Take 5 Oil Change

Located at 2250 Memorial Blvd in Murfreesboro, TN, Take 5 Oil Change is an establishment primarily focused on providing swift and convenient oil change services to local users. As its name suggests, the business operates within the "Auto Repair Stations" platform category, specializing in quick lube services and essential car maintenance. While the core offering is an oil change, they also provide complementary services designed to keep your vehicle running smoothly.

One of the defining features of Take 5 Oil Change is its emphasis on a drive-thru model. This design prioritizes speed and convenience, allowing customers to remain in their vehicles throughout the service process. This "stay in your car" approach is a significant draw for individuals with busy schedules, such as parents dropping off children or those simply looking for a hassle-free maintenance experience. The service bay is designed for efficiency, with staff trained to work quickly and cohesively. This environment is less about a traditional, full-service garage feel and more about a streamlined, express service that gets you back on the road in minutes.

The primary service offered at Take 5 Oil Change is, as expected, **oil changes**. They typically provide a range of oil types, allowing customers to select the best option for their vehicle based on Joseph's (a past employee) explanation of different types of oil. Beyond just oil changes, they are equipped to perform other quick maintenance tasks. A common additional service is **air filter replacement**, which can significantly impact engine performance and fuel efficiency. While not their main focus, they have historically offered services like **coolant flushes** and "fuel treatments," though it's important to note the customer feedback regarding past attempts at upselling in these areas. The current information suggests that the establishment has taken steps to address these concerns, particularly by removing coolant testers and focusing on employee education. This indicates a commitment to transparency and a more objective approach to service recommendations.

A key feature that sets Take 5 Oil Change apart is the **drive-thru format**. This eliminates the need to wait in a lounge or leave your vehicle, making it an incredibly efficient option for routine maintenance. Customers have highlighted the professionalism and friendliness of the staff, such as Brady and Chris, who are praised for their clear communication throughout the process. They ensure that customers are informed about the work being done and even take care of details like resetting the "change oil" reminder on the dashboard display. The business aims for a smooth and seamless customer journey, from explaining service options to completing the work promptly.

However, it's also important to acknowledge past customer experiences. One detailed review revealed a concerning incident involving alleged attempts to upsell services based on potentially misleading information, specifically regarding "pure water in the coolant tank" and a "fuel smell" from the oil. This customer's prior mechanical knowledge helped them identify these claims as questionable. This experience initially led to dissatisfaction. However, the subsequent **update to the review is crucial**, demonstrating the franchise owner and manager's proactive response. They directly addressed the issues, removing the problematic coolant testers and, more importantly, committing to **employee education**. This willingness to listen to feedback, rectify errors, and invest in staff training is a significant positive feature, indicating a business that values customer satisfaction and continuous improvement. This proactive approach to addressing customer concerns and commitment to ethical business practices enhances the overall reliability and trustworthiness of the service.

While specific promotional offers are not detailed in the provided information, the strongest "promotional" aspect of Take 5 Oil Change, based on the customer reviews, is their demonstrated commitment to customer satisfaction and ethical service. The fact that the franchise owner and manager actively reached out to address a negative review and implemented changes (removing coolant testers, educating employees) speaks volumes. This commitment to making things right and preventing similar issues in the future can be seen as a powerful testament to their dedication to building trust with their local clientele. For potential customers, this signifies a business that stands behind its services and values honest interactions. The positive resolution of a negative experience encourages repeat business, as evidenced by the customer's intent to return with their other vehicle. This focus on long-term customer relationships through transparency and education serves as a compelling reason for local users to choose Take 5 Oil Change for their express oil change needs.