The Garage

***Caution; Called for quote on rear main crankshaft seal R&R and also two output shaft seals R&R. No return phone call 24 hours. I called back said they would call me in an hour. I’ve never used this place but it’s right by my house and thought it would be easier to drop it off and I don’t have to fix it, time wise just didn’t feel like dealing with it. After I was called back I was quoted 1950.00. At 149.00 hr, book calls for 8.5 hours or 5.3 warranty. I asked what they were flagging for the output shaft seals, they said 3.5 hours. The transmission is already out of the vehicle for the output shaft seals while proceeding to do work on the crankshaft seal. Book calls to add 0.2 hours for output shaft seals if the rear main seal is being done on my explorer. Should have been 8.7 total hours. Unfortunately there’s really no law that I know of double charging someone for the same work, so someone not mechanically able pretty much takes it twice in the shorts. What it comes down to is ethics. If they’re not being ethical on a quote, I don’t find they will be ethical on the repair or stand behind their work. An extra 500 dollars is a big deal in today’s economy and being a single parent. They probably wouldn’t use OEM parts either. So I’ve been slowly buying what I need and I’ll just do the job myself. 1950 is all new struts, seals, ball joints, tires and alignment. Plus take my kids to dinner and have a night on the town. The output shaft seals and rear main is 175 dollars from Ford OEM part. ****update; I did the work myself and fixed other issues along the way. New PTU seals, PTU fully serviced. New strut tower bracket, new coolant intake tube seals, new lower and upper intake seals, struts and shocks replaced, new HEGO oxygen sensor. Few other odds and ends. *another update; the owner made a snarky response to me however has since taken it down. I also posted a screenshot of someone else that they have tried to take advantage of that was posted on Nextdoor.

Dec 16, 2024 · R Jaramillo

The Garage provided excellent, efficient service. William was professional, friendly and kind. I feel confident in their work and their prices. Will recommend them to all who are in need of vehicle repairs.

Feb 12, 2025 · Tania Vigil

Have been going to the garage for about a year now for a few things here and there. They’ve done oil changes, brakes and alignment and recently a transmission replacement. I will be honest, are they a bit on the pricier side. Yes. Am I always satisfied with the work done. Yes. Do I feel safe every~time I drive my vehicle off the lot. Absolutely. There’s 3 service options when you go to automotive places but you can only get 2 Good and cheap won’t be fast Fast and good won’t be cheap Fast and cheap won’t be good

Dec 04, 2024 · Lassel McKay

I had used The Garage in the past so went back to them for work on my vehicle. Work not completed in time frame they said. They had my truck for 3 days the first time and then another 6 days. Had to take my truck back twice after work was done. All they could say was I understand your frustration but made no effort to make things right. Said the part they had installed was outdated and didn't realize it till they checked it again. Both the technician and manager on 2 occasions said you can take your truck and go somewhere else. The manager then came out to talk to me and said I wouldn't be dealing with the counter technician yet he had the same attitude as his tech. Again no offer to have a satisfied customer. I spent $2958 and can only hope that the work and parts are correct. We trust that when we use professional services that we are treated honestly and fairly. I definitely did not feel that as I had to return twice to resolve work and get right parts installed. Shame Shame on The Garage and their employees. I was into them for nearly $3000 and felt i didn't have a choice but to let them finish. I'm sure if I would have left they wouldn't honor the parts and labor if it still had issues.

Nov 25, 2024 · Archie Saiz

Called for a simple quote on replacing brake pads. Operator told me they don’t like to give quotes for this over the phone because of the many other parts that could need repair. Explained I only needed brake pads replaced not any repair to rotors or brake lines or anything else. Operator sighed and went silent and when I asked again if he was able to give a quote said “yea it doesn’t just magically appear on the screen” then finally asked what year make and model I had. Who cops an attitude with a customer because they know exactly what service they need and nothing more? I’m not taking my truck into some prick who doesn’t have very basic customer service skills.

Jan 27, 2025 · Jacob S