URDC TRUCK PARTS

URDC TRUCK PARTS operates as an Auto Parts Store, situated at 19438 Kendall Dr, San Bernardino, CA 92407, USA. As its name explicitly suggests, this establishment specializes in providing parts for trucks. While the platform category "Auto Repair Stations" typically implies service and repair work, in the context of an auto parts store, it indicates that URDC TRUCK PARTS provides the necessary components and goods for sale that facilitate such repairs, either by professional mechanics or individual truck owners. They can be reached via phone at (909) 644-3006 or mobile at +1 909-644-3006. This business is a key resource for individuals and businesses in the San Bernardino area seeking specialized parts for heavy-duty vehicles.

The location of URDC TRUCK PARTS on Kendall Dr in San Bernardino positions it within a commercial or industrial corridor, which is characteristic of establishments dealing with truck and heavy-duty vehicle components. The physical environment of such an auto parts store would typically involve a warehouse-style setup for inventory storage, a counter for customer service, and potentially a small display area for common or popular parts. Given its focus on truck parts, the facility would likely be designed to handle large and heavy components, with appropriate shelving and perhaps even loading docks for deliveries and pickups. For local users, the address indicates accessibility within the San Bernardino area, particularly for those involved in the trucking and logistics industry. The environment is functional, geared towards efficient part retrieval and distribution to meet the demands of commercial vehicle maintenance and repair.

URDC TRUCK PARTS specializes in providing a wide array of **truck parts**. This includes components for various systems within heavy-duty vehicles, such as engine parts (e.g., filters, belts, pumps), drivetrain components (e.g., transmissions, axles), braking systems (e.g., brake pads, drums, air lines), electrical parts (e.g., lights, wiring harnesses), suspension components, and body parts. Their inventory caters to the needs of professional mechanics, owner-operators, and fleet managers who require specific, often specialized, parts to maintain and repair their trucks and trailers. While the business is categorized as an "Auto Repair Station" on the platform, its core service offering is the sale of these parts, rather than performing the repairs themselves. However, by supplying the necessary goods, they play an integral role in enabling the auto repair ecosystem for commercial vehicles. Their service essentially revolves around having the right part available, at a competitive price, when a customer needs it to minimize vehicle downtime.

The available customer reviews present a mixed but insightful picture of URDC TRUCK PARTS' features and customer experiences. On one hand, there is a positive comment highlighting "Excellent prices for truck parts," suggesting that the business is competitive in its pricing strategies, which is a significant feature for cost-conscious truck owners and fleet managers. This indicates that for customers who successfully acquire their parts, the value proposition regarding cost is strong. However, a highly detailed and critical review points to significant issues with **order fulfillment and customer service responsiveness**. This customer reported ordering a part online, being charged for it, but never receiving it. Furthermore, the review outlines multiple unsuccessful attempts to contact the company via email and phone, with calls going unanswered, messages left unreturned, and promises of callbacks unfulfilled. This highlights a critical challenge in their operational efficiency and customer communication, particularly concerning online orders and post-purchase support. The phrase "Still awaiting a call or email back after several more attempts" as of August 8, 2024 (this review's date is from the provided information, but for context, the current date is May 24, 2025, which means the issue was reported as ongoing then), indicates a prolonged and unresolved issue. This aspect of customer experience is a major concern and suggests potential gaps in their online order management and customer support infrastructure.

Based on the provided information, the primary promotional strength of URDC TRUCK PARTS lies in its **competitive pricing for truck parts**. This "excellent prices" feature is a clear draw for customers, especially in the heavy-duty vehicle sector where part costs can be substantial. For local users, the potential to save money on essential truck components is a significant advantage. However, any positive promotional efforts would need to be carefully balanced against the serious negative feedback regarding order fulfillment and customer service. While the business may attract customers with its pricing, the lack of reliable communication and order delivery, as reported by one customer, could significantly deter repeat business and damage their reputation. To improve their market perception and promotional effectiveness, URDC TRUCK PARTS would need to address these operational and customer service deficiencies. Proactive communication, reliable order tracking, and a robust system for handling customer inquiries and complaints are crucial for building trust and turning the competitive pricing advantage into sustained customer loyalty. Without addressing these issues, promotional efforts solely focused on price might attract initial interest but could lead to long-term customer dissatisfaction and negative word-of-mouth.