Total Auto Care

Total Auto Care is an automotive service establishment located at 2424 Plainfield Rd, Crest Hill, IL 60403, USA. Operating under the platform category "Auto Repair Stations," this business aims to provide a comprehensive range of maintenance and repair services for vehicles. For direct inquiries, Total Auto Care can be reached via phone at (815) 733-6313 or mobile at +1 815-733-6313.

As an "Auto Repair Station," Total Auto Care typically offers a broad spectrum of services designed to keep vehicles running safely and efficiently. Based on customer feedback, their services include common and essential vehicle maintenance tasks such as a "tune-up," "brakes" service, and "oil change." A tune-up generally involves inspecting and replacing components vital for engine performance, such as spark plugs, filters, and fluids. Brake service would encompass inspections, pad and rotor replacement, and fluid checks to ensure optimal stopping power. An oil change is a fundamental maintenance task crucial for engine longevity. Beyond these routine services, a comprehensive auto repair station like Total Auto Care would also typically provide **diagnostic services** to identify complex issues, **engine repair**, **transmission services**, **suspension and steering repair**, **electrical system diagnostics and repair**, and **AC and heating system services**. The positive review specifically highlights preparing a car for winter, suggesting they offer seasonal maintenance checks. The business's name, "Total Auto Care," further implies an ambition to cover all aspects of vehicle maintenance and repair, from routine checks to more complex mechanical fixes.

The **environment** at Total Auto Care is presented through starkly contrasting customer experiences, making it challenging to provide a singular objective description. One customer describes a highly positive environment, stating that the staff is "very professional and very respectful." This suggests a welcoming and courteous atmosphere where customers feel their concerns are heard and addressed with professionalism. The positive review implies an efficient and effective service environment where cars are repaired thoroughly and promptly, as evidenced by a vehicle being "now ready for winter" after a tune-up, brakes, and oil change. This portrays a customer-centric environment where hard work and positive results are delivered.

However, another customer's review paints a severely negative picture of the environment. This reviewer describes the "Service was terrible" and claims that "Jesus Miranda the new manager became very cold & disrespectful." This indicates an environment that, at least for this customer, deteriorated into one of poor communication, disrespect, and alleged deceit. The claim that the car repair "made my car worse than before" and that "instead of fixing it he made it worse" suggests a problematic service environment where repairs are ineffective or even detrimental. The allegations of "liar & cheat" and questioning whether mechanics are "license mechanics" create an impression of an untrustworthy and unprofessional setting. Furthermore, the accusation of "bait especially female customers into believing his lower prices are because they care" points to a potentially manipulative and discriminatory environment.

The **features** of Total Auto Care are also subject to conflicting interpretations based on the reviews.

From the positive perspective, key features include:

• **High-Quality Workmanship:** Described as "10 out of 10" and "hard work," indicating a commitment to thorough and effective repairs.
• **Professionalism and Respect:** Staff are perceived as "very professional and very respectful," which fosters a positive customer experience.
• **Comprehensive Service Readiness:** The ability to prepare a car for specific conditions like winter, encompassing multiple services, suggests a well-rounded and proactive approach to vehicle care.

From the negative perspective, critical alleged features include:

• **Poor Repair Quality:** Repairs reportedly made the car "worse than before," indicating a lack of competency or care.
• **Disrespectful and Deceptive Management:** Specific accusations against the new manager, Jesus Miranda, of being "cold & disrespectful," a "liar & cheat," and engaging in deceptive pricing practices.
• **Questionable Technician Credentials:** Doubt raised about whether mechanics are "license mechanics," which, if true, would be a severe concern regarding safety and quality standards.
• **Gender-Based Deception:** The serious accusation of baiting female customers with false pretenses about lower prices.

Regarding **promotional information**, Total Auto Care would ideally promote its services by emphasizing the positive attributes highlighted by one customer: professionalism, respectful service, and high-quality "10 out of 10" work. They would focus on their ability to perform essential maintenance like tune-ups, oil changes, and brake services, and their comprehensive approach to vehicle care, as implied by their name. Promotional efforts might highlight their commitment to preparing vehicles for various seasons or specific driving conditions. They might offer discounts on bundles of services, like a "winter readiness package," or loyalty programs for repeat customers. Testimonials from satisfied clients, like the one stating "I will definitely be coming back to your shop with all my cars," would be valuable assets for marketing.

However, any promotional strategy would need to acknowledge and potentially address the severe negative claims. The accusations of poor repair quality, unprofessional conduct from management, alleged deception, and concerns about mechanic licensing are significant reputational challenges. If the business were to continue promoting itself, transparency, clear communication about services, and a demonstrable commitment to customer satisfaction and problem resolution would be crucial. Without additional information or a direct response from the business to the negative claims, it is difficult to determine how they might reconcile these starkly different public perceptions in their promotional messaging. The mention of reporting to the BBB suggests a formal complaint process is underway, which could further impact their public image and any future promotional efforts.