Ukong Auto Corp dba. Empire State Auto

Welcome to Ukong Auto Corp, doing business as Empire State Auto, located at 127-04 Northern Blvd in Corona, New York. As an "Auto Repair Station," Empire State Auto provides a range of services related to the repair and maintenance of vehicles, with a notable emphasis on collision repair and handling insurance claims. You can contact them at (718) 672-2006 or their mobile number, +1 718-672-2006. For local users in Corona and the surrounding areas of New York City, Empire State Auto presents itself as a professional and helpful resource for addressing vehicle damage and navigating the often complex process of insurance claims.

Operating within the auto repair station category, Empire State Auto offers essential services to restore vehicles to their pre-accident condition. This typically involves body work, frame straightening, paint matching, and the replacement of damaged parts. A key aspect highlighted in the customer reviews is their experience in dealing with insurance companies, suggesting that they are well-versed in the procedures and requirements of insurance claims, which can be a significant benefit for customers involved in accidents. For residents of Corona and nearby neighborhoods, having a local establishment that can expertly handle both the physical repair of their vehicles and the administrative aspects of insurance claims offers considerable convenience and peace of mind.

The available customer reviews for Empire State Auto are overwhelmingly positive, focusing on their professionalism, helpfulness, and the quality of their repair work. One customer recounts their first insurance claim experience after their car was hit by a truck and praises Yen, who handled the repairs. Yen is described as "kind, intelligent, and helpful," indicating a high level of customer service and competence. The reviewer notes that Empire State Auto conducts business "right," emphasizing Yen's communicative and transparent approach regarding the repairs and the timeline. The repairs themselves are described as "expertly done," resulting in the vehicle looking "as good as new." The enthusiastic 5/5 rating and the humorous remark about being willing to go through a similar incident again speak volumes about the customer's satisfaction.

Another customer shares their long-term positive experience with Dino and his team, specifically mentioning Mikayla and Alexis. They are described as "professional, helpful, and gracious," highlighting their excellent customer service skills. This review emphasizes the smooth and seamless experience provided by Empire State Auto, including their effective interface with both the insurance company and the rental car company. This suggests that Empire State Auto goes beyond just repairing the vehicle and assists customers with related logistical challenges. The quality of the repairs is again described as "excellent." The reviewer mentions being directed to them by their insurance company in 2021 after an incident, indicating a positive referral and a history of satisfactory service. The appreciation for regular updates further underscores their commitment to communication and customer care.

Based on the customer feedback, the services offered by Ukong Auto Corp dba. Empire State Auto likely include:

• Collision Repair: Addressing damage caused by accidents, including body work, dent removal, and panel replacement.
• Frame Straightening: Utilizing specialized equipment to restore the structural integrity of damaged vehicle frames.
• Painting and Refinishing: Matching original paint colors and applying new paint finishes to repaired areas.
• Parts Replacement: Sourcing and installing new or refurbished parts as needed for the repairs.
• Insurance Claim Assistance: Guiding customers through the insurance claim process, communicating with insurance adjusters, and handling necessary paperwork.
• Rental Car Coordination: Assisting customers in arranging rental vehicles while their cars are being repaired.
• General Auto Body Work: Addressing cosmetic damage and wear and tear to vehicle exteriors.
• Detailed Communication: Keeping customers informed about the progress of their repairs and the timeline involved.

While the reviews do not explicitly describe the physical environment of Empire State Auto, the emphasis on professional service, detailed work, and a smooth customer experience suggests a well-organized and efficient operation. A professional auto body repair shop typically includes a reception area for customer interaction, an estimation bay for assessing damage, a body shop with the necessary tools and equipment for repairs, and a paint booth for refinishing vehicles. The positive comments about the team's professionalism imply a well-maintained and customer-focused environment.

Currently, there is no specific promotional information available for Empire State Auto in the provided text. However, auto body repair shops sometimes offer incentives such as free estimates, discounts on certain repair services, or partnerships with insurance companies that might streamline the repair process for their clients. Given their apparent expertise in handling insurance claims, they may have established relationships that benefit their customers. Local users in the Corona area are encouraged to contact Empire State Auto directly to inquire about any current promotions, preferred insurance partnerships, or other benefits they might offer.

In conclusion, Ukong Auto Corp dba. Empire State Auto in Corona, NY, appears to be a highly recommended auto repair station specializing in collision repair and insurance claim handling. Positive customer reviews consistently praise their professional and helpful team, particularly Yen, Dino, Mikayla, and Alexis, for their excellent communication, transparent processes, and high-quality repair work. Their ability to smoothly interface with insurance and rental car companies adds significant value for customers dealing with the aftermath of vehicle accidents. While specific promotional offers are not mentioned, their strong reputation for service and expertise makes them a trusted choice for auto body repairs in the Corona area.