V & H Ford of Marshfield Service

Welcome to V & H Ford of Marshfield Service, your dedicated auto repair station located at 2414 N Central Ave in Marshfield, Wisconsin. As part of the established Auto Repair Stations category, V & H Ford of Marshfield Service provides a comprehensive suite of automotive maintenance and repair solutions, catering to a wide range of vehicle needs. Being associated with a Ford dealership, they offer the expertise of factory-trained technicians and genuine parts, ensuring a high standard of service for Ford owners and potentially other vehicle makes as well.

Based on the detailed feedback from a repeat customer, V & H Ford of Marshfield Service offers a welcoming and well-equipped environment for those awaiting vehicle service. The main area conveniently houses both the Parts and Billing departments, streamlining the customer experience. For those waiting, a variety of amenities are available, including cappuccino, coffee, a microwave for personal use, and both bottled water and water fountains located near the restrooms. Recognizing the needs of families, they also provide a dedicated children's area to keep young ones occupied. For customers needing to stay connected or pass the time productively, two complimentary computers are available, with a polite reminder to log out completely after use to ensure the security of personal information.

In terms of practical conveniences, V & H Ford of Marshfield Service offers charging stations located by the Service Center, equipped with multiple outlets and USB cables, allowing customers to keep their devices powered up. They also reportedly provide a free shuttle service, offering transportation for customers who need to leave their vehicle for an extended period. Communication is a priority, with staff readily offering updates via phone call or text message upon request, ensuring customers are kept informed about the progress of their vehicle's service. Upon completion of the work, customers are promptly notified.

Beyond the immediate service area, V & H Ford of Marshfield Service is conveniently located near local points of interest. They provide a brochure for Hamus Park, suggesting a pleasant option for a walk during service wait times. Additionally, the location offers proximity to other shopping venues and a couple of restaurants on the same side of the street, providing alternatives for dining or errands. For customers seeking a quieter waiting experience, there is a dedicated adult seating area furnished with comfortable chairs, tables with reading material (books and magazines on nightstand-like tables), and a fireplace, creating a relaxing ambiance. Notably, the customer suggested the addition of readily accessible charging outlets in this quiet area for enhanced convenience.

Adding to their service offerings, V & H Ford of Marshfield Service features an on-site car wash. This is a self-service, pull-in facility with a garage door, and customers can find information and payment options for the car wash in the main area. This provides a convenient way for customers to have their vehicles cleaned either before or after their service appointment.

The customer reviews consistently highlight the friendly and accommodating nature of the staff. Despite an initial adjustment in the estimated service time due to having one technician available, the staff efficiently fit the customer in for an unexpected bearing issue that arose shortly after the initial service. Impressively, the subsequent bearing repair was provided at no charge, demonstrating a commitment to customer satisfaction and standing behind their work. Furthermore, the customer was advised to return for tire torquing after driving 100 miles, indicating attention to detail and safety.

While acknowledging the potential for slightly higher prices due to being a dealership service center, the customer expressed a strong sense of trust in V & H Ford of Marshfield Service. They believe the dealership treats its customers, their vehicles, and its employees well. The staff is commended for taking the time to answer questions thoroughly and engage in conversations when their workload allows, fostering a pleasant atmosphere among waiting customers. This positive experience has instilled confidence in the customer, who stated their intention to return to V & H Ford of Marshfield Service for future needs, even though their vehicle was originally purchased elsewhere.

Currently, specific promotional information is not detailed in the provided text. However, the overall positive experience described by the customer, including the no-charge repair for the subsequent issue, could be considered a form of excellent customer service that fosters loyalty. To inquire about any ongoing promotions, service specials, or discounts, it is recommended to contact V & H Ford of Marshfield Service directly at (715) 387-2545 or their mobile number +1 715-387-2545. Visiting their location at 2414 N Central Ave, Marshfield, WI 54449, USA, would also provide an opportunity to learn about any current offers and discuss specific service needs with their knowledgeable staff.

In conclusion, V & H Ford of Marshfield Service offers a comprehensive and customer-focused auto repair experience within the Auto Repair Stations category in Marshfield, WI. Their well-equipped facility, comfortable waiting area with various amenities, friendly and trustworthy staff, and commitment to quality service make them a reliable choice for vehicle maintenance and repair. While operating as a dealership service center might suggest a potentially higher price point, the strong emphasis on customer care and the positive experiences shared by customers indicate a commitment to value and satisfaction. For local users seeking dependable auto service in a pleasant environment, V & H Ford of Marshfield Service is a highly recommended option.