The Shop Automotive & Performance

The Shop Automotive & Performance, located at 20 N Rogers, Mesa, AZ 85201, USA, is an auto repair station serving the local community with a dual focus on general automotive maintenance and specialized performance enhancements. Accessible via phone at (602) 214-9632, the shop aims to provide comprehensive services for a variety of vehicle needs.

As an "Auto Repair Station," The Shop Automotive & Performance operates from a physical location designed to facilitate vehicle servicing. While detailed descriptions of the waiting area or service bays are not extensively available online, a professional auto repair facility typically provides a functional and organized environment. This includes designated areas for customer interaction, equipped workshops for diagnostic and repair work, and appropriate safety measures. The shop's operating hours are Monday through Friday, 9:00 AM to 5:00 PM, with weekends closed, suggesting a structured approach to appointments and workflow. The address in Mesa, AZ, indicates a presence within a developed urban area, making it relatively convenient for residents and those in the surrounding regions.

The Shop Automotive & Performance provides a range of services encompassing both standard auto repairs and performance modifications. Their website indicates a broad spectrum of offerings, including but not limited to:

• Routine Maintenance: This includes essential services such as oil changes, tire rotations, and various fluid replacements.
• Brake Repair: Comprehensive services for maintaining and repairing vehicle braking systems.
• Air Conditioning Service: Addressing issues with vehicle cooling systems, crucial for the Arizona climate.
• Timing Belt Replacement: A critical service for engine longevity.
• Water Pump, Radiator, and Cooling System Repairs: Ensuring the engine operates at optimal temperatures.
• Starter and Alternator Replacements: Key electrical component services.
• Fuel Filter Replacement: Maintenance for fuel system efficiency.
• Belt and Hose Replacements: Routine checks and replacements to prevent breakdowns.
• Engine Diagnostics: Utilizing advanced tools to pinpoint issues with vehicle performance and system malfunctions.
• Performance Services and Installs: This is a distinguishing feature, indicating their capability to handle specialized modifications. One customer review specifically mentions a DOD VVT cam delete, which is a specialized engine modification, showcasing their expertise in performance-oriented tasks.

The shop states a commitment to using parts from reputable brands to ensure vehicle readiness and reliability. They also emphasize "Superior Craftsmanship" and experience with "every make and model," suggesting a broad capacity for different types of vehicles and repairs.

The Shop Automotive & Performance holds an A+ rating with the Better Business Bureau (BBB), which generally signifies a commitment to resolving customer complaints and adhering to ethical business practices. This is a strong indicator of their dedication to customer satisfaction and business integrity. Their website also highlights a "Quality Promise" to provide a stress-free experience for all customers.

However, customer experiences, as reflected in online reviews, present a mixed picture. One customer praised the shop for an "excellent job" on a complex DOD VVT cam delete, noting that the work was finished "ahead of schedule" and highlighting the professionalism and helpfulness of "Eric." This positive feedback underscores their capability in specialized performance work and efficient service delivery for certain projects.

Conversely, another customer reported a significantly negative experience, citing "horrible communication" and "constantly push back the day your car was suppose to come out." This review also details a failed repair on a torque converter, where the problem persisted after the service, and new issues (car turning off on cold starts in reverse) arose, which the shop allegedly "refuse to admit" were related. This contrasting feedback suggests that while the shop excels in certain areas and for some customers, there can be inconsistencies in communication and the successful resolution of complex issues for others. It indicates that while they possess the technical skills for certain tasks, managing customer expectations and ensuring consistent repair quality across all services might be an area of variability.

While specific ongoing promotional offers are not detailed in the provided information, auto repair stations often utilize various strategies to attract and retain customers. Given their dual focus on general repair and performance, potential promotions could include:

• Introductory Discounts: Offering specials for first-time customers on routine services like oil changes or diagnostic checks.
• Performance Package Deals: Bundled pricing for common performance upgrades or modifications.
• Seasonal Maintenance Specials: Promoting services relevant to changing weather conditions, such as AC checks before summer or battery tests in winter.
• Online Booking Incentives: Encouraging customers to schedule appointments through their website.
• Warranty on Repairs: Many reputable shops offer a warranty on parts and labor, which, while not explicitly stated, is a common practice, especially for a BBB-accredited business, providing peace of mind for customers.

The Shop Automotive & Performance's focus on "Superior Craftsmanship" and their BBB accreditation implicitly serves as a form of promotion, aiming to convey reliability and trustworthiness to potential clients. Their broad range of services, particularly their foray into performance modifications, differentiates them in the local market, appealing to a wider audience of vehicle owners.