Tire House

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  • Reviews

Operating Hours

Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed

Tire House Introduce

Welcome to Tire House, your local Auto Repair Station and auto parts store situated at 316 NC-210, Spring Lake, NC 28390, USA. Serving the Spring Lake community and surrounding areas, Tire House aims to provide a variety of automotive products and services to meet your vehicle needs. You can reach us at (910) 491-1600 or via mobile at +1 910-491-1600 for inquiries about our inventory or to schedule a service appointment. Our location on NC-210 offers convenient access for residents seeking tires, parts, and automotive services.

Our Environment: A Changing Landscape

Based on customer reviews, the environment at Tire House appears to have undergone some changes recently. A positive review from a few months ago describes a "great looking" shop with a courteous and informational service experience. However, a more recent review paints a different picture, noting that the environment is now "dirty" with "A LOT of loud foul language coming from the shop." This suggests a potential decline in the upkeep and atmosphere of the premises. The latter review also mentions that the front desk is often unattended, requiring customers to search for the staff. Additionally, a plastic covering has been placed over the bay waiting room window, obstructing the view into the service area. These contrasting descriptions indicate a potentially significant shift in the shop's environment over time.

Services Offered: Tires, Inspections, and More

As an Auto Repair Station and auto parts store, Tire House offers a range of services and products. Based on the customer reviews, these include:

  • Vehicle Inspections: Tire House is authorized to conduct vehicle inspections, as evidenced by the positive review detailing assistance with a new vehicle inspection process.
  • Tire Sales: The name "Tire House" and a review from a repeat tire customer confirm that the business sells tires. They likely offer a variety of brands and sizes to suit different vehicles.
  • Tire Rotation: This service is explicitly mentioned in the negative review, indicating that Tire House provides tire rotation services.
  • Wheel Balancing: The same negative review highlights that wheel balancing is a service that was expected to be included with tire rotation based on past experiences but was not initially performed, requiring a return visit. This confirms that wheel balancing is also offered.
  • Potential for Other Auto Parts Sales: While tires are prominently featured, being an "auto parts store" suggests that Tire House likely sells other automotive components and accessories. However, the specific inventory is not detailed in the provided reviews.
  • Potential for Other Automotive Services: Beyond tires and inspections, the category "Auto Repair Stations" implies that Tire House may offer additional automotive services such as tire mounting, repairs, and possibly other general maintenance or minor repair services. However, these are not explicitly mentioned in the reviews.

To get a comprehensive understanding of all the services and auto parts available at Tire House, it is recommended to contact them directly.

Key Features: A Shift in Customer Experience

The key features of Tire House, as perceived by customers, appear to have changed over time:

  • Past Positive Customer Service: The earlier positive review emphasizes patient, helpful, and informative service, particularly highlighting the assistance provided by an employee named Christie with a vehicle inspection and DMV processes. This suggests that Tire House was once known for excellent customer service.
  • Recent Decline in Service Quality: The more recent negative review points to a deterioration in service, characterized by unattended front desk, loud and inappropriate language from the shop, and the need for a return visit to correct an incomplete service (tire rotation without balancing).
  • Inconsistency in Service Expectations: The discrepancy regarding whether tire rotation includes balancing indicates a potential lack of clear communication or consistency in service offerings compared to past practices.
  • Potential for Knowledgeable Staff: The positive experience with Christie suggests that there may still be knowledgeable and helpful staff members at Tire House.
  • Focus on Tire-Related Services: The name and the repeat tire customer indicate a strong focus on tire sales and related services.

The contrasting reviews suggest that potential customers should be aware of the reported changes in service quality and environment when considering Tire House.

Promotional Information and Special Offers

There is no specific promotional information or details about special offers mentioned in the provided customer reviews. To learn about any current discounts on tires, auto parts, services, or package deals at Tire House, it is recommended to contact them directly at (910) 491-1600 or +1 910-491-1600. You may also inquire about any seasonal promotions or special offers on specific tire brands or services.

Local auto parts and tire shops often have promotions related to tire sales (e.g., buy four get one free, rebates), seasonal maintenance packages, or discounts on inspections. Contacting Tire House directly will provide the most accurate and up-to-date information on any available promotions.

Customer Reviews and Testimonials: A Tale of Two Experiences

The two customer reviews provide significantly different perspectives on Tire House:

  • Positive Experience (Older): This review highlights exceptional customer service provided by an employee named Christie, who went above and beyond to assist with a vehicle inspection and even offered guidance on DMV procedures. The service was described as quick, polite, and informational, and the shop environment was perceived as "great." This positive experience led to repeat business from other family members.
  • Negative Experience (Recent): This review expresses disappointment with a perceived decline in service quality and the shop's environment. The customer, a repeat tire buyer, reported a dirty environment, excessive foul language, an unattended front desk, and an incomplete tire rotation service that required a return visit and resulted in an unexpected charge for balancing. This negative experience has led the customer to reconsider future business with Tire House.

These contrasting accounts suggest a potential shift in the operational standards and customer service at Tire House. While past experiences may have been positive, recent experiences indicate potential issues with service quality, professionalism, and the shop's environment. Potential customers should consider both these perspectives when making a decision.

Serving the Spring Lake, NC Community

Located on NC-210 in Spring Lake, NC, Tire House aims to serve the local community with tires, auto parts, and vehicle inspections, along with other potential automotive services. The differing customer experiences suggest that service quality may be inconsistent. Local users might want to consider these recent changes and potentially seek more up-to-date feedback or inquire directly about current service standards before choosing Tire House for their automotive needs.

Conclusion: A Spring Lake Auto Shop with a Shifting Reputation

In conclusion, Tire House in Spring Lake, NC, operates as an Auto Repair Station and auto parts store, primarily focusing on tires and offering services such as vehicle inspections, tire rotation, and wheel balancing. While past customer experiences indicate excellent service and a pleasant environment, more recent feedback suggests a potential decline in service quality, professionalism, and the cleanliness of the shop. Potential customers should be aware of these contrasting reviews and consider inquiring directly about the current service standards and environment before making a decision. It is also recommended to ask about pricing for specific services, such as tire rotation and balancing, to ensure transparency and avoid unexpected charges. Contacting Tire House directly for any promotional offers is also advisable.

Tire House Location

Tire House Customer Reviews

I took my niece here a few months ago. She just turned 18 and is learning to do adult things herself. Christie was very patient and walked my niece through the whole process of getting her new(to her) inspected, she went above and beyond and helped her understand the process of dealing with the DMV as well. My family was so impressed my brother took his truck here the next day. He got the same amazing service. I stopped by today to get my own truck inspected, and Christie gave me the same courteous service. Service was quick, polite and informational. Shop looked great. I will be coming here again!

Apr 24, 2025 · Sarah Leach

This use to be a great place to go. I have seen new people here and lately the service has been really bad. Even the environment is different. The place is dirty, there's A LOT of loud foul language coming from the shop, the lady at the front desk stays more in the shop than at the desk and customers have to go find her. Someone put plastic up over the bay waiting room window so you can no longer look in to the shop. I am a ride share driver and I buy a set of tires here every 12 months. Last time I came in for a tire rotation I thought it would include balancing like all the other times. But I get down the road and the front end is all over the place. I had to go back and get the balancing. Time is money for me. I was not happy about having to end up paying $72 for a tire rotation and balance plus having to come back to get the job done right the first time especially since I buy all my tires here. In the past this is usually a smooth transaction. Just be aware. It's not the same place it use to be.

Apr 05, 2025 · Donna Greene

This should have been my first stop! After going to two other places trying to get my tire either repaired or replaced (with a missing lug nut key, of course), I finally found the help I needed at Tire House. Christie was beyond professional and the shop guys solved my problem in no time flat. In and out in less than 30 minutes and at a reasonable rate (with a military discount to boot!). Ya'll, they get the job done! Will definitely be back!

May 03, 2025 · Christina Caudell

Had a new tire damaged from hitting something on the road. Took my vehicle to Tire House and they got right on it. Unfortunately, it was damaged beyond repair. I told them I would take it back to where I purchased it. They did not charge me for checking the tire. Great Job by Christy the receptionist. Great Job guys!

Mar 27, 2025 · Wilbur Graham

Went here for a rotation, they got me in right away and I was out within an hour. Christie at the front desk was very nice and great to talk to. I will be going back!

May 07, 2025 · hailey heshelman