Undercar Repair Center

Undercar Repair Center is an Auto Repair Station located at 1613 John F. Kennedy Blvd in Jersey City, New Jersey (NJ 07305). They can be reached at (201) 209-1606 or their mobile number +1 201-209-1606. It is important for local users to be aware of recent customer experiences with this establishment before considering their services.

Information regarding the specific environment of Undercar Repair Center is not detailed in the provided reviews. Typically, an auto repair shop specializing in undercar services would have bays equipped for working on the underside of vehicles, including lifts for accessing brakes, tires, and the undercarriage. The presence of tire changing and balancing equipment, as well as oil change facilities, would also be expected.

Based on the services mentioned in the customer reviews, Undercar Repair Center reportedly offers the following:

• Brake Service: Including the replacement of brakes and rotors.
• Tire Service: Including the installation of new tires.
• Oil Changes: Providing routine oil and filter replacements.
• Tire Balancing: Although recent reviews indicate issues with this service being completed.

Features of Undercar Repair Center, as perceived by customers in their recent experiences, present some significant concerns:

• Alleged Incomplete Service: Multiple reviews explicitly state that tire balancing was paid for but not performed. One review mentions the shop owner admitting their balancing machine was not working but failing to inform the customer before the service or upon payment.
• Potential Safety Issues: A direct consequence of the unperformed tire balancing was a vehicle shaking uncontrollably at highway speeds (above 50 mph), which is a serious safety hazard.
• Lack of Communication: Customers were not informed about the malfunctioning equipment that prevented a paid service from being completed. This lack of transparency is a major point of criticism.
• Unwillingness to Rectify Issues: The shop owner reportedly advised a customer to go to another shop to get the tires balanced without offering any refund for the service that was paid for but not rendered.
• Concerns about Overall Service Quality: One reviewer expressed doubt about whether the other services (brake replacement and oil change) were actually performed given the issues with the tire balancing and the overall negative experience.
• Focus on Profit Over Safety: The strong negative feedback suggests a business prioritizing payment despite not completing services correctly, potentially compromising vehicle safety.

There is no information provided regarding any promotional offers from Undercar Repair Center. Given the recent negative feedback concerning their service quality and business practices, potential customers should exercise extreme caution regardless of any advertised promotions.

The two provided customer reviews paint a concerning picture of Undercar Repair Center. Both reviews describe similar negative experiences where a customer paid for tire balancing as part of a service that included brake and rotor replacement, new tire installation, and an oil change, but the tire balancing was not performed. In both instances, the customers experienced severe vehicle shaking at highway speeds after leaving the shop. The shop owner reportedly admitted that their tire balancing machine was not working but had failed to inform the customers of this issue. Furthermore, the owner allegedly advised the customers to seek tire balancing services at another shop without offering any refund for the uncompleted work. These experiences raise significant concerns about the honesty, competence, and safety practices of Undercar Repair Center.

One reviewer explicitly advises others not to go to this business, labeling them as "horrible." The other reviewer echoes this sentiment, stating, "DO NOT GO TO THIS PLACE!" and emphasizes the unacceptable and dangerous nature of the situation, suggesting that the business is more concerned with money than safety. The lack of communication regarding the malfunctioning equipment and the refusal to offer a refund for the undelivered service are also major points of criticism in both reviews.

Given these serious allegations of incomplete and potentially unsafe service, coupled with a lack of willingness to resolve the issues, local users in Jersey City should be extremely wary of Undercar Repair Center. The negative feedback directly relates to the core services an auto repair station should provide competently and safely. The failure to perform a critical service like tire balancing and the subsequent safety risk posed to the vehicle occupants are significant red flags.

Prospective customers should consider these recent experiences when deciding where to take their vehicles for service. It is advisable to seek auto repair services from establishments with consistently positive reviews and a reputation for honesty, quality workmanship, and a commitment to customer safety and satisfaction. The experiences reported by these two customers suggest a significant departure from these essential standards at Undercar Repair Center.

In conclusion, based on the available recent customer reviews, there are serious concerns regarding the service quality, communication, and safety practices of Undercar Repair Center in Jersey City, NJ. Local users are strongly advised to consider these experiences and exercise caution when deciding whether to use this auto repair station for their vehicle maintenance and repair needs. The reported failure to complete paid services, the resulting safety hazard, and the lack of customer service in resolving these issues are significant red flags that should not be ignored.