Ted Wiens Complete Auto Service

Ted Wiens Complete Auto Service, located at 3841 E Craig Rd, North Las Vegas, NV 89030, USA, is a well-established and comprehensive "Auto Repair Station" that has been serving the Las Vegas Valley since 1948. As one of the oldest independently owned tire and auto repair companies in the region, Ted Wiens has expanded to multiple locations, with the E Craig Rd facility offering a full spectrum of services for both retail and commercial vehicles, including heavy-duty trucks, RVs, and motorcoaches.

The facility at 3841 E Craig Rd is designed to efficiently handle a diverse range of vehicles, from everyday passenger cars to large commercial trucks and RVs. The environment is generally described as professional and efficient. A key feature highlighted by customers is the presence of a dedicated commercial vehicle section with large bay doors, specifically equipped to service heavy-duty vehicles like dump trucks, semi-trucks, and motorcoaches. This specialized area underscores their capability beyond standard automotive repair, making them a go-to for commercial fleet operators and RV owners.

While specific details about the customer waiting area for this exact location are not provided, as a reputable multi-location service center, Ted Wiens typically offers a comfortable and clean waiting environment. Given the nature of some services, such as tire replacement for a motorcoach taking "a few hours," a comfortable waiting area is a practical expectation. The presence of knowledgeable and polite staff, as noted in positive reviews, contributes to a professional and welcoming atmosphere, aiming to make customers feel at ease even during potentially lengthy service times.

Behind the scenes, the bays are equipped with the necessary tools and technology to perform a wide array of automotive and tire services, including specialized equipment for balancing large commercial tires like the Hunter Commercial Road Force Balancer, ensuring high-quality and precise work.

Ted Wiens Complete Auto Service offers a comprehensive range of services, truly living up to its "Complete Auto Service" name. These services cater to a broad clientele, from individual car owners to large commercial fleets:

• Tire Sales & Service: This is a cornerstone of their business. They stock a wide selection of leading tire brands such as BFGoodrich®, Bridgestone, Continental, Cooper, Firestone, Goodyear, Michelin, and Pirelli, for passenger cars, light trucks, and a full line of commercial and RV tires. Services include new tire installation, mounting, balancing (including commercial road force balancing), rotation, flat repair, and Tire Pressure Monitoring System (TPMS) service.

• General Auto Repair & Maintenance: They perform routine services such as oil changes, fluid flushes, battery checks and replacement, belt and hose inspections, and multi-point vehicle inspections. Beyond routine maintenance, they handle more complex repairs, including brake repair, transmission repair, engine diagnostics and performance issues, electrical system repairs, cooling system repairs, steering and suspension system repairs, exhaust system repairs, and climate control system services.

• Wheel Alignment: Comprehensive wheel alignment services for all vehicle types, critical for tire longevity and safe vehicle handling.

• Commercial Vehicle Services: A standout offering is their expertise in servicing commercial vehicles, including dump trucks, RVs, semi-trucks, and other industrial vehicles. This includes heavy-duty tire sales, installation, and 24-hour truck tire service and roadside assistance, crucial for commercial drivers experiencing a flat mid-travel.

• Hybrid Vehicle Service: Ted Wiens has embraced modern automotive technology by starting hybrid service as of 2014, including battery conditioning and D/C Motor work, catering to the growing market of hybrid vehicle owners.

• Vehicle Inspections & Emissions: They offer vehicle inspections, including smog checks, essential for vehicle registration and compliance in Nevada.

Ted Wiens Complete Auto Service emphasizes several key features that contribute to their customer experience:

• Knowledgeable and Certified Technicians: They employ ASE Certified Technicians, ensuring that work is performed by qualified professionals who are up-to-date with the latest automotive technologies. The reviews highlight their staff as "most knowledgeable" and "polite and efficient."

• Broad Vehicle Expertise: Their ability to service a wide range of vehicles, from standard passenger cars to specialized commercial and RV units, demonstrates a versatile and comprehensive approach to auto care.

• Convenience and Efficiency: Customers appreciate the ability to "walk in, get serviced right away," especially for tire replacements, indicating efficient scheduling and workflow. The online appointment scheduling option adds to this convenience. For commercial clients, the 24-hour roadside assistance for tire emergencies is a critical feature.

• Long-Standing Reputation: With a history dating back to 1948, Ted Wiens has built a reputation for trust and reliability in the Las Vegas community. This long history often translates into a loyal customer base.

• Customer Communication: Positive reviews note that the service advisors are "informed and honest" and keep customers "informed every step of the way." This commitment to communication helps manage customer expectations and builds trust.

• Value and Pricing: While one negative review expressed dissatisfaction with pricing and a specific diagnostic oversight, other reviews suggest "reasonably priced" services, and the company aims to offer "the best prices on tires in the area." They also promote a loyalty card that offers benefits like 50% off oil changes.

It's important to acknowledge that, like any large service provider, individual experiences can vary. While some customers highlight exceptional service and fair dealing, others may have encountered issues with diagnostics or pricing. The company's longevity and generally positive ratings suggest a consistent effort to provide quality service.

Ted Wiens Complete Auto Service actively promotes its services and products through various channels, emphasizing value and customer benefits:

• Tire Rebates and Deals: They frequently offer significant savings on leading tire brands, such as rebates on eligible Bridgestone and Firestone tires, and instant savings on select lines. These promotions are often tied to specific financing options like the CFNA Credit Card, offering further savings and payment flexibility.

• Loyalty Program: The Ted Wiens Loyalty Card is a key promotional tool, providing exclusive benefits including 50% off all oil changes for cardholders and even a free oil change on a customer's birthday. This incentivizes repeat business and fosters customer loyalty.

• Financing Options: They offer financing through the Ted Wiens Complete Auto Service CFNA Credit Card, providing deferred interest options for purchases over a certain amount, making larger repairs or tire purchases more manageable for customers.

• Online Appointment Scheduling: Promoting the ease of booking services online allows customers to schedule appointments conveniently at any time, enhancing accessibility.

• Commercial Services & Roadside Assistance: They heavily promote their commercial tire sales and the crucial 24-hour truck tire roadside assistance, addressing a vital need for businesses and independent truckers in the region.

• Community Engagement: As a long-standing local business, their history and involvement with local organizations like the Las Vegas Chamber of Commerce and Rotary Clubs also serve as a form of promotion, building trust and brand recognition within the community.

For local users in North Las Vegas, NV, Ted Wiens Complete Auto Service positions itself as a reliable, comprehensive, and experienced partner for all their automotive and tire needs, from routine car maintenance to specialized commercial vehicle services.