feedback (ignition interlock removal), the experience might be satisfactory. However, for services like tire mounting and balancing, the negative review serves as a strong caution. Further investigation, such as seeking additional recent reviews or directly inquiring about their equipment and procedures, might be beneficial before entrusting Vetting Customs with certain types of automotive work. The "Rigs and Rides" aspect of their name suggests potential specialization, but without more information, its relevance to the average user remains unclear.