Stillwell Auto Inc

Welcome to Stillwell Auto Inc, your local auto repair station located at 2603 Stillwell Ave, Brooklyn, NY 11223. Situated within the Auto Repair Stations category, Stillwell Auto Inc offers a range of services, with a notable emphasis on body shop and collision repair work. You can contact them at (718) 946-2000 or their mobile number +1 718-946-2000 for inquiries or to discuss your vehicle's needs.

Based on the limited customer feedback available, Stillwell Auto Inc presents a somewhat mixed image. One review paints a negative picture, detailing an alleged incident involving the towing of the reviewer's vehicle from outside a nearby McDonald's, despite having a receipt for an order. The reviewer also mentions experiencing impolite behavior from an individual, presumably associated with Stillwell Auto Inc, and a lack of responsiveness during a phone inquiry and in-person visit. This account raises concerns about customer service and operational practices in certain situations. It's important for potential customers to be aware of this experience.

In contrast, another review offers a highly positive perspective, specifically highlighting the owner, Steve. This reviewer describes Steve as an "exception to the rule" when it comes to body shops, often associated with negative perceptions. The positive feedback emphasizes Steve's courteousness, his willingness to work directly with insurance companies, and his dedication to ensuring a satisfactory outcome for the customer. The reviewer was particularly impressed with the pristine condition of their car upon its return after the service. Notably, even the insurance adjuster reportedly praised Steve's professionalism. This strongly suggests that Stillwell Auto Inc, under Steve's management, excels in body shop services and maintains positive relationships with insurance providers.

Considering these contrasting reviews, it appears that Stillwell Auto Inc's strengths lie particularly in the realm of body shop and collision repair services, especially when dealing with insurance claims. Steve, the owner, seems to be a key factor in providing positive experiences in this area, characterized by his professionalism and customer-oriented approach. If you require body work or need assistance navigating insurance processes after a collision, Stillwell Auto Inc, particularly Steve, may be a valuable resource.

However, the negative review regarding the towing incident and customer service interactions cannot be ignored. It suggests potential inconsistencies in service quality or specific operational procedures that might lead to negative experiences for some customers. It would be prudent for potential customers to clearly communicate their needs and expectations and perhaps inquire about specific processes, especially concerning vehicle drop-off and communication protocols, before engaging their services.

Given its categorization as an "Auto Repair Station" and the positive mention of body shop services, Stillwell Auto Inc likely offers a range of services beyond just collision repair. These could include general auto repairs and maintenance to some extent, although the emphasis in the provided feedback is clearly on body work. Typical services offered by an auto repair station might include oil changes, brake services, tire rotations, and other mechanical repairs. However, without more specific information or a comprehensive list of their services, it's difficult to ascertain the full scope of their offerings. If you require general auto repair in addition to body work, it would be advisable to inquire directly about the specific services they provide.

The positive review highlights "courteousness" and a willingness to "go out of his way" as key features of Steve's service. This suggests a personalized approach and a commitment to customer satisfaction in the body shop aspect of their business. The ability to effectively work with insurance companies is another significant feature, potentially streamlining the often-complex process of post-accident repairs for customers. For those needing body work and dealing with insurance claims, this could be a major advantage of choosing Stillwell Auto Inc.

Currently, there is no information available regarding any specific promotional offers or discounts at Stillwell Auto Inc. To learn about any potential promotions, it would be best to contact them directly at the provided phone numbers or visit their location in Brooklyn. You may want to inquire about estimates for specific services and any applicable warranties on their repair work.

In conclusion, Stillwell Auto Inc in Brooklyn, NY, appears to be a specialized auto repair station with a strong focus on body shop and collision repair services. The positive testimonial regarding the owner, Steve, suggests a high level of professionalism and customer care in this area, particularly when dealing with insurance companies. However, the negative review indicates potential issues with general customer service and operational procedures in other circumstances. For local users in Brooklyn needing body work and insurance claim assistance, Stillwell Auto Inc, especially Steve, seems like a viable option. For other auto repair needs, it would be wise to seek further information about their specific service offerings and perhaps consider the full spectrum of available feedback before making a decision.